Project Manager Medical

Michelle Frey, PharmD. RPh

**** ****** **. *.

Roseville, MN 55113

Cellular: 651-***-****

Email: ********@*****.***

Education and Certifications

Registered Pharmacist: Minnesota 2000 - present, North Dakota 1988 -

present

Cardinal Stritch University, Milwaukee, WI; Certificate in Project

Management - July 2014

Creighton University, Omaha, NE; PharmD - May 2005

North Dakota State University, Fargo, ND; Bachelor of Science, Pharmacy -

May 1988

Certifications

Certified Geriatric Pharmacist: certification by examination through

the Commission for Certification of Geriatric Pharmacists (CCGP). (2000)

Advanced Cardiac Life Support (ACLS) (2001)

Professional Memberships

*Project Management Institute

*Project Management Institute - Minnesota Chapter

Minnesota Pharmacists Association

American Society of Consultant Pharmacists

*Awarded Fellow status (FASCP, 5 years running)

American Society of Health System Pharmacists

Professional Committee Participant

MN Pharmacy Assoc. Pharmacy Technician Certification and Competency

Task Force (chair person), MN Pharmacy Assoc. Public Affairs Committee

Minnesota eHealth Steering Committee

Minnesota Pharmacist Association

Technician Rules Advisory Committee to the Minnesota Board of

Pharmacy.

Recognition and Proficiencies

Genoa Healthcare - CEO - Site Director of the Year 2007 - Successes in

the pharmacy operation, Leadership, Management, Profitability

PharMerica - Regional Director of Consulting - Corporate Initiative

Projects (Warfarin Management)

Inventory Management

Current Professional Experience

PROSAR - St. Paul, MN

Medical Information Specialist II - 12/2010 to Present

> Communicate drug and medical information to health care professionals and

consumers through all communication channels.

> Establish strategic relationships with pharmaceutical clients for the

purpose of facilitating go-lives and maintaining continued services.

> Craft medical information responses for healthcare professionals in

professional letter format after review of medical literature and client

sanctioned documents.

> Responsible for working closely with pharmaceutical manufacture

representatives to communicate medical information needs.

> Supported medical information needs for products for close to two dozen

different pharmaceutical manufacturers. Supported products from varied

industries: pharmaceuticals, dietary supplements, over the counter drugs

and medical devices.

> Call intake of medical information inquiries, adverse event reports and

product complaints.

> Medical information case review to assure accuracy of all medical

information provided for queries. In addition screen for imbedded adverse

events or product complaints.

> Develop and maintain internal Knowledge Base Documents (FAQs) for all

products supported by the Call Center.

> Maintain open lines of communication with the pharmaceutical client to

determine changing needs of service over time.

> Mentor and train call center staff of pharmacists, nurses, and

veterinarians.

> Development of training material for newly hired staff.

Medical Information Specialist 06/2009 - 12/2010

> Communicate drug information to consumers and health care professionals.

> Intake of medical information inquiries, adverse events and product

complaints from healthcare providers and patients in a call center

setting.

> Development of training material for newly hired staff.

Lead Toxicologist - Product Safety Call Center 06/2009 - 12/2010

> Perform Lead Toxicologist duties including staff consultation on exposure

calls and case reviews.

> Act as liaison between call center and the client for notification on

high priority serious cases.

> Develop training materials for new hire Toxicologists.

> Work collaboratively with Medical Toxicologist to develop Toxicology

Guidelines.

> Train new Toxicology staff on toxicology guidelines and policies.

> Provide poison prevention and medical emergency information for consumers

of contracted clients of agricultural, industrial and food/beverage

industries.

Genoa Healthcare - St.Paul, MN

Pharmacy Manager - St. Paul, MN - 11/2006 to 12/2008

> Direct the pharmacy operations of two pharmacies with multiple remote

pharmacy service operations, and determined how the remote sites

coordinated with the main pharmacy.

> Provide administrative leadership for two pharmacies, assuring both

pharmacies were in compliance with board of pharmacy rules and

regulations and insurance requirements.

> Developed and maintained a fast paced and efficient workflow to assure a

high volume of work was met over shortest period of time.

> Developed a unique process for operation of a decentralized pharmacy

model for Genoa and developed policy and procedures for our model of

operations. This would go on as a model to be adopted by the company.

> Developed and implemented streamlined operation for a "Collaborative

Practice Agreement" with primary prescribers for our Clozapine orders.

This drastically reduced time and increased efficiencies.

> Established a schedule of regular visits with nursing supervisor to

facilitate communication between the pharmacy and the nursing departments

and assure customer satisfaction.

> Implemented rounds with phlebotomy services and established communication

lines between the pharmacy, phlebotomist and laboratory to assure all

results were received and read on a timely basis.

> Operationally I developed the St. Paul pharmacy into the highest

performing pharmacy in the company, both in prescription volume and

inventory management, being awarded Pharmacy Director of the Year after

my first year.

> Fiscally I lead the pharmacy from a loss to the most profitable pharmacy

in the company.

> In my first year I provided leadership to the entire pharmacy staff to

accomplish closing a pharmacy and moving the operation to a new location.

We reopened and established services at a new larger location.

> I provided leadership, as the pharmacy representative, at implementation

meetings with new clients. Facilitate discussions with healthcare

organization leadership on development of their medication distribution

processes; determine level of service and emphasis on individualized

implementation plan.

> Established, train, and implement a system of barcode verification for

prescription dispensing accuracy.

PROSAR - St. Paul, MN

Toxicologist - Drug Information Specialist - 2004 to 2006

> Intake of medical information inquiries, adverse events and product

complaints from healthcare providers and patients in a call center

setting.

> Documentation of adverse events and product complaints for

pharmaceuticals, dietary supplements, and medical devices.

Lead Toxicologist

> Lead Toxicologist - perform Lead Tox duties including: staff consultation

and case reviews

> Act as liaison between call center and the client for notification on

high priority cases

> Develop training materials for Toxicologists

> Train new Toxicology staff on Toxicology Guidelines and policies

> Provide poison prevention and medical emergency information for consumers

of contracted clients of agricultural, industrial and food/beverage

industries.

> Develop training materials for Toxicologists

MINNESOTA PHARMACIST ASSOCIATION: Volunteer Chair/Project Manager 2005-2006

Background

> Help implement a project for the development of new Pharmacy Technician

education standards in the State of Minnesota.

> Chair Person - Project Manager

> Project research for MPhA, including conversations with Pharmacy Board

Directors from Washington State and Oregon State, who had already

developed Technician standards. Focused on key education issues that

required buy-in:

o Pharmacy Technician education standards lagged behind other

states

o Pharmacy Technicians in MN had minimal skills needed to work in

a pharmacy.

> Identified stakeholder to include on committee and invited those

stakeholders to be part of the Pharmacy Technician Task Force.

> Defined project priorities and goals, developed mission statement.

> Developed master plan for overarching project and time-line for

completion with milestone goals.

> Cost analysis was completed. This was a point of contention due to a

public safety factor versus real costs.

> Served on the Technician Advisory Committee at the MN State Board of

Pharmacy after the 2007 Legislative session, for discussion of pharmacy

technician regulations. New regulations go into effect between January 1,

2012 to January 1, 2013.

Other Professional Experience

CHILDRENS HOSPITALS AND CLINICS - Minneapolis/St. Paul, MN

Pharmacy Informatics Coordinator - 05/2003 to 11/2004

> Responsible for support of the system technology with on call.

> Write code for the hospital pharmacy's reporting needs.

> Participation in several committees, including; Medication Safety Team,

working with "Safest In America" and Medication Reconciliation Committee,

developing policy and procedures as required by JCAHO.

> Chaired committee to evaluate the migration of Pharmacist's clinical

activity forms to electronic forms.

> Participation in the design and testing of the development phase of new

outpatient pharmacy system that would integrate with the hospital system.

> Developed and conducted the training for the outpatient pharmacy system

for the health systems pharmacies.

SNYDER DRUG - St. Paul, MN

Pharmacy Manager - 09/2001 to 05/2003

> Pharmacist in Charge

> Responsible for:

. Establishing inventory levels and inventory control.

. Implemented proper reordering procedures and implemented the automated

computer generated inventory reorder levels.

. Developed a call back system for patients receiving a new

prescriptions.

. Assure policies and procedures were in place for the pharmacy for the

procurement, storage,

compounding, and dispensing of drugs and the communication of

information to patients in relation to drug therapy.

. Supervise all professional employees of the pharmacy

. Scheduling of all pharmacy staff including pharmacists, technicians,

and clerks.

. Oversight of all pharmacy operations.

. Assure that all personnel in the pharmacy, including pharmacists,

interns, and technicians are appropriately licensed or registered with

the board.

. Establish and supervise the method and manner for the storing and

safekeeping of drugs.

. Training of pharmacy staff regarding pharmacy regulations.

. Preceptor for pharmacy student rotations.

. Supervision and training of pharmacy technicians.

INNOVIS Health Hospital - Fargo, ND

Core Staff Pharmacist - 05/2000 to 09/2001

> Pharmacy leadership representative brought in prior to opening the

hospital to work with leadership from other departments

> Review all operational pharmacy policies and procedures to assure they

were written and reviewed.

> Presented Pharmacy policy and procedures at leadership committees for

implementation approval prior to opening of the hospital.

> Assist with the operation of inventory processes for the hospital

pharmacy and other departments to assure ordering procedures were in

place and interfaced with the computer system.

> Worked closely with other operations and departments in the hospital,

assisting with the opening of the hospital to assure medications were

stocked in key areas, ie. Nursing units, crash carts, Emergency

Department.

> Collaborated with other department operations to assure pharmacy elements

were address throughout the planning and implementation of the opening of

the hospital.

> Executive leadership on the CQI/QA committee for the pharmacy department,

as well as providing pharmacy leadership for JCAHO readiness with regards

to pharmacy operations.

> Worked across functional teams as a member of the Pharmacy Clinical

Services Task Force to develop core clinical services to meet needs of

patients and medical staff.

> Barcoding project for pharmacy operations.

. Leadership within a multidisciplinary team in development of barcoding

implementation throughout the hospital.

. Development of plans for barcoding medications and building of the

formulary.

. Active participation with the barcoding system design committee.

> Co-chair Leadership with hospital Pain Team. Developed pain policy for

the hospital. Leadership to nursing staff as a pain management resource

for the team.

> Hospital pharmacy staff responsibilities, including:

. Order verification and entry

. Kinetics dosing (Aminoglycosides, Vancomycin, Heparin, Coumadin)

. TPN rounds with nutrition team

. Member of Code 99 (cardiac arrest) team

. Patient interview and counseling at the time of admission and

discharge

MultiCare Health System

MultiCare Medical Group (MMG)/Physician Community Development (PCD)

Pharmacist Specialist - 06/1998 to 05/2000

> Responsible for all Pharmacy Operations in the Multi-Care Health System

Outpatient clinics and Urgent Care clinics. This included organization,

distribution, and clinical support to 52 providers offices with 140

physicians/ARNPs, and 8 Urgent Care Clinics.

> Major project leadership and success was taking the outpatient clinics

and urgent care clinics through JCAHO for the first time.

. Primary target for JCAHO was logging medication sample

. I developed and implemented sample logging Health System wide

. Multi-Care outpatient successfully passed JCAHO for medication

standards

> Worked strategically with all members of pharmacy leadership to developed

medication use policies for the medical group to prepare for JCAHO.

Medication use standards were developed for:

. Sample Medications logging and inventory control

. Medication storage and unit inspection

. Developed tools for unit inspections of practice sites.

. Controlled substance handling and accountability

. Established policies for access to Emergency Medication within clinics

. Public Health Department vaccine program

> Develop, implement, and monitor medication use policies and procedures

for outpatient clinics. Pharmacy representative for the Multi-Care

Medical Group and ad-hoc member on several leadership committees:

. Multi-Care Medical Group Physician Leadership

. PCD - Physician Community Development

. Nursing Leadership for both Pierce and King County

> Pharmacy representation at various leadership committees for the medical

group.

> Responsible for quality improvement for the medical group's medication

use activities.

. Adverse Drug Reaction

. Medication Error

. Performance Improvement projects

. Drug Use Evaluations

> Serviced out-patient pharmacy and discharge medication counseling for

the day surgery center.

Special Projects

. Developed and implemented pharmacy standards and services at Adult Day

Health.

Established the operation an anticoagulation management

service out of Allenmore Hospital. This included writing the

cost analysis, presenting to proposal to leadership, obtaining a

CLIA weaver, ordering equipment, renting space, writing policy

and procedures and advertising the service.

. Performance Improvement Projects - Controlled substances and Samples

PharMerica (formerly Pharmacy Corporation of America), Kent, WA

Consultant Pharmacist - 1991 - 1998

> Long term care consulting for 1000 beds monthly in Psychiatric and

Skilled Nursing facilities.

> Performed monthly comprehensive Drug Regimen Reviews.

> Participated on quality assurance and psychotropic committees at each

facility.

> Presented inservices on drug topics for nursing staff.

> Corporate Projects:

. Served on the National Formulary Committee.

. Served on the National Education Committee.

. Participated in several nation-wide disease state studies.

. Attended a PharMerica Anticoagulation training program.

. Developed a Pharmacist Warfarin Management Program.

Distribution Pharmacist

> Responsible for communication regarding drug therapy and drug related

issues with the nursing staff at long term care facilities.

> Packaged and verified medications packaged into modified unit dose packs.

> Handle after-hours emergency requests for oral or IV medications and

health care products.

Technician Supervisor

> Supervised 13 Level A Technicians including preparing daily work

schedules, meetings, and annual work performance reviews.

> Developed and conducted a board of pharmacy approved program for

certification of Level A Pharmacy Technicians.

Pay-N-Save, Kent, WA

Staff Pharmacist - 1990 to 1991

> Performed dispensing activities in a computerized retail pharmacy.

> One on one patient medication counseling.

> Performed all third party billing.

US Public Health Service

Deputy Chief Pharmacist - Lieutenant JG 1988 - 1990

> Performed dispensing activities in an outpatient clinic with extensive

patient counseling.

. Diabetes patient education done as a team of pharmacist and nurse

practitioner.

. One on one counseling to assure compliance with medications.

. Counseled patients about seizure medications (poor compliance issues)

> Established and serviced satellite (remote area) pharmacies in two field

clinics.

. Provided medical service as a team of three providers; pharmacist,

nurse practitioner, and lab tech.

> Established and chaired Pharmacy & Therapeutics meetings.

> Established Quality Control and Drug Utilization Review protocols for

clinic.

> Provided pharmacy inservices to medical and nursing staff.

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