Customer Service Project

NITI AGARWAL ? ***********@*******.*** ? 919-***-****

. Microsoft/Brainbench Certified Expert- Excel, Word, PowerPoint, Access

and Outlook. Brainbench #1 rank in NC.

. Knowledge of Principles of Project Management, data integrity and

business processes of telecommunication projects.

. Experience tracking/updating NSB, LTE, UMTS and Site Mod AT&T projects

and using automated project tools.

. Experience with VLOOKUP, Pivot Tables, and database software- Personify,

NORAD, CASPR, CSS/CTS and Siterra.

. Familiar with Site Acquisition phases- Site Identification, Leasing,

Zoning and Building Permit and transition into NSB.

. Strong ability to master new software quickly. Facilitator of the

systematic business process and technological changes.

. Excellent organizational, time management, communication skills with a

strong can do attitude and sense of ownership.

. Analytical, detail oriented, display strong follow up skills,

resourceful and get things done with high levels of Integrity.

. Professional, Collaborative, Self-motivated, Customer Service

Oriented, Reliable and a Problem Solver.

EDUCATION AND AWARDS

. Durham/Wake Technical Community College - Durham/Raleigh, North

Carolina 2011 - 2012

Project Management, Microsoft Project, Administrative Assistant, Team

Building

& End User Requirements Documentation

Laboratory Institute of Merchandising - New York, New York

2000

Bachelor's in Business Administration

. Microsoft Certified Expert Excel, Access, Word, PowerPoint and Outlook

2010

. West Valley Occupational Center, Moorpark Community College - Moorpark,

California 2006 - 2009

Computer Operator/Application Integration Certification, Microsoft

Access, 10 Key by Touch

. Awarded for Best Case Study Presentation and 100% on time delivery of

Merchandise 1998 - 2002

PROFESSIONAL EXPERIENCE

Wfi/TCCI (Tower Design and Construction) - Clayton, North Carolina

August 2013 - Current

Project Controls Administrator - Report to Director of L/A

. Collaborate and provide timely project support. Track project status and

update internal and client software system.

. Assemble project documents for client acceptance and maintain scheduling

tool, tracker and work authorizations.

. Reconcile time applied, materials used and work accomplished. Assist with

tasks assigned during the project life cycle.

. Track, manage, scan, e-file and upload Close out Package documents,

checklist and photos. Identify and label tower, ground and electrical

pre/post construction photos (LTE, UMTS, GSM) as per the naming

convention listed by the client.

. Compile spreadsheets, verify receipts, scan and submit for payment.

Attend meetings and follow up on action points.

. Serve as a liaison and handle all correspondence between contractors, sub-

contractors, tower crews, managers, clients and corporate office, to

ensure the maintenance of an integrated, institutional focus for the

overall project.

WesTower Communications (Tower Design and Construction) - Raleigh, North

Carolina March 2013 - July 2013

Turf Project Coordinator/Reporting Specialist/CSS/CTS/Siterra and CASPR

Lead Contract

. Assist and collaborate with SAO, LTE, UMTS, ETTCS, NSB Project Managers

and provide timely project assistance.

. Analyze Forecasted/Actualized sites for SAO Leasing, Zoning, BP phases on

a weekly basis and highlight variances.

. Report Management- Prepare, analyze and deliver program status, forecast

integrity, pipeline tracking, executive summary, Close Out Package,

Timesheet tracking, Gap Analysis reports by combining data from CASPR,

Sandbox, NORAD, PO and WIP. Track approval and rejection of Close out

Packages and OOM and Purchase Orders.

. Prepare PowerPoint Executive deck on a weekly basis for internal project

status and executive meetings with AT&T.

. Update project Baseline, OOM and driver details in Wesbase. Work with

project summary, scoping views and one pager.

. Collect relevant data from vendors and client and update client

databases. Track and upload photos, compliance, construction,

engineering, site acquisition, tower related docs into Siterra and get

the sites ready for Close Out.

. Maintain professional and smooth communication with internal team, client

and vendors to ensure timely completion.

. Display strong follow up skill and escalate issues for timely resolution

and completion of project life cycle.

. Update, manage and lead AT&T's CASPR database system to reflect real-time

project progress.

. Document milestone changes for daily reference. Track Pay Point, past due

and out of sequence milestones.

. Follow up on project status for specific milestones. Re-

forecast/actualize milestones to maintain real-time data integrity.

. Lead AT&T's software Compass Site System. Accurately create telecom sites

with RBS, Sectors, E911 and antenna information and prepare them for the

ticketing system, before deadline (MS106) and interface with AT&T.

YMCA - Cary, North Carolina Jan

2012 - Nov 2012

Project Coordinator

Created, implemented and managed Financial Assistance Program and

evaluated application/membership information.

Communicate and follow up on applications. Increase program enrollment

and build strong customer relations.

Determine financial assistance percentage to be granted to applicants and

create applicant's membership profile.

Master and work with software Personify to increase sales, manage data

and export data into Excel for business analysis.

Organize and analyze data, support directors and managers with day to day

operational needs and manage campaigns.

Macy's Merchandising Group - New York, New York

March 2000 - May 2002

Production/Merchandising Coordinator - Charter Club/Home Design Bedding and

Men's Shoes

. Liaising between the cross-functional/global teams and coordinating

projects to facilitate Product Development projects.

. Compiling data from Mainframe and EDI to create Sales and Inventory

spreadsheets for business analysis.

. Create, upload and validate contracts in FedBrands. Attend meetings,

visit vendors and follow up on team action points.

. Assisted in 100% on time delivery of merchandise resulting in awards and

20% increased sales and profitability.

. Supported various teams in reviewing data, tracking and monitoring

overall performance of divisions and vendors.

. Create best seller and status update reports. Track quality control

status of sampling and testing and maintain samples.

. Examine customer complaints, quality defects, take appropriate measures

to prevent recurrence and follow up.

J. Mac Laughlin, Gap Inc., Bonne Nuit, Footlocker, Venator Group - New

York, New York Jan 1998 - Feb 2000

Sales Associate and Product Development Intern- BRAG Internship

. Provided excellent customer service, crossed sales target, promoted

multiple sales and resolved customer issues.

. Coordinated product development tasks, maintained samples and

communicated with vendors.

. Attended seminars and winner of the best case study presentation.

Contact this candidate