Customer Service Accounts Payable

Veronica Macias

Watsonville, CA *****

831-***-**** **************@*****.***

Objective

Phlebotomist Technician with 12+ years customer services experience. I am very passionate to work with people,

and now am prepared and eager to be part of the health field.

Education & Training

Bay Area Medical Academy, San Jose, CA 02/12 – 02/13

National Certified Phlebotomist Technician, NCPT

Certified Phlebotomy Technician, CPT-1 #60844 (CA Department of Public Health)

Cabrillo College, Aptos, CA

Associate’s Degree in Accounting; Minor: Education in Microbiology, and Anatomy, Medical Terminology.

Santa Cruz County Adult Education, Watsonville, CA

Certificate in Office Skills, 10-key by touch QuickBooks and Microsoft, Excel, Outlook, Bookkeeping and Data

Entry.

Qualifications

National Certified Phlebotomist Technician, NCPT.

Certified Phlebotomy Technician, CPT-1 #60844(Ca Dept. of Public Health)

Certified in BLS for Health Providers (CPR and AEDS) American Heart Association

Knowledgeable regards to HIPA AND OSHA rules, standard and implementation guidelines.

High-trained in work ethics and individual responsibility; resilience and creativity, solution-oriented, and

good judgment, integrity.

Knowledge in Microsoft Office Word and Excel, Outlook, QuickBooks, 10-Key by touch and Data Entry.

Related Experience

Clinical

Performed more than 150+ venipuncture procedures and capillary sticks, urinalysis.

Prepared collected, and processed (accession and mail-out) patient’s laboratory specimens.

Use of the centrifuge machine, which separates the serum from the whole blood.

Prepared the daily items needed to draw blood (needles, vials and labels etc.)

Prepared specimens to be shipped to reference laboratory.

Affixed identification labels on the tubes and containers.

Front and back office assistant in doctor’s office.

Completed required patient paperwork such as lab requisitions forms for patients’ laboratory procedures

Patient Relations and Customer Service

Typed prescriptions, answered phones calls and faxed insurance information, filed clients’ prescriptions.

Maintained customer special orders and stock front supply of products and assisted clients with inquiries

and resolved clients medication problems. Maintained register and high volume of clients, 500 per day.

Proficient at assessing client’s needs and utilizing interpersonal skills. Facilitated customer relations and

interacted effectively with staff. Responsible for faxing information, answering the phones and entering data.

Other Experience

Accounts payable/Bookkeeper

Assisted clients and answered the phones, prepared trade show materials, field accounts payable and bank

statements. Updated and monitored accounts payable, prepared outgoing invoices. Completed and calculated

employees expense reports. Ran weekly check runs for payable. Up to $1, 000,00 weekly. Ran accounts payable

reports for V.P. of Finance on a weekly basis, using QuickBooks. Responsible for vendor interactions and error

resolutions.

RELEVANT EXPERIENCE

Phlebotomist Technician Dr. Cherlin, Los Gatos, CA 12/12-12/12

Pharmacy Clerk Costco Whole Sale, Santa Cruz, CA 05/03-01/11

Membership Service Costco Whole Sale, Santa Cruz, CA 06/02-02/03

Accounts Payable Voxeo Corporation, Scotts Valley, CA 07/01- 05/02

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