Customer Service Sales

Ft Lauderdale FL 954-***-****

Email:****************@*****.***

Johnathan Martin

** ***** ***** **********

Results driven, focused leader with a proven track record of success in delivering an

outstanding customer experience while driving operational excellence.

Seeking Sales and Customer Service position

Work experience:

2006 – Current PPT Guns, LLC 954-***-**** Pompano, FL

Sales Manager and firearms consultant. Inventory control informing purchasing decisions.

Restock merchandise to ensure store is organized and fully stocked. Knowledgeable of

variety of firearms, big and small game hunting, upland and watefowl hunting, a mmunition

and reloading supplies, scopes and optics. Handle daily sales and orders in addition to

extensive customer service.

Teamwork: Arrive at work on time, establish and maintain productive working

relationships, consistently set good example for others and complete work according to

department needs and deadlines.

Driving Sales: Connects with customers by asking open-ended questions to assess

customer needs and makes relevant suggestions for the customer’s outdoor lifestyle

needs. Educate, inform, and share knowledge with customers and other

associates. Drives store sales by suggesting additional items to customers to meet their

outdoor lifestyle needs.

2003 – 2006 Stock, Cashier, Sales Hanna Hardware 954-***-**** Ft. Lauderdale Fl

Provide visitors with a positive shopping experience by ensuring customer service standards

are met or exceeded.

Customer Service: Help customers locate items & address concerns

Inventory control and order management including special orders & returns

-Work with inventory team to develop, implement and maintain processes that

will ensure inventory integrity is maintained at all times

-Responsible for ensuring daily cycle counts are carried out in efficient and

appropriate manner

-Coordinate for yearend physical inventory processes

Training

Train new employees and work on numerous special assignments

Cash register ringing

Cash handling

Fulfill the company defined customer experience by being a friendly, available,

customer focused, excited team member.

2002 - 2003 The Home Depot 954-***-**** Ft Lauderdale, FL Customer Service

representative

Sales person with exceptional plumbing knowledge with design and

implementation regarding interior and exterior fixtures.

Help customers with all concerns and questions

Take special orders and keep track of the stores stock

Resolved customer issues and concerns, and supporting service needs for

both installed sales/special orders and product sales

Target Corporation 954-***-**** Ft Lauderdale Fl Back Room/Flow

2001 – 2002

Team

Utilize state-of-art technology to manage the receiving process, freight flow

and replenish merchandise. Built strong relationships with vendor partners

and internal Target employees, analyze results and deliver insights and

recommendations

2000 – 2001 BuyTelco.Com Hollywood, Fl Office Manager/Technical Team

Responsible for all daily office tasks. Responsible for accounting, payroll and

checks payable.

2001 -2

1998 – 2002

Mar’s Music Guitar Associate

Worked on the sales floor in all departments. Setup displays, kept floor stocked,

and inventory managed. Worked in security and assets protection.

Education:

2001 – 2005 Broward Community College Davie, FL

Knowledge, Skills, Abilities and Competencies

Firearms: NRA Certified instructor

Computer:

Proficient in Microsoft Suite Word, Excel and Access

Proficient in File Maker Pro

Acts With Integrity: Role model for ethical behavior, consistent and fair in dealings

with others

Excels in Customer Service: Creates customer focused environment, provides

excellent service

Deliver Results: Creates a sense of urgency: delegates appropriately; motivates self

and team to accomplish objectives

References Available upon request

Contact this candidate