Joshua-Ryan Lawler

210-***-****

ab9ygy@r.postjobfree.com

Programming & Scripting:

. C/C++, PHP, CSS, SQL Server 2005, HTML, WSH, Python, Ruby, DALI, GW

Basic/QBasic/VBasic, WSH, Android 2.2, Excel Macros/UDFs, DOS Batches,

LabTech/ConnectWise, Remedy

Operating Systems:

. DOS 1.x-9.x, Windows 3.11-8.1, Windows Server 2003, 2008 and 2012, SQL

Server 2005/MySQL, Microsoft Exchange Server 2007 and 2010, OS 7.6.4-

X.8, Android

Networking:

. CISCO ASA, Dell PowerConnect, SonicWall, Fortinet, IBSS/BSS/EBSS,

Patch Panel and CAT 5e/6 Cable Termination

Remote Technologies:

. SSH, Terminal Services, VNC, TeamViewer, RDP

Other Software:

. Active Directory, MS Office, Adobe CS3-CS5, AutoCAD, IIS, SharePoint,

ShadowProtect, Acronis, Symantec Backup Exec, Zenith BDR, IOMega

Storage Manager, Crystal Reports, VMWare, Hyper-V, PLC/LCP, HMI

Professional Experience:

April 2013-September 2013: Palmer Technology Solutions

Primary Responsibilities:

. Responding to all customer issues

o Removal of viral infections.

o Scripting of LabTech/PMM for reliable alerting

o MySQL scripting for backend PMM Service Board automation

o Managed Services resolution

. Resolve Cloud Issues

o Reconfiguring Hyper-V virtual servers

o Creating/Managing OUs

o Cluster Failover configuration

o Resource Management

. Exchange Server Configuration

o Administering all email accounts for all customers

o Scripting automatic resolution of Server issues

o Creating custom Monitors in LabTech/PMM

o Message delivery investigations

o Resolution of connectivity issues

. DHCP Configuration

o Lease management

o Reserved IP configuration

o Address Pool troubleshooting

o Conflict resolution

. LabTech/PMM Scripting

o Creating custom Monitors for workstation/server alerting

o Correcting existing Monitors to ensure accurate alerting

o Creating new workflows to streamline production

. Documenting New Processes

o Creating Run Books for all processes not documented

o Adding any information to KnowledgeBase not currently added

March 2007-April 2013: Vutex Inc.

Primary Responsibilities:

. Administration of all business laptops of varying make and model (XP

Pro-8)

o Removal of viral infections.

o Map Network Drives/WSH Scripting

o Migrating System Information

o Recovering lost data

o Resolution of all IT issues

. Two file servers and single Domain Controller (Server 2003)

o Managing Backup of all data

o Creating/Managing OUs

o Managing all AD/shared drive permissions/Security Groups

o Setting up and troubleshooting WSUS

. POP/SMTP servers

o Administering all company email accounts

o Resolving all client/host issues

. Dell PowerConnect Configuration

o Subnet Configuration

o VLAN Configuration

o IP Table Configuration

o Static Route Configuration

. Managing all IT projects (Production & Non-Production Related)

o Creating timetables using Key Point Indicators

o Implementing each phase of each project, while reporting

milestones

o Following-up with each department to verify progress

o Reporting current status for each project daily/weekly

. Administering Digital Addressable Lighting Interface

o Programming DALI interface

o Configuring/troubleshooting hardware

o Testing configuration and creating detailed Concern Sheets

o Addressing each concern individually and resolve all issues

. SQL Server 2005 Administration

o Creating Views/Data Mining

o Performing daily maintenance

o Backing up/Migration of DB

. Print Server Administration

o Setting up all printer permissions

o Completely rebuild HP 5100DTN/5200DTN printers

o Creating batch jobs for queue monitoring/early alert system

. Maintaining Networked HP LaserJet 5100tn/5200tn printers, Moxa units

and scanners, Junction Boxes and digitally addressable lamps

o Creating Preventative Maintenance schedule and ensure

completion

o Troubleshooting daily issues with connectivity

. Purchasing hardware/software

o Creating Decision Matrix for software and hardware purchasing

o Purchasing hardware and software following all legal

licensing standards

o Installing and Maintaining all purchases

April 2006-October 2007: Time Warner Cable

Primary Responsibilities:

. Tier 1 Technical Support Specialist for CATV, EMTA and DOCSIS 1.1

hardware/software

o Basic troubleshooting for all TWC CPE

o Jitter investigation

. Tier 2 Technical Support Specialist

o Driver installation

o Intermediate Windows/OSX troubleshooting

. Tier 3 Technical Support Specialist

o Advanced Windows/OSX troubleshooting

o Remedy scripting

o Train new Team Members in the Integrated Communications Order

Management System

o BSS/Router troubleshooting

o CISCO Blade investigation

August 2004-June 2007: Earthlink

Primary Responsibilities:

. Tier 1 Dial-Up Technical Support Specialist

o Creating Dial-Up Networks

o Troubleshooting Earthlink software

o Creating Remedy tickets for escalation

. ASDL Technical Support Specialist

o Troubleshooting aDSL issues

. Line Noise Testing

. Defective Network Interface Device troubleshooting

. Registered Jack troubleshooting

o Intermediate PC troubleshooting

o Configuring ILEC/CLEC aDSL routers

. Ticketing Response Operations Network Technical Support Specialist

o Creating Remedy tickets with vendors to resolve all aDSL/sDSL

issues

o Provisioning circuits with ILEC/CLEC

o Advanced PC troubleshooting

. Small Business Access Technical Support Specialist (SDSL/T1/T3)

o Programming support for all Earthlink routers (CISCO-based)

o End-user network troubleshooting support

o Digital Subscriber Line Access Multiplexer troubleshooting

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