Marketing Customer Service

Damon R. Kelly

**** ******* **** **, **, Kentwood, MI 49512

216-***-****, **********@*****.***

PROFESSIONAL SUMMARY

MARKETING / ADVERTISING / ANALYTICS/ CUSTOMER SERVICE professional highly

skilled in tracking business intelligence data and follow-up with

internal and external customers to ensure timely completion of projects

and issue resolutions.

PRODUCTIVITY TOOLS PLANNING/ TRAININGS

Microsoft Office COMMUNICATION Nielsen Spectra

(Excel - Word - Power Microstrategy 8 ECRM Market Gate Ad

Point) Promotion Performance Comparisons

Engage Graphics Reporting including In-Store Marketing

Placement Tool proprietary Meijer Institute

Consumer Marketing "Shopper View" 7 Habits of Highly

Promotion Setup Tool Marketing module Effective People

Buyer Workbench (analytics)

Promotion Aprimo Enterprise 8.0

Merchandising Setup Integrated Marketing

Tool Management (IMM)

Meijer Store

Communication System

EMPLOYMENT HISTORY

MEIJER, Grand Rapids, MI. December 2005 - July 2013

Marketing Coordinator

. Coordinated and oversaw the execution of Corporate mPerks, Consumer

Marketing (CM) and Catalina Marketing promotions and campaigns in

support of the seasonal promotional calendar

. Measured and reported results of corporate promotions and market

specific events to marketing leadership

. Coordinated, executed and analyzed marketing tactics and sales reports

for Chicago stores and markets

. Created and analyzed CM based coupons for initiatives

. Collaborated with internal and external partners to maintain and

update promotional offers that increase sales and brand awareness such

as the Be Well Card in pharmacy

. Partnered with Michigan Home Builders Association to create and

implement a Meijer 12 month savings card to be distributed to

association members

. Primary customers contact to assist and direct issues within the

marketing departments scope

. Coordinated with Financial Services Specialists on tactical support

for Meijer Credit Card and Gift Card Marketing

. Approved and scheduled the marketing ad space requests from Marketing,

Co-Marketing, Marketing Promotions and Meijer Credit Card for One Stop

and Tab

. Coordinated marketing promotions and advertisements for circular

within Engage

. Prioritized, scheduled and tracked In store Broadcast Network (IBN)

promotional scripts

USAF RESERVES/OHIO AIR NATIONAL GUARD, MANSFIELD, OH 1995 - 2009

Education and Training Manager (Temporary assignment, 1 year)

Dental Technician (13 years)

. Trained and educated new recruits on military guidelines

. Developed and managed education and training policies

. Coordinated training procedures and processes

. Ordered and monitored course material for assigned personnel

. Assisted Dentist in all aspects regarding patient care to include x-

rays and chair side assisting

U.S. AIR FORCE, NEW MEXICO, KOREA, FLORIDA, MARYLAND 1987 - 1993

Fuel Specialist (6 years)

. Tested jet fuel for additives and sediments

. Received and distributed fuel from bulk storage

. Fueled military and civilian aircraft

EDUCATION

BBA Marketing, CLEVELAND STATE UNIVERSITY, Cleveland, Ohio

PROFESSIONAL HIGHLIGHTS

. American Marketing Association (AMA)

. Ohio National Guard Enlisted Association

VOLUNTEERING / COMMUNITY SERVICE

Special Olympics (Every June, 1998 - 2008) - Provided medical support for

the Columbus (OH) Special Olympics State Summer Games with 500+ athletes as

a member of the Ohio Air National Guard provided that support at no cost to

Special Olympics.

Humanitarian mission to the Hoopa Valley Tribe in Northern California

(Annual Tour, June 2008) - By invitation and sponsorship of the sovereign

tribal government; provided medical aid to the Native American community in

Northern California serving as a member of the Ohio Air National Guard

dental team. Counseling was also given to the patients regarding dental

hygiene.

Humanitarian mission to Belize (Annual Tour, June 2005) -Humanitarian

mission to Belize to give medical aid to a poor community that had very

little medical and no dental support available. I was part of the dental

team that extracted teeth of the men, women and children in the community.

Many patients had never seen a dentist and wanted their problem teeth

extracted do to the lack of dental care. Patients that were seen the first

week also received after care. The next week, counseling was given to the

patients regarding dental hygiene. Many of the children had never seen or

used a tooth brush and were playing in the dirt with them.

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