Customer Service Sales

Helen Lavelle

**** *. ***** ****., *******, WA. *9203 509-***-**** / *********@*****.***

Highly successful Customer Service Representative with proven ability to multi-task in a fast paced

environment.

Summary of Qualifications

Customer Service Representative utilizing the following background and experience:

• Over 15 years experience in international and domestic customer service and clerical support

roles in manufacturing.

• Excellent communication and people skills, very organized, detail oriented and accurate.

• Excellent information management and multi-tasking skills.

• Sincere interest in maintaining high levels of customer service and satisfaction.

• Experienced in Microsoft Office: Word, Excel and Outlook.

• Experienced in manufacturing databases, Oracle and ERP (Enterprise Resource Planning).

Customer Service/Administrative Support Experience

Premera Blue Cross, Spokane, WA. 2012 - 2013

Customer Service Representative

• Responsible for assisting members with 2013 rate increase notification. Advised them of other

health plans offered at Premera/LWWA, handled claim inquiries, billing questions and quoted

benefits. Temporary position.

Ricon Corporation, Panorama City, CA. 91402 1996 - 2012

Manufacturer of wheelchair lifts, ramps and accessories for disabled persons. Annual sales of 57

million.

Sales Coordinator -Transit & Rail/International, 1998-2012

• Primary point of contact for the logistical and purchasing issues for the OEM Transit and Rail

accounts and the International accounts (Asia, UK, Australia).

• Lead Customer Service Representative for 12 OEM’s in the Transit division that accounted for

approximately $35 million in annual sales.

• Received an Outstanding Performance and Quality Achievement award in Customer Service.

• Worked with 400+ customers. Handled a high volume of customer calls, approximately 45 per

day, regarding purchase orders, on time deliveries and also managed incoming purchase orders.

• Scheduled wheelchair lift and ramp deliveries.

• Administrated contracts and prepared quotations for the OEM’s.

• Assisted with weekly sales reports for VP of Sales and Marketing and sales managers.

• Certificate for Lean Manufacturing Level 1 and Customer Service Value Mapping.

• Assisted in developing successful relationships with the OEM’s and off-shore accounts.

Inside Sales Supervisor, 1996-1998

• After only 6 months was promoted to a supervisor position.

• Led team of four to ensure accuracy of data entry and customer satisfaction.

• Maintained a customer retention rate of between 85% and 90%.

• Presented weekly sales reports to President.

• Volunteered with Meals on Wheels for Seniors.

• Volunteering with the Catholic Charities of Spokane and Friends of Manito.

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