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Sales Customer Service

Location:
Wilmington, DE
Salary:
$100,000
Posted:
October 06, 2013

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Resume:

MICHAEL A. SVEEN

*** ***** ***** **

Spartanburg, SC 29302

443-***-****

OBJECTIVE: A key leadership position involving profit and loss responsibility, operations management, strategic planning, sales and new business development and project management.

SUMMARY: Over 20 years of leadership experience in operations and resource management, personnel supervision, sales and project management involving:

Improving Financial and

Operational Performance

Creating a Vision for Success

New Business Development

Technical Problem Solving

Sale and Marketing of Products

Strong Oral and Written

Communication Skills

Inventory Control

Hiring/Firing

ProActive Team Leadership Negotiations

Evaluation of Staff

Leadership by Example

Budgeting

Contract Negotiations

Policy and Procedural Development

Professional Relations

Training

Selling

Strong Human Relations skills

PROFESSIONAL EXPERIENCE:

Aircraft Service International Group – Philadelphia, PA August 2007 - Present

General Manager - Jet Fuel Facility

Directs the around-the-clock operation of the jet fuel facility at the nation’s 8th busiest airport, the Philadelphia International Airport. Responsible for the fuel facility systems and the receipt, storage, quality control, and accountability of 5.2 million gallons of stored jet fuel, receiving an average of 1.2 million gallons daily from suppliers and dispensing to airlines serving the airport. Develops and implements operating budget to maintain integrity of fuel facility systems and equipment to provide the airlines with over 433 million gallons of jet fuel annually. Leads, directs and supervises facility staff, administers the facility’s ISO 9001 quality management system and is responsible for the operation’s health, safety, security, and environmental programs.

● Designed and implemented a system of operational and fiscal controls to ensure that customer service levels, operational performance goals, and budget are continuously met within prescribed parameters. Consistently praised by senior leadership and governing board members for maintaining an exemplary operation, and within the approved budget.

● Developed and presented operating budget to 9-member airline governing board at annual budget meeting. Continually complimented by senior leadership, board members, and legal counsel for constructing the best budget, providing the best budget materials and making the best budget presentation they have seen.

● Played a key role in developing jet fuel sourcing strategy for the airlines by evaluating the existing logistics network, noting operational possibilities and constraints, and reviewing potential supplier contract proposals. Recommendations were included in jet fuel supplier contracts and was appointed as primary contact to represent the airlines for contract administration and oversight.

● Selected as primary interface with local community officials to present a $150 million construction project to local Zoning Board and Board of Commissioners on behalf of a 9-member airline fuels consortium, to gain their approval for the project. Approval for the project was granted.

● Provided project management and oversight for two major fuel system construction projects. Both projects were completed ahead of schedule with quality results, and within the approved budget.

MICHAEL A. SVEEN . . . Page 2

PROFESSIONAL EXPERIENCE: (continued)

Sunbelt Business Advisors – Baltimore, MD March 2006 – August 2007

Senior Business Advisor

Helped grow a young franchise office by implementing a business plan to identify potential buyers and sellers of businesses, introducing them to the Sunbelt network, and obtaining agreement to be their exclusive listing representative. Created and implemented marketing plans to sell businesses for their current owners and obtain listings for current buyers. Evaluated financial performance of businesses.

Legg Mason Wood Walker, Inc. – Baltimore, MD January 2005 – March 2006

Financial Advisor

Obtained series 7, 66, and state insurance licenses and built a book of business by aggressively and consistently following a business plan developed to approach targeted markets. Provided comprehensive wealth management and financial planning expertise to clients and their families through a personalized approach that included a custom and detailed financial plan for each individual client.

MINNCOR Industries – Faribault, MN November 1994 - July 2003

Industry Director

Promoted to lead the Faribault division, with full responsibility for profit and loss in 6 separate service and manufacturing business units. Asked to lead division with 275 workers in a unionized environment and 130,000 square feet of facility space to profitability.

● Devised a game plan and led division team with operating loss of 35% of total revenue through change, resulting in operating profit of 19% of total revenue.

● Evaluated and streamlined work processes to reduce cost and increase production capacity. Costs were reduced 30% and production capacity increased 40%.

● Authored business plans for new business development, introduction of new product lines, and for ways to increase revenues and improve profitability in existing business units. Plans fully adopted and met with expectations. Recognized as company expert in developing and writing business plans.

● Examined financial performance of business units and individual services and product lines. Recommended change or deletion for unprofitable product lines. Recommendations fully adopted and implemented.

● Developed strategic alliance with major international company. Negotiated long-term contract, resulting in start-up of new business unit. New unit became the second most profitable for the organization, and served as a model for a new successful marketing campaign to attract similar partnerships.

● Established partnership with major U.S. company and founded new product line. Wrote business and marketing plans, developed product offerings, set pricing, and made sales calls. Revenue and profit exceeded first year expectations.

● Supervised sales staff and increased sales revenues each year by developing and implementing effective sales programs and marketing strategies. Won the 2003 “Goldminer” award, an annual award given to the division with the best financial performance.

MINNCOR Industries – Faribault, MN January 1994 – November 1994

Associate Industry Director

Assisted Industry Director in leading Faribault division consisting of 6 separate service and manufacturing business units. Supervised staff, managed operations, budgets, and division expenditures.

● Conducted market analysis for vehicle refurbishing business unit to identify potential customers for expansion and move to a more profitable market segment. Plan was drafted and adopted, resulting in shift from operating loss to first ever recorded operating profit.

MICHAEL A. SVEEN . . . Page 3

PROFESSIONAL EXPERIENCE: (continued)

● Conceptualized, analyzed, and developed restructuring plans to consolidate the operations of similar business units at multiple locations to one production site. Plans were approved, resulting in units becoming profitable and freeing production space.

● Evaluated and changed materials and manufacturing processes used to eliminate or reduce the use of hazardous materials and amount of hazardous waste generated. Reduced cost of materials by 4% and received awards in 1994 and 1996 by the Minnesota Pollution Control Agency for efforts in reduction and elimination of hazardous materials and waste.

● Reviewed purchasing procedures, determined appropriate reorder points, and made changes to purchasing practices. Result was 15% reduction in cost of goods sold.

United States Air Force September 1971 – October 1993

Assistant Chief, Aircraft Systems Support

Officer-In-Charge, 91st Aircraft Maintenance Unit Officer-In-Charge, 62nd Aircraft Maintenance Unit

Assistant Officer-In-Charge, 58th Aircraft Maintenance Unit

Fuel Supervisor/Specialist

Fuel Laboratory Supervisor/Technician

Steadily promoted and given progressively challenging assignments. Demonstrated success leading aircraft maintenance units to record-breaking achievements. Led units with over 160 personnel and 24 aircraft, with responsibility for daily, weekly, and monthly flying and maintenance operations. Promoted to Headquarters assignment and supervised 6 program managers in aircraft systems support. Program manager for the Regional Corrosion Control Facility in Texas.

● Planned and implemented logistics operations and moves for aircraft maintenance to support flying operations for over 700 aircraft, worldwide, during Operations Desert Shield and Desert Storm. Enabled senior leadership to accomplish combat objectives.

● Managed and controlled over 15,000 items of aircraft ground support equipment nationwide, valued in excess of $60,000,000. Kept key operational performance indicators well above standard and maintenance costs within budget.

● Managed Aircraft Regional Corrosion Control Facility located on Austin, TX. Developed complete corrosion control program, replacing $16.1 million construction program with $800,000 project.

● Guided and led an aircraft maintenance unit and steadily improved its operational performance. Achieved record-breaking performance indicators. Received top unit award for 3 consecutive years and best in the Air Force for 1987.

● Selected to organize, train, and lead the preparation effort for the international “William Tell” aircraft flying and maintenance competition. Led the team to win eight of twelve possible awards including the overall top team award.

● Selected to organize, train, and lead the preparation effort for the international “Reconnaissance Air Meet” flying and maintenance competition. Led team to win film download competition.

● Created and implemented training plan to develop leadership and supervisory skills of division supervisors and managers. Highest promotion rate in organization.

EDUCATION:

Saint Edwards University

M.B.A., Business Management

1988

Chapman University

B.S., Business Administration/Accounting 1981

MICHAEL A. SVEEN . . . Page 4

PERSONAL: Baltimore Area Military Officers Association, Vice President

Overlea Lions Club, 2nd Vice President

Volunteer for The Maryland School for the Blind

Faribault Lions Club (Co-Chair of annual White Cane Fund Drive)

Faribault Chamber of Commerce

Faribault Business Retention & Expansion committee member

Minnesota State Academy For The Blind Foundation

Community volunteer in events for disabled children

Group leader of Family Faith sessions



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