Customer Service Quality Control

DAVID S. BERGSTRAESSER *** MAGRATH ST.

E-MAIL: *****.*************@*****.*** LAS VEGAS, NV

89178

CELL: 702-***-****

Experienced manager seeking to secure a position at Target where I can become part of a

Objective

dynamic team and maximize my leadership skills as I inspire teammates to reach their full

potential.

AVP\Accounting Officer II

Professional

May 2011- Present Bank of George, Las Vegas, NV

Experience • Managed over 90 contractors in 9 states and up to 10 employees in local office.

• Provided superior training and cultivated a strong rapport with contractors, which

brought our contractor retention rate up to 85% in an industry with traditionally low

retention rates.

• Implemented procedures to increase efficiency for contractor travel, which reduced

mileage expenses by $4,000 per week.

• Utilized psychology skills to create a customized interview questionnaire, which

resulted in hiring exemplary candidates that fit well with our company culture,

required minimal training, and increased productivity.

Accounting Specialist

May 2010 – May 2011 Bank of George, Las Vegas, NV

• Trained and supervised five quality control representatives.

• Developed a standardized review procedure which increased efficiency by 25% and

enabled our department to handle overflow from other departments.

Personal Banker

April 2009- May 2010 Bank of George, Las Vegas, NV

• Reviewed 150+ reports daily to ensure accurately completed products and compliance

with company standards.

Senior Teller

September 2007 - July 2009 Bank of George, Las Vegas, NV

• Utilized customer service skills to engage customers and promote repeat business.

• Developed creative meal plans to demonstrate at the display table.

• Employed sales skills to increase the average ticket amount.

Bachelor’s Degree, Business Admin & Management University of Nevada, Las Vegas

Education and

• Graduated May 2011 Las Vegas, NV

Training Honors Diploma Academy of Information Technology at Desert Pines High School

• Graduated June 2005 Las Vegas, NV

Computer • Proficient in Microsoft Windows Systems and the Microsoft Office Package

• Familiar with CRM Software including Salesforce and Zoho

Skills

• Average 65 WPM

REFERENCES AVAILABLE UPON REQUEST

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