Customer Service High School

Location:

Posted:

October 06, 2013

C orinne Ramos

Email – **************@*****.***

O B J E C T IV E

Secretary with 2+ years administrative and managerial experience, seeking a position in office administration where my traini ng and

experience will promote company growth.

PROFESSIONAL EXPERIENCE

QVC Call Center, Order Entry Representative August 2012 to June 2013

Provide excellent customer service in a timely and efficient manner with product questions, status on orders.

Responsible for charge backs and the reconciliation of discrepancies of customers accounts.

Taking phone orders from multiple customers while maintaining queue time quotas.

Strive to maintain current product knowledge in order to stay abreast on the products QVC sold.

Nadine M. Nieto Law Office, Legal Secretary September 2011 to February 2012

Billing and Records Request.

Letter of Representation to Insurance Companies.

Preparing case files and updating clients on case status.

Texas State Attorney General (Internship), Legal Secretary April 2011 to August 2011

Locating files, filing alphanumeric.

Data entry and Microsoft and excel.

Cover letters for paternity test results.

EDUCATION

Sheboygan South High School, Class of 2003 Graduate

Career Point College, 2010-2011 Legal Secretary Certification

Qualifications

Office Professional in the legal office

Training in civil litigation

Type 75 wpm

Power Point, and database

Microsoft Applications: Word and Excel

Transcribing legal documents

Financial record keeping

Access

ProDoc / drafting documents