Customer Service Medical

Esther L. Turner

*** ****** ******, ******, ** **704

**************@*****.*** 919-***-****

Objectives: Allowing the opportunity to contribute positive customer

Service, accounting skills, leadership, oral and written abilities.

Education: Maggie L. Walker HS, Richmond, VA HS Diploma

Virginia State University, Petersburg, VA Certificate

Government SIS Program (Business)

Durham Tech Comm. College, Durham, NC Acct. I

Experience: Seterus /Adecco RTP Durham, NC Dec-2012 – Aug-2013 Assignment Ended

Loss Mitigation/ Liquidations Agent

● Find options that will help Borrowers keep their homes

● Take modifications interviews over the phone

● Give Borrowers Repayment Plans to bring acct. current, collections

● Take Payments in Western Union Speedpay

● Help with reinstatements, payoffs, foreclosure

● Offer options available such as short sale, deed & lieu

● Take financials for different plans, offer trial modifications

Teleflex Medical Durham, NC Aug 2007 – Oct – 2012 Laid Off

Customer Service Associate

● On the pilot team to implement SAP

● Suggested that tracking #’s be seen in each order

● Processed return goods (credit & debit) accounts

● Handle large accounts with discrepancies

Bowe Bell & Howell Durham, NC Jun 2001 – Jul 2007 Laid Off

Acct, Payable Associate

● Paid invoices, billed customers

● Handle and posted payments to accounts

● Matching invoices

● Reimbursements to employees for travel & expenses

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