Administrative Assistant Customer Service

DEBORAH SUTTON

PO Box ** ***********@*****.***

Alpharetta, GA 30009 Cell: 770-***-****

Highly organized and detail-oriented Support Professional with 18 years of experience in managing and prioritizing

diverse workloads in fast-paced, critical deadline environments. Offering excellent client relations and communication

skills acquired by working for several prestigious firms specializing in various areas of service. Able to multitask projects

simultaneously with core competencies in:

Customer Service/Support Answered inquires

Created Strong Client Relationships Effective Communicator

Problem Solver Polished telephone and writing skills

Team Building and Motivation Document Preparation/Management

Expense Report Preparation Confidential Correspondence

Transcription Calendar Management

Patient, diplomatic & pro-active

Awarded Administrative Assistant of the month 20 times

Bookkeeping

Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Word Perfect and standard programs. Also general working

knowledge of Peachtree Accounting software

HIGHLIGHTS OF CAREER EXPERIENCE

• Provided a high level of administrative support for multiple recruiters and Senior Vice Presidents which included

drafting documents and correspondence, calendar management, travel arrangements, file management and monthly

reports.

• Assisted several recruiters in daily communications.

• Coordinated the preparation of cover letters and reports by working directly with recruiters to ensure all

correspondence were completed and submitted by all requested deadlines.

• Demonstrated strong analysis and problem solving skills while managing a large project for a Senior Vice

President which involved critical information pertinent to the month end reports.

• Retyped legal contracts in preparation for closing deals with large organizations.

• Created and maintained Excel spreadsheets to maintain accurate client data and increased efficiency.

• Created, implemented and maintained a research library

• Deal with the owner of CAC on all business matters, maintaining confidentiality on numerous matters.

• Wrote guidelines and manuals for different companies I have worked for.

EMPLOYMENT HISTORY

CAC, Inc., Alpharetta, GA 7/2010 – 4/2013

EXECUTIVE ASSISTANT

• Light Bookkeeping

• Entered all customer & vendor information into Peachtree Accounting program

• Paid invoices on a monthly basis

• Reconcile the General Ledger for previous year

• Reconcile bank statements every month

• Balance credit card statements for upper level managers

• Obtained Certificates of Liabilities, WC policies and auto insurance coverage from insurance agents

• Invoice customers monthly using pay applications or by generating paper invoices

• Obtain Lien releases from vendors for clients

• Get contracts signed after going over them for any abnormalities

• Work with vendors to get joint check paperwork in order

• Enter all purchase orders and invoices

• Negotiate hotel pricing and make reservations for all traveling crews

• Keep travel calendars with project location and names of traveling crew

• Handle receipts, research, paying bills, dealing with the vendors when payments are late

• Dealing with payroll for 18-20 people, keeping a spreadsheet of the payroll separated by projects and

locations

• Reserve heavy equipment from rentals companies and release when completed

• Handle HR issues when they arise

• Communicate with the clients Assistants to make sure all paperwork is in order

• Keep an employee vacation calendar

• Work with the CPA on year end paperwork

• Run reports from Peachtree Accounting software

• Produce 1099’s at year-end for subcontractors

TimberCreek Subdivision, Daphne, AL 8/2009 – 10/2009

OFFICE MANAGER

• Liaison between property owners and the Board Members

• Worked closely with the numerous landscapers, security guards, maintenance people

• Collected quarterly dues from the property owners

• Prepared agenda and took minutes for the Board Meetings

Merritt Hawkins and Associates, Atlanta, GA 3/2003 – 11/2008

SENIOR ADMINISTRATIVE ASSISTANT

• My team consisted of recruiters, Directors, Senior Management & Sr. Divisional V.P. of Recruiting

• Handled month end reports for the recruiters who closed on physicians

• Typed, proofed and printed communications such as CV’s, cover letters, reimbursements, contracts and additional

correspondence required for physicians

• Researched and assembled community information for visiting physicians

• Setup and maintained files on physicians

• Verified Licensures and Board Certifications

• Verified travel expenses and maintain travel logs for recruiters

• Catered in dinner for 32 recruiters once a week

• Trained new hires in the Administrative Department

• Hired temporary personnel when necessary

• Ordered and maintained supply closet

• Created training manual for administrative duties

Direct Mail Connection, Atlanta, GA 2002 – 2003

OFFICE ASSISTANT

• Answered phone calls and inquires

• Ordered office supplies, maintained office put through list orders when needed

• Processed daily mail and distributed

• Collections

• Processed daily deposits

Comprehensive Internet Strategies, Roswell, GA 2000 – 2002

SALES

• Taught recruiters how to use the internet to search out new talent

• Reviewed websites to improve their appearance

• Gave seminars on time management

Acsys, IT, Alpharetta, GA (formerly ICON Search and Consulting) 1996 – 2000

INTERNET MANAGER/RECRUITING ASSISTANT

• Maintained Internet vendor relationships on an ongoing basis

• Saved the company over $150,000 by combining all offices internet contracts under one contract

• Created, implemented & maintained a research library

• Researched the internet for new resumes and possible employment opportunities to capitalize on

• Searched for qualified candidate resumes on the Internet to provide to recruiters for job openings using the most

up to date search techniques. Searched to find consulting and contract candidate resumes with SAP/ ERP

experience.

• Distributed qualified candidate resumes to all recruiters for placement purposes.

• Provided Internet information services for 42 Acsys, Inc. offices nationwide regarding passive candidate

searching techniques, how to create effective Boolean search strings, directory and search engine techniques,

writing compelling advertisements for job boards to attract qualified candidates, and other information as

requested.

EDUCATION

University of Maryland, College Park, MD

J. Sargeant Reynolds Community College, Richmond, VA

Other Interest: Writer

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