Customer Service Manager

Gordon R.Isaacs

**** ********** ***. *** #** ( Bronx, NY 10468 ( 520-***-**** (

***********@*****.***

summary of qualifications:

< Strong ability to effectively communicate and work well with others

< Proven ability to provide excellent customer service and dispute

resolution

< Highly adaptable and comfortable with unconventional/alternative

settings and situations

< Experience in delegating authority

< Factory trained copier and printer technician

< Working knowledge of MS office and Photo Shop

Professional Experience

ASSISTANT MANAGER/OPERATOR NEW YORK, NY

First Prince Copy, 2011-2013

< Set daily production schedule.

< Assist in all aspects of the Copy Center operation.

< Operate Canon high volume Copiers.

< Responsible for all documentation.

Manager

Brooklyn, NY

Allied Business Services, 1996-2010

< Assume responsibility for management of this company.

< Selected, set up and staffed facility

< Trained and supervised personnel

< Set up production and cost control systems

< Equipment repairs, maintenance and sales

Senior Technical Specialist

Morristown, NJ

Nielsen's Canon, 1987-1996

< Provide technical support to field service representatives

< Acquire and distribute all technical data

< Trained new technicians

< Conducted performance evaluation.

< Provide Administrative support to service manager

Education

Central Arizona College - Casa Grande, AZ

Renewable Energy: Photovoltaics

Brooklyn OIC

Electro mechanics. Certification/Certified

Technical Career Institute

Electronics. Certification/Certified

CANON USA

Copier Technology. Certification/Certified

Volunteer Work

ASHA's Place Assisted Living Home

Maricopa AZ.

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