Customer Service Sales

TERESA ALCALDE AYUSO

Av. Burgos **ª *ºd ***** Madrid, Spain.

Ph: +34-656-**-**-** e-mail:*.*******@*******.*** Skype: talcalde

Objective

Sales and marketing coordinator. Event planner.

Summary

Over 12 years of solid experience in event industry. Great experience in managing and coordinating all

conferences, meetings, incentives group and group activities. Strong customer service skills, with the ability to

diffuse difficult situations. Communication skills, motivation, efficiency and ease to multitask. Sales orientation.

Willing to travel and change residence.

Professional

Experience

LET S GO INCENTIVES. Event Agency. December 2012-July 2013

Coordination and organization of medical congress.

IDS. Media agency. August 2011 –August 2012

Event Manager. Creation, coordination and event organization. Attracting sponsorship, negotiating with

clients, commercial and institutional visits. Market research in search of business opportunities in defense and

security sector. Recruitment and selection of suppliers and partners.

TEMPUS EVENTS CONSULTING April 2010-April

2011

Freelance Event Coordinator. Customer acquisition, sales and commercial visit. Event organization.

SKYLINE EVENTOS April 2008 -

April 2009

Events Agency specialist in managing events and international conference and congresses.

Event Consultant. Provided clients with a positive experience utilizing analytical and strategic skills.

Developed and maintained relationships with key clients in order to produce new business.

MARSANS EVENTOS January 2004 –

April 2008

Events Department of Group Marsans.

Event Consultant. Incentives, conventions, congresses, presentations, meetings…

Plan, develop and follow up the events. Deal with customer queries in relation to their corporate events.

GRUPO PACIFICO VIAJES December 2001 –

December 2003

Travel agency specialist in incentives, conventions and congresses.

Special Group Travel agent. Coordinated all group travel to ensure appropriate resources such as

transportation, hotel, etc. were in place to provide the best service to the customer.

BARCELÓ-I.T. TRAVEL BUSINESS May 2001 – November

2001 Business Travel Agency specialist in corporate, groups and incentives travel.

Business travel agent. Responsible for negotiating guest room rates, meeting room rental and determine

function space.

VIVA TOURS TOUR OPERTATOR June 1999 – May 2001

Travel agent in booking and operation department.

Promote the acceptance of fares, rates and suppliers that match the client's travel program policies and negotiate

contracts with hotels, incoming office and rental car companies.

VACACIONES ÁGIL(Marsans Group) Travel Agency December 1998 – June

1999

Provided customer sales and service for prepackaged tours, hotels and tickets flight.

HALCÓN VIAJES Travel Agency March 1998 – September

1998

Training Travel Agent.

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Education

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Expert in Commercial and Marketing management July 2011

Cepade business School of Polytechnic University (UPM, Madrid)

Marketing management in the company, product marketing, advertising management, media planning, creation

and development of successful brands and customer loyalty management, CRM.

Master of Communication, Event management and Protocol. July 2008

Business and Technologies School. ESDEN. Madrid, Spain. 27 credits ECTS

Postgraduate in Tourism Management. April 2000

Catholic University of Avila. Madrid, Spain

Travel Agent Diploma July 1998

Delicias Tourism School. Madrid, Spain.

Languagues

English: Advanced Level (written and spoken)

C1 European Level. Official Languages School, Madrid

French: Beginner Level. One course in Français Institute, Madrid.

Computer Skills

Windows Office: Advanced user level: Word, Excel, Access, PowerPoint.

Graphic Design: User level: Adobe Photoshop, Adobe Illustrator, Adobe Indesign and Quark Xpress.

Special certifications

Communications and Public Relations course April 2011

Market information system and international marketing mix January 2011

Personal Image, Protocol and social customs course. November 2010

Communications Skills Course October 2010

Relationship Marketing Course. September 2010

Mountain Tourism Guide; Free time monitor.

Expert in Amadeus reservations system.

References

Lysette Velez: 1-763-***-****

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