Engineer Customer Service

Robert R. Hagan

* ******* ***** #*

Boston, Ma. *2135

617-***-**** ******.******@*****.***

Executive Summary

. Extensive track record of success in global support of automated

manufacturing tools, and research metrology equipment

. Thirty years in high technology applications and support.

. Developed and maintained excellent rapport with customers, and vendors,

through effective communications in demanding and time sensitive

environments

Professional Summary

Activ Solar GmbH

6/11-7/13

PV Manufacturing Professional

. Test, optimize and document the development of new automated

manufacturing lines

. Investigate new technologies, tools, and processes for higher

efficiency manufacturing

. Disseminating technical material for investors

Roth & Rau USA Inc.

08/10-03/11

Senior Electromechanical Technician

. Work in developing Turnkey manufacturing facilities worldwide, for the

Photovoltaic industry.

. Provide support in layout, installation, training, and process for PV

manufacturing lines.

. Troubleshoot, repair, and modify various manufacturing and test

equipment.

GT Solar Incorporated

08/05-07/10

Senior Field Engineer

. Responsible for installation, acceptance testing, and ramp up, of

factory solutions in the photovoltaic industry.

. Coordinate installation activities, and interact with infrastructure

providers to deliver on time operational starts.

. Provide training in operations, process support, and equipment support

for the day to day operation of a manufacturing environment.

. Work with clients toward yield, and throughput improvements.

Schott Solar Inc. (ASE Americas Inc. / Mobil Solar Energy Corp.)

03/88 - 07/05

Group Leader E/M Services 1996 -

2005

. Direct the daily operation of the Electromechanical Services Department

. Provide senior level support for the technical staff, working to maintain

a photovoltaic manufacturing facility on a 24 / 7 / 365 schedule

. Support Research and Engineering in the development and modification of

OEM and proprietary equipment used in semiconductor processing

. Work with Manufacturing to provide operator training, technician

training, and building test tools and fixtures to ensure quality

E/M Technician 1990 - 1996

. Provide technical support for the production and development of

photovoltaic cells and panels

. Responsible for the modification, troubleshooting and repair,

documentation, and preventive maintenance of automated semiconductor

processing equipment, including electricals, pneumatics, mechanicals, and

electronics

. Generate, modify, or debug PLC programs to meet the needs of Production

. Interact in production groups focused on enhancing manufacturing goals

Transfer Technologist 1988 - 1990

. Work in the development of prototype equipment to be used in a

proprietary semiconductor process

. Rework, modify, and integrate electronic, pneumatic, mechanical, and

hydraulic OEM machinery to meet the needs of the Transfer Technology

group

. Built an automated Free Space laser cutting system to test the viability

of high speed rending of crystal

material

ECRM Inc. 1985 - 1987

Customer Service Engineer

. Responsible for the installation, troubleshooting and repair, customer

training, and applications support on laser based digital imaging systems

. Traveling to support sales efforts at trade shows and provide visible

representation of the company to our customers

Cooper Lasersonics Inc. (Merrimack Laboratories Inc.)

1983-1985

Field Service Engineer

. As a representative of an organization involved in the development and

manufacture of state of the art surgical laser systems, I traveled to

customer sites, teaching programs, and trade shows in technical and

applications support of CO2 and Nd Yag lasers

Boston University School of Medicine (Dept. of Otolaryngology)

1981-1983

Laser Technician

. Responsible for the operation and maintenance of surgical lasers and

peripheral support equipment in surgical procedures and research programs

. Worked with surgeons and manufacturers to develop surgical laser systems,

and applications

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