Customer Service Quality Assurance

Sheree Simmonds

Cell: 954-***-**** **************@*****.***

PROFILE:

I am an effective communicator with polished interpersonal, telephone and writing skills. Broad industry

experience includes Administration, Customer Service, Collections, Data entry, and Accounts

Receivable/Payable. Dependable, detail oriented, highly motivated, driven, consistent, customer focused,

and disciplined.

EDUCATION:

2010-Present BCC Pembroke Pines, FL

Business Associate; continuing to get my Bachelors degree.

2004-2005 Sheridan Tech Hollywood, FL

Cosmetology License

PROFESSIONAL EXPERIENCE:

2011–2013 Interactive Response Corporation Fort Lauderdale, FL

CSR/ Administrative Assistant/Team Lead/Q.A

Duties include customer service, sales support, dealing with customer ’ s billing issues, upgrading services

upon customer’s request, data entry, setting up payment arrangements, setting up service dates, and

keeping rapport with customer’s. I was selected to do additional tasks to help enhance our sales.

2009–2011Market Linkx Direct Coral Springs, FL

Quality Assurance/Supervisor/ Educational Advisor

Duties include contacting students and verifying if they are still interested in attending college, verifying

their information and getting them in contact with an Education representative; managed and provided

floor support for agents; entered scans, sent hourly reports to upper management, data entry, and payroll

for employees.

2006–2009 CBAH Inc. Pembroke Pines, FL

Administrative Assistant/Human Resources/Claims Processer

Duties include filing, data entry, typing, and Accounts receivable / payable, entering and approving time

cards, dealing with customers on a daily basis, Scheduling employees to work with clients, HR duties

such as

Selecting employees, reviewing applications, processing background checks. Resolving both employee

and client complaints and escalating unresolved issues to the owners of the company. Collections and

medical insurance claims.

2004–2006 PRC- Sprint/Nextel Margate, FL

Quality Assurance/ Customer Service

Sold Merchandise, upgraded at customers request, increased sales volume by 5%, number one in

department sales, data entry. Maintained a very efficient call handling time and sustained excellent

Call quality scores. Provided excellent customer service and monitored calls for Quality Assurance. Sent

quality scores to each manager, entered scans and view comments and evaluate.

QUALIF ICATIONS

Accounts Receivable/Accounts Payable Data Entry Collections

Multiline Phone Systems Customer Service Microsoft Office programs

MAS QuickBooks Filing

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