Customer Service Sales

Darrell Vaughn

Supply Technician

Arlington, VA

******************@*****.*** - 215-***-****

WORK EXPERIENCE

Supply Technician

Fort Belvoir Community Hospital - Fort Belvoir, VA - November 2011 to June 2013

Requirements Determination - Planning for and determining current and future supply requirements to meet

customer needs.

• Materials Distribution - Planning and determining the distribution and positioning of supplies among major

supply stations, stock points, or using activities.

• Utilize Pyxis database system to order medical supply and materials for Defense Medical Logistics Standard

Support (DMLSS).

• Develop and implemented standardization for Pyxis database system.

• Plan and coordinate surgical equipment and materials to assure proper support to Intensive Care Unit, Pain

Management Clinic, and Main Operating Rooms.

• Monitor the quality of input and output of Pyxis database systems and recommend systems to improve

timelines, accuracy, and utility of inventory information for users.

• Coordinate required actions by establishing and maintaining communication with inventory managers,

contractors, and vendors to schedule or advise the timing of procurement, delivery, and/or emergency

transportation.

• Manage items with difficult supply and demand patterns related to seasonal factors and program changes.

• Exercise independent authority to establish and revise order frequencies, stock levels for individual items on a

selective basis, and manage assigned items to achieve effective support while remaining within the authorized

and/or available level of funds.

Supply Clerk

Henderson Hall, Headquarters Marine Corps - Arlington, VA - August 2007 to August 2011

Processed supply requisitions with the United States Marine Corps. Reviewed and edited requisitions for

completeness, accuracy and compliance with regulations; and ensured that stock number, prices, sources of

supply, and other data were corrected.

• Revised quantities ordered based on the number of items on hand; reviewed records for possible substitution

of items for mail out and deliveries.

• Operated automated and word processing equipment with hardware and software components to prepare

a variety of written materials.

• Coordinated the receipt and delivery of stored, issuance, excess property for reutilization and/or disposal.

• Conducted inspections and physical inventory counts of the stored property.

• Identified, examined, classified, accepted and disposed of a wide variety of materials and property including

electronic equipment, appliances, furniture, paper, and metal.

• Prepped equipment for reporting, screening, recycling, and the computer donation program.

• Developed and promoted good working relationships with customers to discuss the status of physical

inventories and reported or resolved complicated supply discrepancies identified as a result of inventory

management.

• Operated manual and electric forklifts.

Directory Assistant

BellSouth Call Center - Jackson, MS - 2005 to 2007

Answering phones and responding to customer inquires and complaints.

• Handling and resolving customer complaints regarding product sales to customer service problems.

Identifying, escalating priority issues and reporting to the high-level management.

• Processing forms, orders, and applications requested by the customers.

• Completing call logs and call reports as necessary and updating them in the database.

• Obtaining and evaluating all relevant data to handle complaints and inquiries.

• Record details of comments, inquiries, complaints, and actions taken.

• Managing administration, communicating and coordinating with internal departments

• Technical support in related computer application.

• Great communication skills, impressive telephone etiquette, and ability to work with others in a close matter.

Electronics Salesman

Sears - Jackson, MS - 2003 to 2005

Responsible for selling and servicing customers.

• Answering customer questions that may arise on the sales floor.

• Informing customers of key features of all products.

• Assist customers in choosing which electronics would best suit their needs, provide checkout and even

returns.

• Informing customers about any store discounts, posting signs, as well as rearranging the merchandise for

appeal.

EDUCATION

Marine Corps Combat Service Support School - Camp Lejeune, NC

November 2007

Wingfield High School - Jackson, MS

May 2003

Contact this candidate