Project Manager Customer Service

Dana V. Lunceford Jr

**** ********** ***** . *********, ** 21702 . ***********@*******.***

. 443-***-****

SKILLS/SPECIAL QUALIFICATIONS:

Twelve years experience in the areas of Inventory Management, Storage,

and Distribution

Experienced team player who maintains outstanding customer service as

a top priority. Expertise with Automated Information System (AIS)

which directly supports the DoD medical community's core mission-

functional areas

Functional experience in repository, packaging, labeling and

laboratory facility core requirements

Committed to personal excellence and ethical behavior

PROFESSIONAL EXPERIENCE:

2009-2012: Logistics Analyst II; USAMMA DOC, Ft. Detrick, Frederick,

MD

Provided direct operational equipment management

support:

. Operated and utilized pallet jacks with shipping and

receiving of warehouse stock

. Loaded, unloaded, moved, staged and stacked products and

materials using a forklift, clamp truck or other power

equipment

. Assisted in maintaining security of the warehouse by

conducting operations in a manner which promotes safety

. Managed all technical, logistics and project

documentation from conception to final deposition

. Performed extensive research on merchandise catalogs in

order to obtain correct stock numbers for specialized

equipment

. Determined changing stock levels needed for changing

customer needs

. Supported operations with property and equipment

management data and accountability

. Analyzed vaccine use patterns and make recommendations

for support of distribution schema

Documentation and System Archiving:

. Provided complete audit histories on the distribution of

vaccine and time-temperature sensitive pharmaceutical

products

. Reviewed and analyzed pertinent data relative to the

acquisition, transportation, distribution, and specialty

pharmaceutical products issue to recipient organization

Automation Support:

. Persistent in reviewing data for accuracy and tack

status of electronic information

. Provided reports and related data outputs requested by

the contract Project Manager

. Documented all losses to remediate process deficiencies

and prevent reoccurrence

Distribution Management:

. Handled sensitive materials to be stored, shipped,

received and inventoried on a daily basis

. Managed small quantities of on-site packaged vaccine

products for subsequent packing and shipping to

recipient organization

. Maintained proficiency in receipt verification,

inventory reconciliation, quality control and

surveillance, packing and shipping

. Provided expertise guidance customer request in

preparing Executive Summary Memorandums, destruction

documentation and/or redistribution of vaccine

Additional Responsibilities:

. Performed pre-alerts for various vaccine shipments to

military installations

. Verified tracking information on distribution forms

provided by the CDC

. Managed matrix checklist; which involved: contacting key

receiving personnel, verifying tracking numbers and

temperature readings and verbally releasing vaccine

. Attended quarterly immunization trainings

. Provided cold chain management trainings to

participating military installations

. Interacted with various branches of the service (Army,

Navy, Air Force, Marines, Coast Guard, National Guard)

. Utilized SAP software, lotus notes, livelink,

internal government web tracking, Microsoft word,

access, excel, powerpoint, adobe, javascript, and

various types of documentation software

. Successfully completed bi-monthly online trainings

required by DOD team (DOD Information Assurance

Awareness, Portable Electronic Devices and Removable

Storage Media, Anti-Terrorism and Human Trafficking)

2007-2009: Facilities Manager; SriSai Biopharmaceutical Solutions LLC,

Frederick, MD

. Utilized forklift and pallet jacks daily for the purpose

of sorting, placing and stocking of materials on racks,

shelves, bins according to predetermined sequence such

as size, style, type, product code

Handled production schedule, customer orders,

shipping/requisition orders to determine items to be

moved, gathered or distributed in accordance with ISO

9002 procedures

UPS,DHL,World-Pac,FedEx,USPS

Rearranged, moved and loaded products from staging and

storage areas into trailers

. Handled materials and products with various temperature

ranges to be stored properly

. Packaged and labeled [something missing here, what did

you package and label?].

. Maintained repository facility

. Coordinated clinical, commercial supply management, and

supervised repository, packaging, labeling activity

. Developed forms to document all cGMP activities

. Ensured the operations in SBS were in compliance with

GMPs, Local, State, and Federal regulations

. Received activities for client clinical material [This

doesn't make sense to me]. Supervised and performed

receiving inspection and storage at appropriate

locations (release or quarantine)

. Advised clients on shipping materials. Supervised and

performed shipping activities. Developed shipping

methods and container configuration to ship material

ensuring the integrity and safety of such material

. Supervised and managed repository personnel

. Interacted with clients to meet their needs and

requirements. Managed activities and time lines

. Developed and validated shipping containers for

transporting materials domestically and internationally

. Prepared monthly reports

. Participated in client audits

. Prepared, reviewed, and approved SOPs

. Created and executed validation protocols,

methodologies, and batch records

. Performed validation on equipment used in manufacturing

and filling operations

. Performed validation of freezers, lab equipment,

analytical methods, and utility systems

. Conducted assessments of client studies, procedures, and

programs to determine compliance

. Assisted with development and implementation of quality

systems and validation programs

. Developed and implemented corrective action plans to

address deficiencies

. Presented GMP/QSR training

. Developed quality validation policies and procedures

2006-2007: Plant Manager; Carroll Fence & Deck,

Westminster, MD

. Daily forklift, pallet jack and bobcat operation for

stored supplies, incoming and outgoing, prepared

shipments for business partners

. Supervised installation team on commercial and

residential projects

. Properly handled and transported supplies and equipment

within warehouse or to other departments using hand or

industrial truck

. Managed inventory for current and future projects as

well as return credit

. Maintained daily use of equipment and tools

. Prepared and reviewed property line assessments for each

project

. Reviewed product specifications and components

specifications for each project

. Routinely checked vehicle maintenance

EDUCATION:

2001-2003: Business Management Coursework, (CCBC), Community

College of Baltimore County, Catonsville, MD.

1997-1998: AA, Mass Communications, Broadcasting Institute,

Baltimore, MD.

PROFESSIONAL AFFILIATIONS:

2012: Current Security Clearance: NACLC - Secret Clearance

2011: USACHPPM-Transport of Biomedical Materials 2 Year

Certification

2008: Saf-T-Pak certified

Semi-Professional Football Player for 6 years.

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