Customer Service Administrative Assistant
Resume:
Sharon L. turner
**** ***** *** **** ( LAWRENCEVILLE, GA 30135 (
**************@*******.*** (
Dynamic Administrative Assistant with 12 plus years of experience related
to managing an office, managing a heavy caseload, researching and compiling
budget reports; able to deliver efficiency in a demanding role.
SUMMARY OF QUALIFICATIONS
. STRONG PERFORMER WITH HIGH PROFESSIONALISM AND ABILITY TO EXCEL
INDEPENDENTLY OR IN A TEAM ORIENTED ENVIRONMENT.
. Maintains confidentiality with sensitive information (i.e. patient data
and legal information), strong focus on excellent customer service.
. Able to prioritize and handle multiple tasks and projects to completion
in a reliable and timely manner.
. Strong organizational skills and the ability to thrive in a fast paced
and high volume environment.
. Software proficiencies include Evolv, E-cet, Microsoft Access, Microsoft
Publisher, Microsoft Office Suite, Windows XP-Vista-7, WordPerfect 6.1,
Type 55 WPM.
Professional Experience
TRANSPORTATION SPECIALIST/BEHAVIORAL YOUTH COUNSELOR JULY 2011 -
PRESENT
Youth Villages, Inc. Douglasville, GA
. Key duties include transporting youth to their doctor appointments, court
appearances, therapeutic home leave, setting doctor appointments and
building lasting relationships with doctors, caseworkers, therapists and
families.
. Ensures that confidentiality is maintained with all medical records,
protecting and safeguarding sensitive data.
. Enters a variety of information into software systems, including critical
notes and medical information history.
Case Manager/Substitute Teacher December 2008 - August 2010
Brothers' Keeper, Inc. Richmond, VA
. Key duties included conducting comprehensive client assessments
encompassing crisis intervention and one-to-one counseling.
. Performed all case management support functions including client progress
reports, restraint and incident reports, caseload documentation, and
collaborated with Site Supervisor.
. Collaborating and building positive and lasting relationships with school
staff members and community organizations to promote the program, client
referrals, and maintain census.
. Implement daily lesson plans, manage the classroom, and provide
individual and group instruction.
. Adjust and modify teaching style to facilitate effective learning.
. Provided office support for the school administration.
Project Assistant/Secretary April 2007 - December 2008
Safe and Drug-Free School Program Columbia, SC
. Researched and complied budget reports in support of the program's grant-
writing projects.
. Performed general administrative and customer service duties.
Office Support Assistant June 2000 - December 2005
Eastman Chemical Company Columbia, SC
. Key functions included greeting visitors and determining whether they
should be given access to certain individuals; also answered and directed
50-75+ phone calls to appropriate parties and took messages.
. Coordinated and scheduled meetings, conferences, accommodations, and
reception services for company visitors.
. Managed payroll administration and timekeeping for Five departments.
. Coordinated record retention to ensure that the entire site was in
compliance with company regulations.
. Performed general office duties that included ordering supplies,
maintaining records, filing, and basic bookkeeping; also handled incoming
and outgoing correspondence and recorded minutes at meetings.
Education, certification And Training
CPI, FIRST AID W/ CPR/AED - ADULT & CHILD PLUS CPR - INFANT AUGUST 2012-
2013
Youth Villages, Inc. Douglasville, GA
b.s. - business administration/management August 2001- December 2003
Limestone College Gaffney, SC
Worked 40 hours per week while attending school full time
A.A. - Office Systems Technology/Legal August, 1991 - July, 1998
Piedmont Technical College Greenwood, SC
Worked 20-40 hours per week earning 50% of expenses used toward a bachelors
degree
Professional Associations
. ALPHA KAPPA ALPHA SORORITY, INCORPORATED - ACTIVE MEMBER
Contact this candidate