Project Manager Sales

214-***-**** ********@*****.*** Dallas, TX

OBJECTIVE:

Project Management position with focus on Team Leadership, Business

Management and Customer Care

Dedicated to making a difference!

Broad based background encompasses exceptional work ethic and commitment to

organizational objectives within a highly competitive and rapidly changing

marketplace. Organized and goal-oriented, with more than 7 years of credit

card processing experience with focus as Project Manager for the financial

industry. Expert in project planning, troubleshooting, management,

training, scheduling, and tracking results.

Professional Experience

03/13 - Current Nationstar Mortgage

Dedicated Loan Specialist

. Identify mortgagors that are eligible for Loss Mitigation. Loss

Mitigation options include repayment plans, forbearance plans,

loan modifications, pre-foreclosure short sales, deed-in lieu of

foreclosure.

. Analyze financial documentation to determine most effective Loss

Mitigation Alternative.

. Prepare necessary documentation to complete repayment plans,

forbearance plans and Loan Modification Agreements in accordance with

Investor/Insurer Guidelines.

. Act as a liason between Bankruptcy Attorney and borrower

07/12 - 10/12 Century Payments

Project Manager

. Answering inquiry, questions & complaints of agents in order to keep

revenue generation of the company.

. Responsible for activities regarding sales, marketing, customer

acquisition, customer relation management, & maximizing revenue.

. Recognize potential customers, creating business from the old accounts

and reaching profitability level and sales growth

08/05 - 07/12 Chase Paymentech

Account Executive

. Selling new merchant processing services to new and existing

businesses via telephone (inbound and outbound). Communicating with a

variety of decision-makers (Small to mid-size business owners, CEO's,

etc.) to evaluate needs and propose solutions.

. Maintaining electronic sales records and other administrative duties

as required.

. Lead the team on day to day basis. Assistant Manager when Manager is

out of the office.

Project Manager

. Responsible for development and management of budgets, determining

project scope, liaising between clients and staff throughout project

lifecycle, and ensuring objectives were met.

. Responsible for reviewing, expediting, and conducting the setup of new

merchant accounts. Includes terminal coding ordering, equipment

shipment orders and if applicable merchant POS terminal training to

large portfolio accounts for successfully meeting quoted deadline

. Initiated cross-training with other departments to improve work flow

and streamline project completion

Manager -Conversion Team Support

. Month end reporting, responsible for interviewing and compensation of

employees

. Typically responsible for day to day supervision of employees and

operational responsibilities including training and development of

staff, assigning work, managing project and other departmental

deadlines, interpreting and ensuring consistent application of

departmental processes

. Write and administer quarterly and yearly reviews to team members

. Respond to detailed inquiries, and present information to groups and

senior management

. Primarily focus on front line supervision, employee coaching,

assisting upper level management with research of escalated issues,

and execution of defined operational objectives and reporting

Merchant Installations Representative

. Provide phone installation and training for merchants using various

terminal types and PC credit card POS systems

. Extensive phone activity and the ability to meet aggressive

deadlines; Perform hardware and software troubleshooting

. Answer inbound/outbound calls to schedule merchant credit card

terminal training appointments

08/02- 08/05 Tom Thumb

Service Manager

. Assisted Store Manager in daily financial processing, including

monitoring of payroll data, cash receipts, billing, disbursements,

expense accounting, and deposits.

. Responsible for the hiring, schedules and training of new employees

. Effectively manage $100,000+ in sales weekly.

AFFILIATIONS/EDUCATION

Member, Project Management Institute (PMI)

Project Management Professional (PMP) Certificate Course Completed-Studying

for Exam

Brookhaven College-Finishing Degree

Earsla Graves

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