Customer Service Sales

Hanh Pham

**** ****** ****** *** *****, CA ***** 858-***-**** *******@*****.***

Customer ServiceRepresentative

… Bring extensive of office/customer support experience working within high volume call center environments.

… Excellent communicator with strong time management and customer needs assessment skills.

…Exercise independent judgment, decision making, and problem solving abilities.

KeySkills

Office Skills: Telephone Customer Service Filing Database & Records Management

Administrative Support Reports & Spreadsheets Complaint Handling

Data Entry

Computer Skills: Word Excel SAP Outlook Power Point Salesforce software system

Professional Experience

ColdPack (San Diego, CA) Customer Service Coordinator, 4/2012 present

Provide full support to Sales/Marketing staff and direct customer contact for incoming telephone and emails for sales, technical,

and customer inquiries. Processes orders, prepares correspondence, and fulfills customer requests to ensure customer

satisfaction.

Analyze customer ordering patterns and report significant customer activities to appropriate salesperson and Business

Development Manager. Utilize Salesforce software system to retrieve and update on line data for Sales.

Provide product and pricing information, research status of orders; verify incoming orders for accuracy regarding pricing, availability

and delivery. Investigating and correcting sales/customer service related errors. Resolve issues regarding credit, shipping, and

order entry in a manner that maximizes customer satisfaction. Coordinate with Operations Manager to resolve quality issues

resolution, generating RMAs, coordinate returns with customers.

Kaiser Permanente (San Diego, CA) Contract Medicare Enrollment Processor,09/2011 4/2012

Setting up and maintaining member data including but not limited to processing enrollments, corrections, retroactivity adjustments

and terminations.Provide research to correct errors in membership, data output within the provider information system. Ensuring

that changes to contract are quickly and accurately updated in the contract systems

Facilitating communications across all lines of business and with other Kaiser Permanente departments.Participating team based

projects and contributing to customer service and operations improvements initiatives.

Answering, researching, issuing and resolving problems related to medical records numbers (MRN) and supporting Medicare

processing, reporting requirements and eligibility inquiries.

Sony Electronics, Inc. (San Diego, CA) Customer Service Representative, 2005 2011

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues

with expediency.

Demonstrated proficiencies in telephone within a high volume call center environment.

Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

Received 6 SONY “Make a Difference” award for excellent customer service and team player

Education

Oakland Community College (Royal Oak, MI) in Business, 1986

Detroit Engineering Institute (Southfield, MI)

Contact this candidate