Administrative Assistant Customer Service
Resume:
SHARON GRAHAM
** ****** **, *** ******** NY *****
grahamsharonc@yahoo.
com
PROFESSIONAL PROFILE
Results-driven human resources professional is seeking an opportunity to
utilize skills obtained from over six years of work experience and recent
completion of Masters of Science in Human Resource & Organizational
Management. Candidate possesses excellent interpersonal and written
communication skills with the ability to relate effectively to individuals
at all levels within the organization. Core Competencies include ? Analysis
? Staffing Recruitment, Interviewing & New-Hire Orientation ?
Organizational Development ? Internal and External Communications ? High
Level Administrative Support ? Customer Relationship Management ? Labor Law
& Practices ?Training and Development
Relevant Experience
Costco Wholesale, Port Chester, NY
2009- Present
Front End Assistant,
Performs front-end opening and closing tasks; such as inventory management.
Collaborates with staff to ensure that we maximize our number of membership
upgrades penetration and Amex sign-ups each month.
. Increase executive membership penetration by encouraging members to
upgrade their membership to one that offers better rewards
. Earned "Employee of the Month" award in 2009
. Manage customer relations to maximize service satisfaction, promote
goodwill and generate referral business that contribute to sales
growth.
. Assist in other departments of the warehouse as necessary, by
explaining to members the benefit of programs offered
. Provides prompt and courteous customer service to members, employees
and suppliers
Monroe College, New Rochelle, NY 2003- 2006 & 2008
Front Desk Coordinator & Administrative Assistant
Contributed to the successful functioning of the college Resident and
Student Life; department through coordination conducting housing interviews
and serving as the main point of contact for the department and residence
assistants.
. Significantly reduced inventory costs through the review and
comparison of prices offered by multiple suppliers.
. Managed conference calls, in-house and off-site meetings/luncheons,
travel arrangements, calendars, itineraries and preparation of
expenses reports.
. Assisted in the planning of information sessions by handling location
bookings, preparing required registration forms and processing of
payments.
. Collaborated with printers on the design and printing of letterhead,
plaques, literature and t-shirts
. Developed and updated Resident and Student Life Manual and other
departmental material.
. Executed word processing projects, including large-scale mailings,
correspondence and manuals.
. Supported and participated in the enforcement of College and Resident
Life policies by assigning duties to Resident Assistants
. Collaborate with various levels of management to gather information
pertaining to key issues impacting student life activities
. Managed the interviewing process between directors and 'new housing'
candidates.
. Assisted out-of-town and international students with travel, hotel and
car service arrangements.
Carib New York, New Rochelle, NY 2006 - 2007
Administrative Assistant,
. Developed innovative strategies which boosted employee morale,
increased productivity and reduced inventory costs.
. Completed general administrative duties: scanning, memos,
data entry, and travel arrangements
. Successfully revamped and revitalized club's image through
the implementation of direct mail campaigns
NERA Economic Consulting, White Plains, NY
2005 - 2006
HR Administrator (Internship)
. Served as a source of support to Recruiting and Professional
Development Group
. Extensive use on out look to deal with scheduling.
. Email correspondence.
. Assist with administrative duties and ad hoc projects.
. Help with domestic travel coordination.
. Managed recruiting events, prepared interviewees and
corresponding packages for panel interviews.
Merrill Lynch, White Plains, NY
Finance Intern,
2004- 2004
. Collaborated in the implementation of the marketing and
mailing campaigns
. Created, updated and maintained database of e-mail contacts
for vice president
. Prepared internal account from extracting the information
from the software used by the company.
. Successfully managed the day to day operations accounts in
absence of supervisor
education
Manhattanville College, Purchase, NY; 2007
MS Human Resource & Organizational Management
Academic Highlight: Graduated with 3.58GPA
MONROE COLLEGE, New Rochelle, NY; 2004
BBA in Business Management; Emphasis in Marketing
Academic Highlights: ? Graduated with 3.75 GPA ? Recipient of Deans
Academic Scholarship ? Earned SIFE Leadership Award ? Recipient of
President's Service Award ? Worked part-time on campus providing office
support and tutoring Business Management curriculum
Contact this candidate