Technician Customer Service

Ronald Nichols

**** *****, *** *****

Phone: 267-***-****

Philadelphia, PA 19144

Email: ******@*******.***

Biomedical Technician

A top-performing Biomedical Technician with expertise in the installation,

operation, repair and maintenance of Dialysis machines. Strong technology

skills with a demonstrated ability to troubleshoot and provide successful

resolutions. Aggressively control costs by providing excellent time

management skills and reducing third party service calls. Perceptive

ability to troubleshoot and maintain the overall performance of medical

equipment with specialized skills in calibrations, soldering, de-soldering,

modifying circuitry and components.

Areas of Expertise

Budgetary Controls RMs for Medical Equipment Time Management and

High-Level Technical Service Admission

Proficiency Troubleshooting Expert knowledge of

Strategic Cross- Communications Dialysis Machines

Planning/Analysis

Professional Experience

Davita Dialysis Center, Philadelphia, PA 2011 -

Present

Biomedical Technician

A biomedical technician responsible for the daily preventative maintenance

and troubleshooting of 45 specialized dialysis machines in two different

units. Perform necessary disinfection, preventative maintenance, and repair

of Reverse Osmosis Water system, Marcor Bicard Centralized System, and

Fresenius Granuflo systems. Calibrate and repair 3 Renatron II reprocessing

systems and Fresenius 2008K2 systems. Execute monthly maintenance checks on

machines repairing or replacing parts as necessary to make sure the machine

is working according to specifications.

. Develop and maintain relationships through effective and timely

communication.

. Take initiative to resolve and follow up regarding service issues in a

timely manner.

. Conduct trainings with staff regarding specialized equipment.

. Attend CQI and other departmental meetings.

Belmont Court Dialysis, Philadelphia, PA 2006 -

2010

Biomedical Technician

A proactive technician who was held responsible for the operational

condition and maintenance of all specialized medical equipment. Performed

all repair and maintenance activities according to company and department

standard operating procedures in compliance with local, state and federal

regulatory requirements. Calibrated and repaired Cobe C3 Dialysis machines

and Fresenius K2 machines. Disinfected reverse osmosis systems.

. Accountable for outstanding customer service to all external and

internal customers.

. Sent out routine cultures of endotoxins and water.

. Performed inventory management.

Fresenius Medical Care, Philadelphia, PA 2004 -

2006

Machine Technician

Skilled in installation, operation, repair and maintenance of Dialysis

machines including Fresenius 2008H and 2008K machines, Ozone, Bicarb mixer,

Acid tanks, and Phoenix meters. Adjust, calibrate, solder, de-solder, and

modify circuitry and components.

. Sent out routine cultures including Endotoxins, Water and AAMI.

. Initiated inventory procedures, ordering, stocking, and distribution

of supplies.

Previous Employers include: Biomed Technician for Davit Dialysis Center and

Chief Technician for Quality Care Dialysis.

Education & Training

Bachelors of Science, Technical Management, Devry University, Chicago, IL,

2014 estimated graduation

Associates of Arts, Electronics, Community College of Philadelphia,

Philadelphia, PA

Certifications

. Fresenius 2008K machine

. Cobe C3 machine

. Renatron II reprocessing machine

. Baxter Tina machine

. Baxter 1550 machine

Contact this candidate