Customer Service Quality Control
Resume:
Freddie Robinson
Whiting, Indiana 46394
*********@***.***
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Objective
To obtain a position in an organization that offers career development and
a working challenge.
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Qualifications
Hands on team leader with nine years supervisory and facility operation
experience. Energetic leader with customer service skills and a highly
effective team member able to work with all levels of management.
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Education/ Training
Joliet Junior College; Joliet, IL - Certification of completion Frontline
Supervision course
Lincoln Technical Institute; Oak lawn, IL - Automotive Technology trade
program
Chicago Vocational H.S.; Chicago, IL - Diploma in Computer Maintenance &
Repair
2008- Registered ALAT certification
2004- 2011 Forklift operation, safety and handling hazardous material and
first aid/ CPR, 5-S Program, Kaizen development
2000- Basic small components soldering, interpret blue prints, SPC and fire
extinguisher usage
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Computer Skills/ Awards
Basic data entry processing, Microsoft word, Excel spreadsheets, EMS
(effective management systems), SAP (systems application products)
2006- Certificate of Excellence Semiannual IACUC Inspection Outstanding
Performance (CRL)
2004- Ford Motor Company Campus Workforce Readiness Boot camp (Tower
Automotive)
2003- Merchandise Specialist Outstanding Performance (Best Buy)
2002- Team Leader Recognition Award (Andrew Corporation)
2000- ISO9001/QS9000 Automotive Audit Achievement (Andrew Corporation)
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Freddie Robinson
*********@***.***
Experience
Charles River Laboratories, CSS, Chicago IL, Facility Superintendent, 2005
-Present
Supervise 8 cage wash technicians. Oversee cage wash operations, input/
output, equipment functionality and maintenance. Perform facility and
equipment sanitation utilizing specific equipment. Maintain all cage wash
and facility room documentation. Assist maintenance with equipment repairs
and preparations. Create new and or update Standard operating procedures,
Coordinate all cage wash training for staff and new hires. Support
receiving dock operations. Maintain automatic watering systems and perform
quality control task associated with these systems. Schedule and maintain
housekeeping duties throughout the facilities.
Tower Automotive, Chicago IL, Assistant Team Leader, 2004 - 2005
Load automated arc weld stations assembling chasse structures for Ford
Motor Company.
Assist assembly leader with training new hires, production data entry,
safety awareness improvement projects, maintaining quality and on time
delivery.
Best Buy, Lansing IL, Merchandise Specialist, 2003 - 2004
Display pricing, ad specials, marketable signs and item displays.
Stock customer rain checks and truck deliveries in warehouse.
FedEx Ground, Chicago IL, Package Handler, 2003
Preload delivery trucks using a systematic load plan.
Verify location and scan barcode for tracking purposes.
Andrew Corporation, Addison IL, Production Supervisor, 1996 - 2003
Lead 70 employees engaged in manufacturing wireless systems for GM and Ford
Motor.
Monitor productivity, hiring, employee appraising, training, and
maintaining mechanical electrical specifications.
Ogden Aviation Services, Chicago IL, Lead Ramp Agent, 1994 - 1995
Direct ramp and bag room agents servicing Continental Airlines.
Load and unload travel/ USPS items, and marshal, push back of aircraft from
gate terminals.
Personal Contractor, Chicago IL, Home Improvement Contractor, 1990 - 1991
Assist with remodeling interior and exteriors of homes. Verify proper
tooling is available and clean work area once job is completed.
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Freddie Robinson
1903 Warwick Ave.
Whiting, Indiana 46394
*********@***.***
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2013
To whom it may concern:
As an individual who is hard working, dedicated and determined to make a
substantial contribution in the work place, I would like to apply for a
position with your organization. Upon review of my resume, I am confident
you will find me qualified for serious consideration.
I am seeking a challenging position where significant accomplishments and
hard work will be required and rewarded. I possess qualities of motivation,
diligence and competence, as well a positive attitude which combined with
my skills and experience, would provide effective support to your
organization.
If your goals include the addition of an individual who can make an
immediate contribution to your organization. I would honor an interview to
further discuss your business objectives along with my ability to assist in
fulfilling them.
Thank you for your time and consideration.
Sincerely,
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Freddie Robinson
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