Customer Service Administrative Assistant

Phyllis Nolan

702-***-****

**********@*****.***

SUMMARY: Enthusiastic, resourceful, self-motivated administrative assistant/ receptionist/

customer service in the Pharmaceutical, Software and Casino industries. I have

excellent MS Word, Excel, customer service and organizational skills with the

ability to meet deadlines in a fast-paced office and the ability to maintain

confidentiality.

EXPERIENCE :

01/11 – 09/13 VOLUNTEER, Las Vegas,

1) Senior companion: Assist with shopping, Dr. visits, cleaning, errands,

socialize.

2) Receptionist for Latin Chamber of Commerce Community Foundation.

Meet and greet clients, answer phones in English and Spanish. Admin

duties include using MS Word, Excel and Outlook, copier, fax, etc.

09/08 – 06-13 APPLEONE TEMPORARY SERVICES, Las Vegas, NV

On call: temporary Administrative Support / Receptionist: answer phones,

screen calls, greet clients, make copies, faxing, open and distribute mail. Type

letters, contracts, forms.

02/11 – 11/12 MARATHON STAFFING, Las Vegas, NV

Temp Assignments: Voter Registration: approach voters and encourage them

to register to vote. Canvass neighborhoods, drop off flyers.

04/02 – 08/08 RAMPART CASINO, Las Vegas, NV

Security & Surveillance Office Coordinator

Support Directors of Security, Worker’s Comp and Risk Management

• Type letters, memos, prepare reports, contracts, claim forms,

order office supplies and equipment, process invoices.

• Set up files, manage and follow up on: Worker’s Compensation

and Risk Management claims. Gather information for all claims.

• Customer Service: Generate report and follow up on Risk

Management Guest Claims.

• Daily interaction with Worker’s Compensation claims adjusters,

medical personnel, injured employees

• Organize the hiring of Security and Surveillance personnel (call

applicants, set up interview schedules, order uniforms).

• Maintain parking database, provide car stickers to employees,

provide monthly report to Security

EDUCATION: High School Graduate

Attended Western Connecticut State University, Danbury, CT

SPECIAL SKILLS: MS Word: Excel, Access, Outlook Email; Internet, medical terminology

Bi-Lingual: English/ Basic – intermediate Spanish

10/05/13

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