Customer Service Sales Representative

Michelle Scheibner

**** * **** ******* **. ***** 509-***-**** *********@*******.***

Profile Self motivated, diligent and reliable

Excellent communication skills

Customer service oriented with strong computer skills

Proven multi-tasking competencies in a fast paced environment

Experience Center Resource Coordinator, Sears Marketing Center 2009-present

• Responsible for monitoring service levels, average speed of answer and staffing levels for

multiple lines of business

and communicating information to Global Operations

• Coordinates employee time when off phone, to include vacation and personal holidays,

meetings and other “off phone” activities, based on service levels and call volumes

• Works in multiple system to include, but not limited to, Real Time Adherence, EWFM,

Cisco Reporting and CTIOS

• Assists in maintaining data necessary for productivity measures, statistical analysis and

management use

• Performs special assignments as requested by department or Company management

• Run daily reports for management

• Answer incoming customer calls and set up service appointments

• Responsible for equipment maintenance or replacement

• Profile all new hires in multiple Sears programs

Telephone Sales Representative, Sears Marketing Center 1998-

2009

• Renew protection agreements on house hold appliances

• Conflict resolution

• Schedule service appointments

• Built customer loyalty

• Achieved monthly sales goals

• Achieved quarterly quota busters

Education Spokane Falls Community College

• AA degree in progress

Related Technical Skills

• Windows 95, 98, NT, Vista; Excel 95, 97; Word Perfect 5, 6.1,8; Microsoft Word 2003,

2007;Customer Service; 60 wpm; EWF Management, Colossus, 10 key

References available on request

Contact this candidate