RAVI GOLANI

SAP CRM Technical Consultant

Address: **** ********** ** *** ** Email ID: ravigolani.crm@gmail.c

om

Waukesha, WI - 53186 Phone: 262-***-****

Career Summary

. Have 10 years experience IT industry as SAP CRM & ECC Senior Technical

Consultant.

. Have 4 months experience as a marketing executive.

. Have 3+ years experience in SAP niche skill SAP Access Control Engine

(ACE).

. Have experience in SAP Implementation, Support & Upgrade Projects.

Industry background includes Telecom, Media & Entertainment,

Manufacturing, Electronics, Agriculture & Pharmaceutical Industry.

. Experience in leading and managing teams. Handled multiple roles -

Technical Architect, Onsite Coordinator, Team Lead and Developer.

. Experience in client facing, understanding client requirements and

preparation of required project documents.

. Worked as part of a team to provide analysis, design, programming,

unit testing and coordination of ABAP code required reports,

interfaces, conversions, enhancements and forms to meet business

process requirements.

. Excellent hands-on experience in SAP CRM ABAP with good Web UI

experience.

. Hands on experience on SAP CRM ACE, Actions, Events, BADI, RFC, Web

UI.

. Hands on experience on Data Dictionary, Reports, BDC, SAP Scripts,

Smart Forms, Dialog Programming, BAPI, BADI, ALE/IDOC, User Exits,

OOPS, OLE and OSS Notes.

. Functional knowledge of CRM & SD processes; and basic understanding

CRM and ECC configuration; knowledge of integration tools like CRM

Middleware.

. Customer focused; flexible; self-motivated; active listener; excellent

verbal and written communication skills to accurately document,

report, and present findings.

. Possess excellent interpersonal skills to interface with all levels of

employees and, strong analytical and problem solving skills.

. Ability to work independently, manage small engagements or parts of

large engagements.

. Ability to establish and maintain effective working relationships with

others.

. Quick learner and enthusiastic in learning new skills.

. Worked in a team environment blended with onshore and offshore

developers.

1. Rockwell Automation Nov 2008 - Till

date

Project Description:

Rockwell Automation is a global provider of industrial automation, power,

control and information solutions headquartered in Milwaukee, Wisconsin,

USA.

The Rockwell Automation Global Process Transformation (GPT) Project is a

multi-phase, enterprise-wide business transformation and ERP implementation

project. Some of the important SAP modules implemented are CRM, SD, FI, MM,

Plant Services and GTS etc. In the project, there are 120+ consultants

including onsite and offshore team.

Environment: SAP CRM 7.0, CRM 5.0, ECC 6.0, Oracle 9

Role : CRM Technical Architect & Onsite Coordinator (March 2010 to till date)

Senior Consultant (November 2008 to March 2010)

Project Responsibilities:

As a CRM Technical Architect & Onsite Coordinator

. To work closely with the functional consultants & business users to

understand the business requirements.

. To utilize his knowledge, skills and experience to provide optimal design

recommendations.

. To check the technical feasibility of the business requirements and

convert them into technical requirements.

. Responsible for writing moderate to complex design programs.

. To co-ordinate with the offshore team leads to get the object

developments completed on time.

. To help offshore developers with their technical/functional queries,

building logic (pseudo code) for the developments for timely delivery of

the objects.

. To do the code review of the objects and testing before delivering them

to minimize the number of issues found during testing by stream

. Involved in Unit testing, Integration testing and User Acceptance

testing.

. To analyze/fix Production system incidents as and when required.

As a Senior Consultant (at Offshore)

. Responsible for communication with Onsite Coordinator and Consultants at

Onsite.

. Utilize in-depth knowledge of functional and Technical experience in SAP

and other leading-edge products and technology in conjunction with

industry and business skills to deliver solutions to customer.

. Providing design recommendations and estimating the times for the

development.

. Deliver new and complex high quality solutions to clients in response to

varying business requirements.

. Offer support and help to other coworkers.

. To do code review, unit testing and performance testing.

Key components worked on:

. Worked on ACE to control and access to business objects by end users. For

example access to orders, contracts, service tickets etc by employees,

distributors and customers.

. Designed and developed inbound/outbound interfaces structures to

send/receive data from CRM/ legacy systems for transactional data. For

example Orders, BP, Service contracts, Service Tickets etc.

. Worked extensively on CRM BADI, enhancement spots, actions, events, RFC

in areas of Orders, BP, Complaints, Service Orders/Contracts, Address,

Territory, and Marketing Plans & Campaigns etc.

. Designed and developed objects related to requested delivery date,

contract determination, warranty update on serial numbers during

inbound/outbound delivery, automatic output determination etc.

. Worked on actions definition and implementation to meet the business

requirements like drop ship from Central hub, changing status of

preceding/subsequent documents etc.

. Worked on performance tuning and redesign of complex objects.

. Worked on enhancement of Web UI components like BT115H_SLSO, BT120H_CPL,

BTSHIPPING, BT116QH_SRVQ, MD110S_TMGMT, ICCMP_BT_BUTTON, BT112H_SC,

BTPARTNER etc

. Worked on adding new fields using AET, adding fields to BOL entity and

displaying them in UI.

. Worked on creation of new assignment blocks; navigation to another view

on the click of a link; enable/disable buttons & views based on the user

authorizations; pop ups ; implementation of BADI; define role

configuration keys, component usage; custom controllers.

. Involved in designed and developed two sub projects related to external

training system and interfaces to a legacy system Datalliance.

. Worked on user exits, BADI, BAPI, RFC, reports, VOFM and smart forms in

SAP ECC.

2. France Telecom May 2008 - Nov 2008

Project Description:

France Telecom is the main telecommunication company in France and one of

the largest in the world. It has nearly 174 million customers in five

continents.

France Telecom SAP Upgrade Project involved up gradation of servers SAP R/3

4.6C to ECC 6.0.

Environment: ECC 6.0, SAP R/3 4.6C, Oracle 9

Role : Team Lead

Project Responsibilities:

. Leading and managing the day to day activities of the team.

. As most of the team members were new to the SAP Upgrade project, shared

my prior experience of upgrade project to let team members know the

activities /tasks to be performed in upgrade project.

. Accountable for a team's results, and takes responsibility for the

quality of work delivered.

. Involved in SPDD, SPAU and SPAM activities, syntax checking and providing

resolutions for the newly imported objects in the ECC 6.0 server.

. Unit Testing of various Z objects. Modifying Code and applying OSS Notes

(if required).

. Ensuring that team complies with QMS requirements and programming

standards.

3. Buena Vista Home Entertainment Oct 2007- May 2008

Project Description:

Buena Vista Home Entertainment (BVHE) is a wholly owned subsidiary of The

Walt Disney Company. As part of The Walt Disney Studios, BVHE distributes

and markets products from the Company's various labels including Walt

Disney Pictures, Touchstone Pictures, Hollywood Pictures and Miramax.

BVHE DISCO (Disney Integrated Supply Chain Operations) Project is a multi-

phase, enterprise-wide business transformation and ERP implementation

project. In the project, there are 70+ consultants including onsite and

offshore team.

Environment: SAP ECC 6.0, DB6

Role : Team Lead

Project Responsibilities:

. Communication with Onsite Coordinator and Consultants at Onsite.

. Handling a team of 12 Technical Consultants at Offshore.

. Leading and managing the day to day activities of the team.

. Providing design recommendations and estimating the times for the

development.

. Responsible for assigning, scheduling and monitoring the tasks assigned

to the team members.

. Accountable for a team's results, and takes responsibility for the

quality of work delivered.

. Occasionally responsible for writing moderate to complex design programs.

. Utilize the skills and knowledge of team members to maximize team

effectiveness.

. Ensuring that team complies with QMS requirements and programming

standards.

Key components worked on:

. Developed a master print program which will print all the smart forms at

once go and only one spool would be generated.

. Implemented the automatic output determination of smart forms.

. Developed a program to update delivery with the serial number to enable

ASN process.

. Created many requirements for pricing, delivery and output determination.

4. Littelfuse Inc. Jun 2006 - Sep 2007

Project Description:

Littelfuse develops and manufactures devices that protect electronic

circuits and applications from the harm caused by over current and over

voltage events. Littelfuse have strong presence in North and South America,

Europe and Asia Pacific Region.

Littelfuse Support Project is a AMS project involving maintenance of SAP

ECC system.

Environment: SAP ECC 5.0, SAP R/3 4.6C, AS/400

Role : Team Lead

Project Responsibilities:

. Communication with Onsite Coordinator and Consultants at Onsite.

. Handling a team of 4 Technical Consultants at Offshore.

. Leading and managing the day to day activities of the team.

. Providing design recommendations and estimating the times for the

development.

. Responsible for assigning, scheduling and monitoring the tasks assigned

to the team members.

. Accountable for a team's results, and takes responsibility for the

quality of work delivered.

. Occasionally responsible for writing moderate to complex design programs

in areas like BADI, User Exits, LSMW, interfaces, reports, automation of

various business processes.

. Utilize the skills and knowledge of team members to maximize team

effectiveness.

. Ensuring that team complies with QMS requirements and programming

standards.

. Giving support to Functional Team to resolve the issues.

. Responsible for facing Internal Audits.

Key components worked on

. Implemented BADI BADI_LE_SHIPMENT to update Shipment HU's with HU's from

Delivery.

. Developed reports like BOM report, Cost Center Report and Scrap Report

etc.

. Added Code in various user exits for shipment and shipment cost document.

. Added code in user exit for Sales Order and MD04 Screen Enhancement.

. Enhanced SAP standard script for Picking List and Sales Order

confirmation.

5. John Deere May 2005 - May2006

Project Description:

Incorporated as Deere & Company in 1868, John Deere operates in more than

160 countries. It is one of the oldest industrial companies in the United

States. Commercial and Consumer Equipment Division (CCE) - creates lawn and

grounds care equipment for residential needs, golf and turf, and commercial

Operations.

John Deere CCE Project is a implementation of SAP ECC system.

Environment: R/3 4.7, Windows NT

Role : Team Lead

Project Responsibilities:

. Communication with Onsite Co-coordinator.

. Handling a team of 6 Technical Consultants at Offshore.

. Leading and managing the day to day activities of the team.

. Providing design recommendations, developing and integrating programs per

written specifications. Occasionally responsible for writing moderate to

complex design programs.

. Sets timeframes and schedules to meet customer and business needs.

. Accountable for a team's results, and takes responsibility for the

quality of work delivered.

. Utilize the skills and knowledge of team members to maximize team

effectiveness.

. Ensuring that team complies with QMS requirements and programming

standards.

Key components worked on:

. Developed a program to display Percentage of orders completed on time.

. Developed a program to display Commissions to be given to Dealers.

. Developed a program to display Dealer and List prices

6. Monsanto Aug 2004 - May 2005

Project Description:

Monsanto is a leading provider of agricultural products and solutions. They

use unparalleled innovation in plant biotechnology, genomic & breeding to

improve productivity and to reduce the costs of farming. They produce

leading seed brands & develop biotechnology traits that integrate insect

control & weed control into the seed itself. It was a SAP support project.

Environment: R/3 4.7, Windows NT

Role : Senior Consultant

Project Responsibilities:

. Ensuring that the programs are developed as per naming and coding

standards, and complying with QMS requirements.

. Delivering the quality objects by deadline set by the Lead.

. Performance tuning and Unit Testing.

. Preparing documents related to project.

Key components worked on:

. Developed a RFQ Bid Comparison report using OLE.

. Developed an interactive ALV report to block/unblock the selected

invoices.

. Developed an ALV report to list all rejected/cancelled line items by user

ID and date.

. Developed an ALV report to capture Shipping Charges for third party

orders and post in billing.

7. Al Faisaliah Group Jul 2004

Project Description:

Al Faisaliah Group (AFG) is a major diversified enterprise based in Saudi

Arabia and operating across the Middle East. Established in 1970, the Group

has grown to become one of the top 20 Saudi companies, and is also one of

the fastest-growing organizations in the country.

AFG SAP upgrade project is a SAP up gradation from version R/3 4.6C to ECC

4.7.

Environment: Upgrade from SAP R/3 4.6C to 4.7 EE, Windows NT.

Role : Consultant

Project Responsibilities:

. Using tools like SPAU, SPDD and SPAM.

. Unit Testing of various Y/Z objects. Modifying Code and applying OSS

Notes (if required).

. Working with Functional consultants to see behavior of Standard

Transactions in upgraded SAP version.

. Finding relevant OSS Notes and applying them.

. Assist functional analysts troubleshoot and resolve technical problems.

. Preparing relevant documents related to upgrade project.

8. Al Faisaliah Group Apr 2004 - Jun 2004

Project Description:

Al Faisaliah Group (AFG) is a major diversified enterprise based in Saudi

Arabia and operating across the Middle East. Established in 1970, the Group

has grown to become one of the top 20 Saudi companies, and is also one of

the fastest-growing organizations in the country.

AFG SAP Implementation project is a SAP implementation in SD, MM and PP

Modules.

Environment: SAP R/3 4.6C, Windows NT

Role : Consultant

Project Responsibilities:

. Interacting with End Users and gathering information

. Preparing Technical Specifications, development and timely delivery of

objects.

. Performance tuning, Unit and Integration Testing

. Preparing End User Documents.

Key components worked on:

. Developed an Incoming Pending Service Order Report.

. Developed a program to Automate STO creation.

. Developed a report for displaying Status of Part Orders for a given job.

. Developed a report to display Long lead-time parts (BO) more than number

of days.

8. Medsite Sep 2003 - Feb 2004

Project Description:

Medsite is a leading e-pharmaceutical marketing company, providing

educational and value-based interactions with over 50% of US physicians.

Environment: SAP R/3 4.6B, Windows NT

Role : Consultant

Project Responsibilities:

. Development of objects.

. Performance tuning.

. Writing Test Scenarios and Unit Testing.

Key components worked on:

. Developed RF Transaction for Packing.

. Developed a Vendor Rebate Report.

. Developed a report for Certificate Notification Printing.

. Developed a report providing details of Certificate mailed.

Professional Experience

. Currently working as an Advisory System Analyst with IBM from September

2007 to till date.

. Worked as a Senior Consultant with YASH Technologies Pvt.Ltd, Hyderabad

from September 2003 to September 2007.

Education

. M.B.A (Information Systems) from Devi Ahilya Vishva Vidyalaya, Indore in

year 2002.

. B.E (Mechanical Engineering) from Barkatullah University, Bhopal in year

1999.

Interests & Activities

Table Tennis, Volley Ball & Travelling.

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