Customer Service Sales
Resume:
Yessenia Blancas Ramirez
***** **** **** ****** ***#18 Hayward, CA 94541
510-***-****, ****************@*****.***
OBJECTIVE
Seeking a clerical position where I can enhance and utilize my excellent customer service and strong
communication skills.
SUMMARY OF QUALIFICATIONS
• Effective interpersonal skills and excellent verbal and written communication skills; Ability to
communicate fluently in English and Spanish; both verbal and written.
• Extremely organized and detail-oriented.
• Friendly, fast learner and a team player.
•5 years customer service experience.
• 2 years administrative/ clerical experience.
• Knowledge of MS Office programs (Outlook, Word, and Excel)
SKILLS:
Skill Name Skill Level Last Used/Experience
Customer Service Expert Currently used/10 years
Service Operations Expert Currently used/10 years
Sales Expert Currently used/10 years
Cross Training Intermediate Currently used/1 Year
Data Entry/Records Expert Currently used/10 years
Multiline Phone Use Expert Currently used/10years
MS Word, Excel and Access Expert Currently used/8 years
EXPERIENCE
Safeway Pharmacy – Redwood City, CA
Front End Administrator/Pharmacy Clerk
October 2012- Present
•Maintain high level of customer service.
• Administrative support, Deal with high volume of money, Greet incoming Customers, Handle customer
inquiries, complaints and billing questions.
• Complete necessary paper work, correspondence via email, Data entry & word processing, Process
incoming/outgoing mail and shipping and receiving of packages, Answering high volume of phone calls,
Order and maintain supplies needed and Adheres to all safety and security policies and procedure
• Maintain front desk area.
Hooper Holmes Portamedic – Hayward, CA
Paramedical Examiner
March 2012- September 2012
Reason for Leaving: Needed a full-time position.
• Administrative/Clerical duties.
• Delivered exceptional customer service to clients.
• Answered high volume of incoming/outgoing inquiries.
• Coordinated area appointments.
• Created reports and invoices.
• Performed data entry tasks.
•Performed Paramedical exams on patients such as vitals and specimen collection.
• Scheduling, greeting customers, answering phone calls, email and fax.
American Red Cross- San Jose, CA
Phlebotomist/Administration
November 2010- January 2012
Reason for Leaving: Lay Off.
Responsibilities Included: Excellent Customer service.
• Excellent clerical service.
• Scheduling, Answering phone calls, emailing, faxing.
• Performed medical health screen.
•Successfully complete Phlebotomy procedure.
• Successfully completed American Red Cross phlebotomy training/BLS certification.
Meridian Medical Group- San Jose, CA
Phlebotomist
October 2009-October 2010
Reason for Leaving: Externship
Responsibilities Included: As a phlebotomist's my first duty is to make sure that I'm drawing blood from
the right patient.
• Obtain blood samples using skin puncture or venipuncture techniques.
• Properly label the sample and to transport the sample to the laboratory in a timely fashion.
• answering the phone, word processing and document creation, filing and sorting information and record
keeping.
Neptec Optical Solutions-Fremont, CA
Receptionist/Clean room technician
November 2007- August 2009
Reason for leaving: Went back to school/ Lay Off.
Responsibilities Included: Providing excellent customer service to our clients.
• Meeting and greeting clients.
• Booking meetings.
• Keeping the reception area tidy.
• Answering and forwarding phone calls.
• Screening phone calls.
• Sorting and distributing post.
• Monitoring, controlling & operating computerized wafer, process, probe and assembly equipment for
the inspection, processing, testing, assembly or alignment of integrated circuits.
New Haven Unified School District-Union City, CA
Child Care Provider
November 2005-September 2006
Reason for Leaving: Limited growth at company.
Responsibilities Included: Child care assistance while parents participate in night school or educational
programs.
• Assist in Homework for the night.
• Read to children, taught them simple paintings, drawings, handicrafts, and songs.
• Develop culturally appropriate programs and activities.
Prime West Real Estate-Fremont, CA
Telemarketing Representative
June-2005-September 2005
Reason for Leaving: Seasonal position/Seeking more responsibility.
Responsibilities Included: Delivered prepared sales talks.
• Explained services and prices, and answer questions from customers.
• Maintained quality service by following organization standards.
• Contact customers by telephone in order to solicit sales.
Straw Hat Pizza- Hayward, CA
PM Shift Manager
January 2003-December 2004
Reason for Leaving: Looking for a new challenge.
Responsibilities Included: Maintaining Straw Hat Pizza’s high brand standards and procedures on each
shift.
•Working closely with the team to help grow the business.
• Managing and coaching team members to consistently deliver excellent Hospitality!
•Maximizing sales on every shift.
• Driving sales through local store marketing, great customer service and controlling costs in order to
deliver business profit.
Quiznos
PM Shift Manager
June 2002-September 2002
Reason for Leaving: Summer/Seasonal Position.
Responsibilities included: being in charge of the overall operations during a shift to make sure that food
handling and product preparation followed the company’s standard operating procedure.
• Also included was food safety, maintain cleanliness and perform inventory control both on the supplies
as well as the equipment owned by the store.
• In addition, I efficiently scheduled every staff’s work shift to avoid confusion and ensure that the overall
operation of the store will run smoothly.
• Trained newly hired personnel and also performed some of the basic responsibilities of on-duty
managers such cashier and preparing sandwiches.
EDUCATION
• Certified National Phlebotomist- 2010
• Graduated from the Institute of Medical Education in Oakland, CA-2010
•High School Diploma – 2007
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