Customer Service Representative

Keith Metchis

Simi Valley, CA ( 805-***-**** Home ( (805) 501-

**** **** ( *********@*****.***

EDUCATION

Master of Arts in Education

Pepperdine University, Graduate School of Education and Psychology,

Westlake Village, CA

Cumulative G.P.A. 3.85

Bachelor of Arts in English

California State University Northridge, Northridge, CA

EXPERIENCE

Rexnord

July 2011-Present

Buyer, OSP, PSI Bearings

Simi Valley, CA

. Create outside service purchase orders, and manage outside supplier base

to ensure on time delivery daily

. Negotiate better prices and lead times with vendors

. Experience using MRP software

. Setup Request for Proposals (RFP) & Non-Disclosure Agreements (NDA) with

new vendors in Navision

. Maintain visual management boards so team members can track and manage

lead times on key projects

Nexicore Services, an Avnet Company

October 2009-July 2011

Account Executive/Buyer

Simi Valley, CA

. Responsible for procurement including frequent interaction with suppliers

. Daily use in SAP to create purchase orders and various reports to check

stocks and invoice information

. Produce spreadsheets in Microsoft Excel to analyze and delegate

appropriate work load levels for self and team

1 The St. John Companies/Precision Dynamics Corporation

February 2009-October 2009

Field Service Representative & Quote Specialist (Contract)

Valencia,

CA

. Traveled to hospitals throughout the U.S. to collect product samples and

related information

. Certified Health Care Professional

. Interacted with customers to obtain hospital samples and demonstrate use

of merchandise as needed

. Contracted to support product sampling initiatives

REM Eyewear

March 2008 - January 2009

Manager of Domestic Key Accounts (Company Staff Reduction)

Sun

Valley, CA

. Managed the setup, communication, and maintenance of fifty domestic and

Canadian corporate retailer accounts for our highest-producing sales

representative

. Handled order entry and invoicing (manual and EDI) and oversaw logistics

to ensure timely fulfillment of orders

. Supervised a three-person fulfillment team

Prudential Financial

June 2006-March 2008

Customer Service Representative

Agoura Hills, CA

. Provided phone support and maintenance to retired teamsters' pension

plans

. Assisted seventy to eighty retirees per day, on average

. Processed between ten and fifteen claims per day

PROFESSIONAL DEVELOPMENT

Purchasing Certificate Program - Currently Enrolled

California State University, Dominguez Hills

Completed courses include

Basics of Supply Chain Management Public Sector Procurement

Cost Analysis & Negotiation Advanced Purchasing Concepts

ADDITIONAL SKILLS

. Proficient with Microsoft Word, Excel, Outlook, and PowerPoint, SAP, and

Microsoft Navision

. Familiar with Electronic Data Interchange (EDI) and Customer Relationship

Management (CRM)

. Team player who is accustomed to working in a fast paced environment

Contact this candidate