Customer Service Sql Server

SAMY BOULOS

**** *** ****** #***

Montreal, QC, H3H 1P1

Phone: 514-***-****

Email: ***.******@*******.***

Professional strengths

- 7 years of Software Development experience.

- Strong communication and interpersonal skills, experience working in

geographically distributed teams.

- Experience with software engineering best practices (unit testing, code

reviews, design documentation..etc).

- Experience in OO Analysis and Design Patterns.

- Experience in Relational Databases design and development.

- Solid debugging and troubleshooting skills.

- Extensive training in Software Quality Assurance and testing.

- Strong knowledge of Windows operating systems and technologies.

Programming languages and technologies

- C/C++, C#, Windows Forms, Windows API, exposure to MFC.

- Core Java, SWING, Netbeans, Eclipse, Junit.

- Servlets, HTML, CSS, JavaScript, XML, DOM, JAXB.

- Database design, Microsoft SQL Server, MySQL, MS Access and VBA.

- CVS, Subversion, Clear Case and Clear Quest.

- UML, Rational Rose and Microsoft Visio.

- CORBA and RMI.

- Agile/Scrum.

Education

1996 B.Sc. Electrical and Computer Engineering, Ain Shams University,

Cairo.

2014 Diploma in Visual Studio.Net Enterprise Solutions Development (In

progress).

Certificates:

-MCP: Windows XP Professional.

-MCP: Windows Server2003.

Career History

Sept 2012-Current: Concordia University, Montreal- Graduate Student.

May 2010 - Sept 2012: Nuance Communications - Software Engineer.

Worked in the health-care division of Nuance, developing a medical

transcription solution which employs computer voice recognition to speed up

the transcription process and reduce the cost. My position involved

programming the web server (Servlets) and also the front end application

(Java SWING). My role involved maintaining pre-existing code, fixing bugs

and implementing new features.

Technologies used: Java, Servlets, SQL Server 2005, XML, DOM, Subversion,

UML.

Dec 2006 - May 2010: TekSystems - Software developer.

As a consultant in ADESA, the second largest car auction company in North

America, my role was to program AutoVIN car inspections. The inspections

run on hand held devices and are sent wirelessly, in XML format, to an

Oracle database in AutoVIN's site in Atlanta. The inspections are very

detailed including all visible car parts, as well as several ways to

estimate the damages costs. They also store sophisticated business rules,

pricing policies which vary according to each Auto Maker.

The inspection data is then queried from ADESA's Auction Management System

(AMS) and other external applications and websites. Part of the process is

to write SQL scripts to map codes between these systems.

Technologies used: SQL Server 2000, XML, Microsoft Access, Clear Case,

Clear Quest.

Nov 2004- Dec 2006: Electrovaya Mississauga, Ontario. Programmer/Technician

I had a commission to improve the performance of the returns department, I

developed a database application to replace the pencil and paper system

that was in place, thus offering customer service and management instant

access to technical reports and allowing the Engineering department to do

failure analysis to spot frequent points of failure. Mission was

accomplished and customer loyalty was improved

Technologies used: MS Access.

2003-2004 Best Buy Canada: Computer Technician.

Technologies used: Microsoft Windows, Norton Antivirus, Spy Sweeper.

1998- 2002 Gargour Technologies www.gargour.com, Cairo.

Software Developer

- Developed in partnership with Symbol, The Egyptian Blood Bank System

"VACSERA". The project was reviewed by most IT magazines in the Middle East

and was considered a major lead in this region for Symbol in health care

industry. http://www.symbol.com/news/pressreleases/pr_health_vacsera.html

- Developed the Route Management system for Philip Morris used to

distribute Marlboro cigarettes in Kingdom of Saudi Arabia. It was a major

deal on which two giants (Telxon and Symbol) competed. Our software

promoted Telxon to win the deal.

- Developed a barcode Asset Tracking system for The Canadian Embassy in

Cairo (Microsoft Access VBA). The manuals were reviewed and approved in

Ottawa and the system was recommended for installation in the Canadian

Embassies in C te d'Ivoire and in Romania.

Technologies used: Microsoft Access, Microsoft SQL Server, Visual Basic,

C/C++.

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