Manager Customer Service

Vivian E. Kaiser

**** *** ******** ******, ***** Las Vegas, NV 89031

702-***-**** *************@*******.***

Hardworking, dedicated professional with over 25 years experience

focused in Accounting and Office Administration who possesses strong

skills with Microsoft Office Programs (Excel, Word, Outlook); above

average knowledge with Quick Books (most recently 2013 Premier

version) and the ability to learn new skills quickly and adapt in a

fast paced environment whether alone or as a team member.

Professional Experience:

The Upper Deck Company, Las Vegas, NV April, 2005 - May, 2013

Executive Assistant/Office Manager

Worked directly for the CEO in regards to call screening; personal,

inter-office and corporate communication; heavy calendar/scheduling

management; coordination and preparation for meetings; travel

arrangements (both domestic and international); processing and

monitoring of personal expenses as well as frequent interaction with

other Senior Level Managers. This position required an extreme amount

of confidentiality, loyalty and discretion. Also responsible for

general office administration including preparation of legal

documentation used to maintain multiple entity record books and

corporate filings as well as holding various officer positions within

diverse company types; processing financial transactions (AP, AR, and

General Ledger) for multiple companies using Quick Books; preparation

and distribution of monthly and quarterly financial statements or as

requested; production and review of weekly cash position reporting; ad-

hoc financial reports; monthly processing of AP and GL account

(including intercompany) and bank reconciliations as timely required.

Responsible for the management of investment/vacation properties owned

by the CEO or other related entities.

QTSC - Quality Escrow Services, Ltd., Las Vegas, NV October, 2003 -

April, 2005

Accounting/HR Manager

Processed and reconciled Escrow Trust Account transactions and

balancing of escrow files. Processed company AP, AR including Payroll

transactions for 10-15 employees. Created and implemented policies and

procedures for processing transactions in the Trust Accounting

systems. HR duties included the generation, and implementation of

company policies and procedures; recruiting, and maintaining personnel

files.

Custom Benefit Consultants, Inc., Las Vegas, NV September, 2000 -

October, 2003

Business Account and Client Services Manager

Processed and audited AR transactions; processed company and personal

AP, month end bank reconciliations, and journal entries; assisted in

the preparation of Budgets and other general office management

functions as needed. Monthly generation, audit and distribution of

billing, claim and financial reports for Large Group (over 500

employees) book of business. Preparation and development of

proposal/renewal presentations, enrollment and termination processing,

resolution of claims and customer service issues as required.

GABCO Enterprises, Inc., Bensenville, IL

August, 1997 - August, 2000

Office Manager

Responsible for daily operations for this small lighting distributor

including processing of AP and AR including collections; weekly

Payroll; daily order processing and fulfillment; sales and invoicing;

purchasing and inventory maintenance; monthly audit/reconciliation

reports on large vendor inventory.

Rand McNally and Company, Skokie, IL January, 1993 - August,

1997

Sales Analyst (DSD and Mass Market); Junior Accountant

Education: Associates Degree in Applied Science in Accounting; Harper

College, Palatine, Illinois

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