Customer Service Sales
Resume:
Joseph Martinez
Salisbury, NC 28147
Cell: 336-***-****
E-Mail: ************@*****.***
Professional Summary
Sales Manager driven to apply a strong work ethic and motivational skills to achieve sales goals, as well
as employee and customer satisfaction.
Skills
Consistently meets sales goals
Staff training and development
Accomplished manager
Self-motivated
Empowers high-performing sales teams
Excellent customer service skills
Active listening skills
Computer literate
Work History
September 2007 to September 2013
Windstream Communications Lexington, NC
Retail Store Manager
Increased profits through effective sales training and coaching.
Consistently ranked as the top performing retail store.
Scheduled and led weekly store meetings for all employees.
Trained staff on appropriately handling difficult and complicated sales.
Assigned employees to specific duties to best meet the needs of the store.
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Planned budgets and authorized payments and merchandise returns.
Built relationships with customers and the community to establish long-term business growth.
Promptly resolved all customer requests, questions and complaints.
June 2007 to November 2007
Best Buy Gainesville, GA
Customer Service and Sales Rep
Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Contributed to team success by exceeding team sales goals.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and
security practices.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
February 2005 to June 2007
JP Morgan Chase Lake Mary, FL
Account Supervisor
Assumed ownership over team productivity and managed work flow to meet or exceed quality service
goals.
Facilitated inter-departmental communication to effectively provide customer support.
Met all customer call guidelines including service levels, handle time and productivity.
Trained staff on operating procedures and company services.
Provided accurate, specific and timely performance feedback for CSRs.
Developed client relationships and earned a reputation for exceeding service standard goals.
August 2002 to June 2005
Sears Sanford, FL
Customer Service and Sales Rep
Greeted customers in a timely fashion, while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Responded to all customer inquiries thoroughly and professionally.
Placed special merchandise orders for customers.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Trained and served as a peer coach for new sales associates.
Education
Current Student
American Public University, Online Learning
Degree seeking:Bachelor of Science
Major:Business Management
Graduated 2002
St Benedict's Prep, Newark, NJ
High School Diploma
Accomplishments
Exceeded monthly store sales goals 20 months in a row.
Named "Top Retail Manager" in 2012.
Contact this candidate