Michael Biron 661-***-****

ab9y3f@r.postjobfree.com

Bakersfield, CA

Seeking A Career in Information Technology with team emphasis, growth

and Management opportunities, and a focus on Customer

Service and safety.

Professional Pacific Pulmonary Services

Experience 6/11 to 7/13

Bakersfield, CA

Service Desk Technician:

Provided all aspects of IT support and Systems Administration for

over 300 users locally at 4 separate locations as well as

remote support and Server administration for company

Intranet infrastructure and users. Approximate user count

companywide is around 1700. Used ITIL processes, and

Service Now Incident system, to document and track all

Incidents and Requests. Volunteered for many special

projects including: SCCM 2012 build and deployment,

Desktop OS imaging using Ghost and SCCM, large desktop and

dual monitor deployments. Service Desk is responsible for

levels 1-3 of support in conjunction with Server and

Network Engineers. Utilize Active Directory for new user

accounts, Group Policies, OU management and overall

Administration of companies AD infrastructure. Maintained

large Server rooms and worked with vendors to maintain

large UPS systems and Generators. Assisted Network

Engineering teams to deploy MPLS modifications and upgrades

as needed including: rack equipment, routers, Core switches

and VPN failover. I performed Server upgrades and

maintenance as per request of Server Engineering teams.

US Computer

5/08 to 4/11

Bakersfield, CA

Desktop Support - Chevron Alliance Partner:

Performed Desktop support daily for Chevron SJVBU (San Joaquin Valley

Business Unit), with the spirit and enthusiasm of "The

Chevron Way". This includes focus on Safety, Teamwork,

accountability, doing things the right way every time,

diversity and the Chevron tenants of operation. Safely

support and assist several hundred customers (approx. 600+)

on a daily basis in a multiple OS environment. Proficient

with Remedy ITIL process Incident management system. I

volunteered and completed special projects as available

including roll out of new Vista OS and equipment

refreshment for entire facility. I assisted whenever

possible the development of Chevron SOP's and Processes to

lower costs and improve efficiency while retaining 100%

safe work environment and remain up to date on all Chevron

safety matrix. Worked directly with departments to

establish diverse relationships and to train employees to

always protect Chevron data while completing their tasks. I

have received multiple awards and recognitions for my

efforts (i.e. Team building, Information Protection,

Customer service). These recognitions are available upon

request.

Business Technology Solutions 10/99 to 5/08

Bakersfield, CA

Systems Administrator/Owner Operator Sole Proprietorship:

Provided IT support for large and small companies. Implemented

hardware/software upgrades and changes including NT, W2K,

W95/98 and Novell. Complete installation of all network and

client related components including cabling, switches,

servers, routers, printers, racks, cabinets, minor

electrical, audio, video, presentation systems, DVR

security systems and workstations. Work directly with end

users either over the phone or in person to correct

computer/software related problems or questions. Direct

supervision and coordination with large corporate IT

departments to implement WAN restructure including MPLS,

and complete AD upgrade with emphasis on Security Groups

and upgrade of workstations and server rooms to comply with

The Sarbanes-Oxley Act of 2002. Supported over 150 users on

a daily basis, as well as multiple office locations and WAN

infrastructure. Responsible for daily support on BTS owned

Email hosting, including Domain management and setup for

new customers.

continued

Ticor Title of California (FNF Group) 11/06 to 11/07

Bakersfield, CA

Systems Administrator:

Corporate System Administrator for 150 users, at 4 locations.

Maintained LAN/WAN infrastructure, participated in

Corporate Group meetings, planned implemented daily changes

to workstations. Added hardware as needed including:

Printers, Fax machines, presentation devices, Electronic

document centers, cabling CAT5e, and provided 1-3 level of

support for ticket generation system. Worked independently

and with Corporate support levels. Participated in large

workstation upgrades, including: hardware, software

migrations, ADMT, Active Directory Security Group build

out, Group policy's, MS Exchange coordination, Ghost

rollout over LAN, moves and changes for WAN upgrade, setup

server rooms and infrastructure (complying with all

corporate and Federal SOX regulations and standards) at new

locations to meet deadlines for users. Maintained data

backup system and completed daily check of all servers and

devices.

Dorricott Racing 3/01 to 2/02

Bakersfield, CA

Data Acquisition Specialist:

Auto racing team in the "C.A.R.T." Championship series.

Started as 2nd Mechanic to obtain "Race" experience,

familiarity with procedures and race car. Switched between

Mechanic and Tire person depending on need. Applied

mechanical experience to support and repair race car as

needed including complete teardown and rebuild of any

component. Assisted with dynamometer testing of engines and

general repair of equipment. Later, was

transferred\promoted into Data Acquisition Specialist role,

Responsibilities including setting up racing cars for data

logging systems, wiring complete chassis for various

sensors, fabricating any part not available or deemed unfit

for race applications. In charge of multiple server Active

Directory environment including wireless LAN infrastructure

and multi internet satellite dishes and operations with

strong emphasis on uptime to be competitive. Performed tech

support for entire race team and data acquisition duties in

and out of the country. The Team won multiple

Championships, including the 2001 "Indy Light" Championship

of which I was a part of.

Education Electronic Industries Association (MECP)

"Mobile Electronics Certified Professional": Obtained certification

for mobile electronics, proper shop safety, and basic

electronics.

San Jose City College

Studies included: Small business management, Public speaking,

Marketing and general course requirements.

Special *FCC License (Radio/telephone technician/operator license).

*San Jose Vocational Studies

Main studies included:

Vehicle Brakes and Alignment courses. Was top of class and was chosen

to introduce first all wireless, all computer controlled,

Bear alignment system to school via the course teacher and

vendor. Instructed course teacher privately how to operate

and become efficient with new system.

*Computer Services (all respects of IT from hardware to software).

*Mechanical aptitude (mechanic background and hobbyist)

References I have multiple awards and references that were acquired during

employment of various companies. This documentation can be

made available upon request any time.

Contact this candidate