Michael Biron 661-***-****
****@*************.***
Bakersfield, CA
Seeking A Career in Information Technology with team emphasis, growth
and Management opportunities, and a focus on Customer
Service and safety.
Professional Pacific Pulmonary Services
Experience 6/11 to 7/13
Bakersfield, CA
Service Desk Technician:
Provided all aspects of IT support and Systems Administration for
over 300 users locally at 4 separate locations as well as
remote support and Server administration for company
Intranet infrastructure and users. Approximate user count
companywide is around 1700. Used ITIL processes, and
Service Now Incident system, to document and track all
Incidents and Requests. Volunteered for many special
projects including: SCCM 2012 build and deployment,
Desktop OS imaging using Ghost and SCCM, large desktop and
dual monitor deployments. Service Desk is responsible for
levels 1-3 of support in conjunction with Server and
Network Engineers. Utilize Active Directory for new user
accounts, Group Policies, OU management and overall
Administration of companies AD infrastructure. Maintained
large Server rooms and worked with vendors to maintain
large UPS systems and Generators. Assisted Network
Engineering teams to deploy MPLS modifications and upgrades
as needed including: rack equipment, routers, Core switches
and VPN failover. I performed Server upgrades and
maintenance as per request of Server Engineering teams.
US Computer
5/08 to 4/11
Bakersfield, CA
Desktop Support - Chevron Alliance Partner:
Performed Desktop support daily for Chevron SJVBU (San Joaquin Valley
Business Unit), with the spirit and enthusiasm of "The
Chevron Way". This includes focus on Safety, Teamwork,
accountability, doing things the right way every time,
diversity and the Chevron tenants of operation. Safely
support and assist several hundred customers (approx. 600+)
on a daily basis in a multiple OS environment. Proficient
with Remedy ITIL process Incident management system. I
volunteered and completed special projects as available
including roll out of new Vista OS and equipment
refreshment for entire facility. I assisted whenever
possible the development of Chevron SOP's and Processes to
lower costs and improve efficiency while retaining 100%
safe work environment and remain up to date on all Chevron
safety matrix. Worked directly with departments to
establish diverse relationships and to train employees to
always protect Chevron data while completing their tasks. I
have received multiple awards and recognitions for my
efforts (i.e. Team building, Information Protection,
Customer service). These recognitions are available upon
request.
Business Technology Solutions 10/99 to 5/08
Bakersfield, CA
Systems Administrator/Owner Operator Sole Proprietorship:
Provided IT support for large and small companies. Implemented
hardware/software upgrades and changes including NT, W2K,
W95/98 and Novell. Complete installation of all network and
client related components including cabling, switches,
servers, routers, printers, racks, cabinets, minor
electrical, audio, video, presentation systems, DVR
security systems and workstations. Work directly with end
users either over the phone or in person to correct
computer/software related problems or questions. Direct
supervision and coordination with large corporate IT
departments to implement WAN restructure including MPLS,
and complete AD upgrade with emphasis on Security Groups
and upgrade of workstations and server rooms to comply with
The Sarbanes-Oxley Act of 2002. Supported over 150 users on
a daily basis, as well as multiple office locations and WAN
infrastructure. Responsible for daily support on BTS owned
Email hosting, including Domain management and setup for
new customers.
continued
Ticor Title of California (FNF Group) 11/06 to 11/07
Bakersfield, CA
Systems Administrator:
Corporate System Administrator for 150 users, at 4 locations.
Maintained LAN/WAN infrastructure, participated in
Corporate Group meetings, planned implemented daily changes
to workstations. Added hardware as needed including:
Printers, Fax machines, presentation devices, Electronic
document centers, cabling CAT5e, and provided 1-3 level of
support for ticket generation system. Worked independently
and with Corporate support levels. Participated in large
workstation upgrades, including: hardware, software
migrations, ADMT, Active Directory Security Group build
out, Group policy's, MS Exchange coordination, Ghost
rollout over LAN, moves and changes for WAN upgrade, setup
server rooms and infrastructure (complying with all
corporate and Federal SOX regulations and standards) at new
locations to meet deadlines for users. Maintained data
backup system and completed daily check of all servers and
devices.
Dorricott Racing 3/01 to 2/02
Bakersfield, CA
Data Acquisition Specialist:
Auto racing team in the "C.A.R.T." Championship series.
Started as 2nd Mechanic to obtain "Race" experience,
familiarity with procedures and race car. Switched between
Mechanic and Tire person depending on need. Applied
mechanical experience to support and repair race car as
needed including complete teardown and rebuild of any
component. Assisted with dynamometer testing of engines and
general repair of equipment. Later, was
transferred\promoted into Data Acquisition Specialist role,
Responsibilities including setting up racing cars for data
logging systems, wiring complete chassis for various
sensors, fabricating any part not available or deemed unfit
for race applications. In charge of multiple server Active
Directory environment including wireless LAN infrastructure
and multi internet satellite dishes and operations with
strong emphasis on uptime to be competitive. Performed tech
support for entire race team and data acquisition duties in
and out of the country. The Team won multiple
Championships, including the 2001 "Indy Light" Championship
of which I was a part of.
Education Electronic Industries Association (MECP)
"Mobile Electronics Certified Professional": Obtained certification
for mobile electronics, proper shop safety, and basic
electronics.
San Jose City College
Studies included: Small business management, Public speaking,
Marketing and general course requirements.
Special *FCC License (Radio/telephone technician/operator license).
*San Jose Vocational Studies
Main studies included:
Vehicle Brakes and Alignment courses. Was top of class and was chosen
to introduce first all wireless, all computer controlled,
Bear alignment system to school via the course teacher and
vendor. Instructed course teacher privately how to operate
and become efficient with new system.
*Computer Services (all respects of IT from hardware to software).
*Mechanical aptitude (mechanic background and hobbyist)
References I have multiple awards and references that were acquired during
employment of various companies. This documentation can be
made available upon request any time.