Director High School
Resume:
M ARY STRAIT
L AS VEGAS, NV 89144
OBJECTIVE
To have a rewarding and stimulating yet successful career with a professional
company.
PROFILE
Motivated, self-reliant, personable, professional, t rust worthy. Over 13 years of
experience of working with the public, and over 9 years of working within the
hospitality industry.
SKIL LS
• General office skills
• Computer skills Microsoft Word, Excel Outlook, Go Concierge, L MS, have
worked on most all Hotel software from front desk to Concierge systems.
• Spread sheets
• Typing speed of 50 wpm
• Professional Appearance
• Attending staff meeting and taking notes
• Phone etiquette
• Front Office Operations
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E DUCATION
Graduated from North Sanpete High School in 1985
M t. Pleasant, U tah 84647
U tah Technical College – Orem U tah completed 1 semesters
WORK
E XPERIENCE
Time Gap from October 2012 – current
Went to Singapore for two months to be with my husband and help him back his
house to come back to the states. Had shoulder surgery in March and have been
actively looking for a great career opportunity.
October 2011-October 2012: The Venetian/Palazzo Hotel
Job Title: Concierge
Job Description
Working as a hotel concierge, our major goal was to focus on and ensure that the
needs and requests of hotel guests are met, and that each guest has a memorable
s tay.
As a hotel concierge, and to be an exceptional concierge, I would pride myself on
having in-depth knowledge of the hotel’s amenities that could be offered to the
guests along with the amenities offered at other hotels located near the property. As
a concierge, I was passionate about providing each guest that I would have
i nteraction with, so that they would have the best possible stay at our hotel. Each
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day the guests would approach the concierge desk with questions, seeking
suggestions, and needing help with problems they might have. Often as concierge, I
would make reservations for restaurants, spas, shows and special events. Requests
f rom guests can range from arranging t ransportation or providing directions, are
assisting with their mar riage proposal. The concierge must make an effort to
develop relationships with local business owners and VIPs in order to facilitate the
f ulfillment of her guests' requests. The concierge position is often demanding and
fast-paced, requiring excellent time management and problem-solving skills.
• Worked on 5 different concierge/hotel software programs
• Answering phones
• Coping
• Fax
February, 2010-June 2011: North Sanpete School District
Job Title: Substitute Teacher
Job Description
Conduct the classroom in the teacher’s absence. I worked one on one with the
Special Ed Children, t raining on the computer and visual aid. Had to be able to
control and maintain proper classroom etiquette with school age children. Worked
w ith kids from the age 5 – 1
July 2008 – Jan 2010: Time Gap
We moved to Singapore where my husband was t ransferred with his employer.
Jan, 2001 – June 2008: Time Gap
Stay at home mom. My kids were li t t le at this time and my husband’s position with
h is career required long days and I wanted to be there for my kids instead of having
t hem in day care all the t ime.
March, 1998 – July, 1999: Mandalay Bay Hotel and Casino
Job Title: Concierge
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Part of the opening Team for this 5 Star resort/casino as concierge .Working as a
hotel concierge, our major goal was to focus on and ensure that the needs and
requests of hotel guests are met, and that each guest has a memorable stay.
On a daily basis as a hotel concierge, I would in teract with guests from varied
backgrounds and walks of life. As hotel concierge, my position requires a passion for
and an understanding of an in-depth knowledge of the hotel's local area is essential.
E ach day the guests would approach the concierge desk with questions, seeking
suggestions, and demanding problem resolutions. Often as concierge, I would make
reservations for restaurants, spas, shows and special events. Requests from guests
can range from arranging t ransportation or providing directions to even the most
outlandish seemingly impossible outing. The concierge must make an effort to
develop relationships with local business owners and VIPs in order to facilitate the
f ulfillment of her guests' requests.
T he concierge position is often demanding and fast-paced, requiring excellent t ime
management and problem-solving skills.
• Worked on 3 different hotel software programs
• Answering phones
• Fax
• Coping
April, 1995 – January, 1997: The Embassy Suite’s Scottsdale, AZ
Job Title: Secretary to the Director of Catering
Job Description
Attended all weekly staff meetings and took notes to distribute to all the catering
managers.
Typed all Banquet Operation Forms
Answered all incoming phone calls to the Catering Department
Assisted the Director in keeping t rack of all booked meetings and keeping the event
calendar updated with incoming groups.
Assisted the Director with logging in all catering managers hours for payroll
Assisted the Director and met with clients for potential weddings and meetings.
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• Typed BEO’s
• Spread sheets
• Forecast and budgets
• Phones
• Meeting with clients
November, 1993 – February, 1995: J. Arthur Calvert C.P.A. Fi rm, Phoenix, AZ
Job Title: Receptionist/Secretary
Job Description:
Was the fi rst point of contact with our clients. I greeted them, then got their
personal files out and assisted them to their contact accountant. Typed all client
b ills, and personal letters. Did all the filing for the office, answered the phones,
a ttended meetings, took notes and typed up daily reports. In charge of keeping
t he office clean and organized, and did the ordering of all office supplies.
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