Customer Service Management

ANTHONY E. SELLERS

*** **** ***** ******, **** *c, Bronx, N.Y. Phone: 347-***-**** Email:

*******.********@*****.***

PROFILE

Analytical and tenacious self-starter dedicated to exceptional client care.

KEY COMPETENCIES

. Able to establish positive rapports and nurture relationships

. Notable interpersonal skills; capacity to relate to all levels of

management, staff and clientele

. Strong proactive abilities in coordinating, planning, organizational

decision-making, and team building

. Solid project management skills with effective combination of assuming

multiple responsibilities and innovation

PROFESSIONAL EXPERIENCE

Department of Homeland Security - F.E.M.A, Forrest Hills, NY

(Jan 2013 - April 2013)

Community Relations Specialist - (Contract)

. Organized informative events and managed positive contact with displaced

residents and businesses

. Used pertinent data and facts to identify and solve a wide range of

problems

. Prepared Community Relations field reports to include actionable

information

. Routinely disseminated referral sources to educate on our services and

increase public relations profile

. Identified, monitored, and reported potential issues that merited special

attention

. Investigated non-standard requests and problems, with assistance from

upper management

Harrison and Shriftman, New York, NY

(Nov 2011 - April 2012)

Marketing Consultant

. Collaborated with the team to advise on proposals as well as other

marketing materials targeting specific clients

. Ideated potential partnership opportunities to increase brand relevance

and buzz in local markets. Assisted in formulating a strategic plan to

help launch Practice Brokerage products and services

. Researched Practice Brokerage behavior and preferences to meet their

needs and created favorable strategic results

The Clemens Group, New York, NY

(2003 - 2011)

Sales Coordinator

. Provided frontline customer service and sales support in an environment

with a high level of customer expectation

. Liaised with all levels of management, assessed needs, responded to

requests for information

. Supported the communication and registration of new clients

. Contributed to the company's promotional activity via website

updates/maintenance, and media contributions

. Captured information on new leads/deals, presented this information for

further follow-up

. Supported marketing process by conducting extensive industry research and

analyses

. Served as office manager as necessary; Generated reports, payroll, and

made managerial decisions as needed.

. Worked closely with management to communicate feedback, brainstorm, and

develop improvents

. Organized seminars and presentations, assisted in the preparation of

pitch materials and internal documents

. Prepared due diligence request lists and tracked information received

. Occasional heavy lifting of items up to 50 pounds and other physically

demanding tasks

. Performed an extensive array of administrative duties as needed, assigned

or unassigned

EDUCATION

Borough of Manhattan Community College, New York, NY

Business Management - Candidate for Associate of Applied Science Degree 27

credits earned

DHS - Federal Emergency Management Agency

Customer Relations and Data Management Courses

ADMINISTRATIVE SKILLS

Proficient in MS Office Suite (Excel, Word, Outlook, PowerPoint); Act CRM

Software; Salesforce; and Internet Research

Contact this candidate