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Cert No.*******

Vikranth

Salesforce.com Developer

Professional Summary

. 5 +years of experience in Salesforce.com CRM Platform.

. Experience in Administration, Configuration, Implementation, and Support

of Salesforce CRM based on Apex Language and leveraging Force.com

Platform.

. Experience in realizing the business requirements to design on

salesforce.com platform by designing the required entities like custom

objects, creating the relationships/ junction objects like Master-Child,

Lookups, Entity relationship data model, Pages, Classes and Interfaces.

. Experience in working on Eclipse IDE with Force.com plug-in, command line

interface.

. Proficient in performing detailed analysis of business and gathering

technical requirements.

. Developed Apex classes using other platform based technologies like

Visualforce, Force.com IDE.

. Experienced in use of Standard and Custom controllers of Visualforce in

development of custom Salesforce pages as required by business

requirements.

. Proficient knowledge of Governor limits. Experienced in optimization of

existing code in according to the governor limits.

. Used a number of third party tools in Salesforce.com AppExchange.

. Experience in creating various Reports (summary reports, matrix reports,

pie charts, dashboards and graphics) and Report Folders

. Proficient in Data Migration from Traditional Applications to

Salesforce.com using Data Loader Utility. Experienced in working with

integration tools like Informatica and Cast Iron.

. Experience in scripting languages like HTML, DHTML, XML, Java Script and

software applications like, Dream weaver, Microsoft Word, Excel,

PowerPoint, SharePoint.

. Knowledge in developing web-based applications using Java, PHP, XML,

CSS,HTML, DHTML, XHTML, JavaScript and AJAX Technology

. Proficient in developing and implementing Web service integration

. Participated in all stages of Software Development Life Cycle (SDFC)

i.e., System Analysis, Design, Development and Testing. Expertise with

Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling

Language (UML) architecture.

. Experience in J2EE architecture, design patterns, objects modeling using

various J2EE technologies and frameworks.

. Developed applications by using JSP, JSTL, HTML, Java Scripts, and Ajax.

. Experience in designing, developing and deploying J2EE applications on

Apache Tomcat, JBoss etc.

. Worked with SOQL, SOSL, VisualForce, Apex, Force.com Web Services API.

. Experience in Database Design, writing stored procedures, functions,

triggers, DDL, DML SQL queries. Experience in writing SQL and PL/SQL

programming with DB2, Oracle and MS-SQL, MySQL Server.

. Solutions-oriented professional with proven success designing,

implementing and integrating cost-effective, high-performance solutions

to meet challenging business needs.

. Ability to adapt quickly to challenges and changing environment.

. Involved in the requirement gathering between two business groups.

. Expert in preparing functional and technical design documents.

SFDC Technologies Standard objects, Workflow & Approvals, Apex

Classes/Controllers, Apex Triggers, Visualforce Pages, Data

Loader, Reports, SOQL,SOSL,Dashboards, Force.com IDE, and

Eclipse.

Web Technologies Web Services, HTML, DHTML, XML, AJAX, Java script.

Languages Java J2SE, C, C++, APEX, SQL

RDBMS Oracle, SQL Server

Tools & Technologies Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer,

Force.com Data Loader, Cast Iron Systems, Force.com Excel

Connector, Force.com Platform(Sandbox and Production).

Operating systems Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX.

Technical Skills

Professional Experience

Client: Herbalife International,Torrance, CA

May'12 - Present

Role: Sr. Salesforce.com Admin /Developer

Herbalife is a global nutrition company that has helped people pursue

healthy, active life since 1980. The company's nutrition, weight management

and personal care products are available exclusively through dedicated

independent distributors in more than 80 countries.

. Preparation of design documents of various silhouette application based

on gathered requirement.

. Involved in coding for modules for all the Sub-Application of the CRM

application which involves extending existing SFDC standard components

using Apex, Visual Force and other utilities.

. Worked on various salesforce.com standard objects like Campaigns, Leads,

Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.

. Implemented Web-to-lead to track and solve leads from the website.

. Created different Workflow rules and Approvals for various campaign

processes.

. Designed, and developed the Custom objects, Validation rules, Page

layouts, Custom tabs, Components, Visualforce Pages to suit to the needs

of the application.

. Designed, developed and deployed Apex Classes, Controller Classes and

Apex Triggers, packages for various functional needs in the application.

. Integrated Salesforce CRM and the legacy system using Cast Iron

Integration Systems

. Integrated with PeopleSoft FT at the back end with Salesforce as User

Interface and it is a bi-directional integration using Informatica on

demand.

. Performed detailed analysis of business and technical requirements and

developed the Apex classes using other Platform based technologies like

Visualforce, Force.com IDE.

. Extensively worked in real-time Web service integration of Salesforce

with J2EE web applications.

. Developed and configured various Reports for different user profiles

based on the need in the organization.

. Worked extensively in customization of Service Cloud Console by

embedding Visualforce pages in custom console components, highlight panel

and interaction log

. Used SOQL & SOSL with consideration to Governor Limits for data

manipulation needs of the application using platform database objects.

. Resolved major issues in previously exisiting integrations betweeen SAP

and Salesforce in the Cast Iron environment.

. Created orchestrations for bi-directional integration of Salesforce and

SAP using Cast Iron tool.

. Created email templates and inbound emails using Visual force for the

clients and customers.

. Maintained data cleanliness and accuracy by adding custom validation

rules, custom formulas, reports and dashboards.

. Extensively involved in Unit Testing using Test Methods using Force.Com

utilities.

. Participated in the training sessions provided by the Salesforce team and

support end users

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing

Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs,

Email Service, Cast Iron, Service Cloud, HTML, JavaScript, CSS, Security

Controls.

Client: Clearwire Technologies Inc, Herndon,VA

Sep'10 - Apr'12

Role: Sr Salesforce.com Admin /Developer

Clearwire is one of the fastest growing companies in the wireless industry

and today serves 11 million 4G customers.The Clearwire 4G mobile broadband

network now covers more than 130 million people in the U.S. including 35 of

the top 40 U.S. markets.

. Involved in Salesforce.com Application Setup activities and customized

the applications to match the functional needs of the organization.

. Performed the role of Salesforce.com Developer in the organization.

. Interacted with various business team members to gather and documented

the requirements. Implemented the requirements on Salesforce.com platform

and Force.com IDE Plug-in using Eclipse.

. Closely worked with SalesForce.com teammates while implementing the

solutions for the requirements.

. Developed several Triggers, Apex classes and Visual force pages as part

of the application development.

. Worked on various salesforce.com standard objects like Accounts,

Contacts, Leads, Campaigns, Reports and Opportunities.

. Customized the Dashboards to track usage for productivity and performance

of business centers and their sales teams.

. Designed, Implemented and deployed the Custom objects, Page layouts,

Custom tabs, Components to suit to the needs of the application.

. Created Custom Objects and defined lookup and master-detail relationships

on the objects and created junction objects to establish many-to-many

relationship among objects.

. Created various profiles and configured the permissions based on the

organizational hierarchy requirements

. Customized tabs for different business users groups and business

centers.

. Created the workflows for automated lead routing, lead escalation, alerts

and custom coaching plans.

. Experienced in the use of Data Loader and scheduling timely data backup

operations using Apex scheduler.

. Implemented escalation rules, automatic case generation and their

escalation to call center representative, and generated email alerts for

quick issue resolution.

. Used Salesforce Chatter to provide real time notifications of changes in

accounts, leads and opportunities to help sales and service teams to be

more efficient.

. Extensively worked in real-time Web service integration of Salesforce

with J2EE web applications.

. Worked with SOQL & SOSL queries with Governor Limitations to store and

download the data from Salesforce.com platform database

. Performed the role of support engineer for the internal users and helped

them in getting used to the application, generated reports and saved them

for further access to the users.

. Integrated Salesforce CRM and the legacy system using Cast Iron

Integration Systems.

. Customized the entire Salesforce.com applications to incorporate the

business requirements which involved creating Web Forms and processing

the data in SFDC with the extensive usage of Web services API.

. Used the sandbox for testing and migrated the code to the deployment

instance after testing.

. Involved with Salesforce.com Premier Support and handled the support

cases with the help of salesforce.com support.

. Provided the training to the internal business users to use the

application and develop their own custom reports.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader,

Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services,

HTML,XML,Javascript,Security Controls, Sandbox data loading, Data Loader,

SF Explorer and Eclipse IDE Plug-in.

Client : Owens Corning, Toledo,OH

Sep'09 - Aug'10

Role: Salesforce.com Admin /Developer

Since Owens Corning was founded in 1938, the company has continued to grow

as a market-leading innovator of glass fiber technology. A Fortune 500

company for 59 years, Owens Corning and its people redefine what is

possible each day to deliver high-quality products and services to

customers around the corner and around the world..

. Performed the roles of Salesforce.com Developer and Administrator in the

organization.

. Interacted with various business user groups to increase the user

adoption for helping them use the software.

. Designed and deployed Custom tabs, validation rules, Approval Processes

and Auto-Response Rules for automating business logic.

. Added users, roles, public groups and implemented additional role

hierarchies, sharing rules and record level permissions to manage sharing

access among different users.

. Implemented minor enhancements on standard objects like Campaigns, Leads,

Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and

Reports.

. Added new custom objects, assigned fields, designed page layouts, custom

tabs, components, custom reports.

. Created and deployed several reports for different user profiles based on

the need in the organization.

. Customized the Dashboards to the track usage for productivity and

performance of business centers and their sales teams.

. Extensively worked in real-time Web service integration of Salesforce

with J2EE web applications.

. Managed tasks like unlocking/resetting passwords, modifying data and

created ad hoc reports.

. Designed various Email templates.

. Provided user support and bug fixing activities.

. Extensively involved in Unit Testing using Test Methods using Force.Com

utilities.

. Participated in the training sessions provided by the Salesforce team and

support end users.

. Integrated Microsoft Outlook with Salesforce CRM which syncs email,

calendar, tasks and reminders.

. Installed Salesforce AppExchange Apps, configured and maintained user

security permissions in compliance with organizational needs.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages,

Component & Controllers), Salesforce.com Data Loader, Reports, Workflow &

Approvals, Sandbox, Eclipse IDE,HTML,XML,Javascript

Client: Capital Financial Services, Inc.,Minot,ND

May'08 - Sep'09

Role: Salesforce.com Developer/Administrator

Capital Financial Services, Inc. offers wealth management services to

individuals, corporate organizations, and family offices.

. Performed the role of Salesforce.com Administrator in the organization.

. Interacted with various business team members to gather the requirements

and documented the requirements.

. Created users, roles, public groups and implemented role hierarchies,

sharing rules and record level permissions to manage sharing access among

different users.

. Configured Profiled-based IP address restrictions, Organization-wide IP

address restrictions and Profile-based login hour restrictions.

. Managed tasks like unlocking/resetting passwords, modifying data and

created ad hoc reports.

. Maintained language settings and advanced currency management.

. Designed and deployed Custom tabs, validation rules, Approval Processes

and Auto-Response Rules for automating business logic.

. Created workflow rules and defined related tasks, email alerts, and field

updates.

. Created page layouts, search layouts to organize fields, custom links,

related lists, and other components on record pages.

. Implemented pick lists, dependent pick lists, lookups, master detail

relationships, validation and formula fields to the custom objects.

. Used field level security along with page layouts to manage access to

certain fields.

. Integrated Microsoft Outlook with Salesforce CRM which syncs email,

calendar, tasks and reminders.

. Developed a web-to-lead functionality to Companies website which directs

leads to Salesforce CRM.

. Created various Reports (summary reports, matrix reports, pie charts,

dashboards and graphics) and Report Folders to assist managers to better

utilize Salesforce as a sales tool and configured various Reports for

different user profiles based on the needs of the organization.

. Created custom Dashboards for manager's home page and gave accessibility

to dashboards for authorized people.

. Performed troubleshooting of user accounts using Login access.

Environment: Salesforce Enterprise Edition, Visualforce, Custom/Standard

Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports,

AppExchange Applications, Microsoft Outlook.

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