Developer Sales
Resume:
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Cert No.*******
Vikranth
Salesforce.com Developer
Professional Summary
. 5 +years of experience in Salesforce.com CRM Platform.
. Experience in Administration, Configuration, Implementation, and Support
of Salesforce CRM based on Apex Language and leveraging Force.com
Platform.
. Experience in realizing the business requirements to design on
salesforce.com platform by designing the required entities like custom
objects, creating the relationships/ junction objects like Master-Child,
Lookups, Entity relationship data model, Pages, Classes and Interfaces.
. Experience in working on Eclipse IDE with Force.com plug-in, command line
interface.
. Proficient in performing detailed analysis of business and gathering
technical requirements.
. Developed Apex classes using other platform based technologies like
Visualforce, Force.com IDE.
. Experienced in use of Standard and Custom controllers of Visualforce in
development of custom Salesforce pages as required by business
requirements.
. Proficient knowledge of Governor limits. Experienced in optimization of
existing code in according to the governor limits.
. Used a number of third party tools in Salesforce.com AppExchange.
. Experience in creating various Reports (summary reports, matrix reports,
pie charts, dashboards and graphics) and Report Folders
. Proficient in Data Migration from Traditional Applications to
Salesforce.com using Data Loader Utility. Experienced in working with
integration tools like Informatica and Cast Iron.
. Experience in scripting languages like HTML, DHTML, XML, Java Script and
software applications like, Dream weaver, Microsoft Word, Excel,
PowerPoint, SharePoint.
. Knowledge in developing web-based applications using Java, PHP, XML,
CSS,HTML, DHTML, XHTML, JavaScript and AJAX Technology
. Proficient in developing and implementing Web service integration
. Participated in all stages of Software Development Life Cycle (SDFC)
i.e., System Analysis, Design, Development and Testing. Expertise with
Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling
Language (UML) architecture.
. Experience in J2EE architecture, design patterns, objects modeling using
various J2EE technologies and frameworks.
. Developed applications by using JSP, JSTL, HTML, Java Scripts, and Ajax.
. Experience in designing, developing and deploying J2EE applications on
Apache Tomcat, JBoss etc.
. Worked with SOQL, SOSL, VisualForce, Apex, Force.com Web Services API.
. Experience in Database Design, writing stored procedures, functions,
triggers, DDL, DML SQL queries. Experience in writing SQL and PL/SQL
programming with DB2, Oracle and MS-SQL, MySQL Server.
. Solutions-oriented professional with proven success designing,
implementing and integrating cost-effective, high-performance solutions
to meet challenging business needs.
. Ability to adapt quickly to challenges and changing environment.
. Involved in the requirement gathering between two business groups.
. Expert in preparing functional and technical design documents.
SFDC Technologies Standard objects, Workflow & Approvals, Apex
Classes/Controllers, Apex Triggers, Visualforce Pages, Data
Loader, Reports, SOQL,SOSL,Dashboards, Force.com IDE, and
Eclipse.
Web Technologies Web Services, HTML, DHTML, XML, AJAX, Java script.
Languages Java J2SE, C, C++, APEX, SQL
RDBMS Oracle, SQL Server
Tools & Technologies Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer,
Force.com Data Loader, Cast Iron Systems, Force.com Excel
Connector, Force.com Platform(Sandbox and Production).
Operating systems Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX.
Technical Skills
Professional Experience
Client: Herbalife International,Torrance, CA
May'12 - Present
Role: Sr. Salesforce.com Admin /Developer
Herbalife is a global nutrition company that has helped people pursue
healthy, active life since 1980. The company's nutrition, weight management
and personal care products are available exclusively through dedicated
independent distributors in more than 80 countries.
. Preparation of design documents of various silhouette application based
on gathered requirement.
. Involved in coding for modules for all the Sub-Application of the CRM
application which involves extending existing SFDC standard components
using Apex, Visual Force and other utilities.
. Worked on various salesforce.com standard objects like Campaigns, Leads,
Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
. Implemented Web-to-lead to track and solve leads from the website.
. Created different Workflow rules and Approvals for various campaign
processes.
. Designed, and developed the Custom objects, Validation rules, Page
layouts, Custom tabs, Components, Visualforce Pages to suit to the needs
of the application.
. Designed, developed and deployed Apex Classes, Controller Classes and
Apex Triggers, packages for various functional needs in the application.
. Integrated Salesforce CRM and the legacy system using Cast Iron
Integration Systems
. Integrated with PeopleSoft FT at the back end with Salesforce as User
Interface and it is a bi-directional integration using Informatica on
demand.
. Performed detailed analysis of business and technical requirements and
developed the Apex classes using other Platform based technologies like
Visualforce, Force.com IDE.
. Extensively worked in real-time Web service integration of Salesforce
with J2EE web applications.
. Developed and configured various Reports for different user profiles
based on the need in the organization.
. Worked extensively in customization of Service Cloud Console by
embedding Visualforce pages in custom console components, highlight panel
and interaction log
. Used SOQL & SOSL with consideration to Governor Limits for data
manipulation needs of the application using platform database objects.
. Resolved major issues in previously exisiting integrations betweeen SAP
and Salesforce in the Cast Iron environment.
. Created orchestrations for bi-directional integration of Salesforce and
SAP using Cast Iron tool.
. Created email templates and inbound emails using Visual force for the
clients and customers.
. Maintained data cleanliness and accuracy by adding custom validation
rules, custom formulas, reports and dashboards.
. Extensively involved in Unit Testing using Test Methods using Force.Com
utilities.
. Participated in the training sessions provided by the Salesforce team and
support end users
Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing
Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs,
Email Service, Cast Iron, Service Cloud, HTML, JavaScript, CSS, Security
Controls.
Client: Clearwire Technologies Inc, Herndon,VA
Sep'10 - Apr'12
Role: Sr Salesforce.com Admin /Developer
Clearwire is one of the fastest growing companies in the wireless industry
and today serves 11 million 4G customers.The Clearwire 4G mobile broadband
network now covers more than 130 million people in the U.S. including 35 of
the top 40 U.S. markets.
. Involved in Salesforce.com Application Setup activities and customized
the applications to match the functional needs of the organization.
. Performed the role of Salesforce.com Developer in the organization.
. Interacted with various business team members to gather and documented
the requirements. Implemented the requirements on Salesforce.com platform
and Force.com IDE Plug-in using Eclipse.
. Closely worked with SalesForce.com teammates while implementing the
solutions for the requirements.
. Developed several Triggers, Apex classes and Visual force pages as part
of the application development.
. Worked on various salesforce.com standard objects like Accounts,
Contacts, Leads, Campaigns, Reports and Opportunities.
. Customized the Dashboards to track usage for productivity and performance
of business centers and their sales teams.
. Designed, Implemented and deployed the Custom objects, Page layouts,
Custom tabs, Components to suit to the needs of the application.
. Created Custom Objects and defined lookup and master-detail relationships
on the objects and created junction objects to establish many-to-many
relationship among objects.
. Created various profiles and configured the permissions based on the
organizational hierarchy requirements
. Customized tabs for different business users groups and business
centers.
. Created the workflows for automated lead routing, lead escalation, alerts
and custom coaching plans.
. Experienced in the use of Data Loader and scheduling timely data backup
operations using Apex scheduler.
. Implemented escalation rules, automatic case generation and their
escalation to call center representative, and generated email alerts for
quick issue resolution.
. Used Salesforce Chatter to provide real time notifications of changes in
accounts, leads and opportunities to help sales and service teams to be
more efficient.
. Extensively worked in real-time Web service integration of Salesforce
with J2EE web applications.
. Worked with SOQL & SOSL queries with Governor Limitations to store and
download the data from Salesforce.com platform database
. Performed the role of support engineer for the internal users and helped
them in getting used to the application, generated reports and saved them
for further access to the users.
. Integrated Salesforce CRM and the legacy system using Cast Iron
Integration Systems.
. Customized the entire Salesforce.com applications to incorporate the
business requirements which involved creating Web Forms and processing
the data in SFDC with the extensive usage of Web services API.
. Used the sandbox for testing and migrated the code to the deployment
instance after testing.
. Involved with Salesforce.com Premier Support and handled the support
cases with the help of salesforce.com support.
. Provided the training to the internal business users to use the
application and develop their own custom reports.
Environment: Saleforce.com platform, Apex, Visual Force, Data Loader,
Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services,
HTML,XML,Javascript,Security Controls, Sandbox data loading, Data Loader,
SF Explorer and Eclipse IDE Plug-in.
Client : Owens Corning, Toledo,OH
Sep'09 - Aug'10
Role: Salesforce.com Admin /Developer
Since Owens Corning was founded in 1938, the company has continued to grow
as a market-leading innovator of glass fiber technology. A Fortune 500
company for 59 years, Owens Corning and its people redefine what is
possible each day to deliver high-quality products and services to
customers around the corner and around the world..
. Performed the roles of Salesforce.com Developer and Administrator in the
organization.
. Interacted with various business user groups to increase the user
adoption for helping them use the software.
. Designed and deployed Custom tabs, validation rules, Approval Processes
and Auto-Response Rules for automating business logic.
. Added users, roles, public groups and implemented additional role
hierarchies, sharing rules and record level permissions to manage sharing
access among different users.
. Implemented minor enhancements on standard objects like Campaigns, Leads,
Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and
Reports.
. Added new custom objects, assigned fields, designed page layouts, custom
tabs, components, custom reports.
. Created and deployed several reports for different user profiles based on
the need in the organization.
. Customized the Dashboards to the track usage for productivity and
performance of business centers and their sales teams.
. Extensively worked in real-time Web service integration of Salesforce
with J2EE web applications.
. Managed tasks like unlocking/resetting passwords, modifying data and
created ad hoc reports.
. Designed various Email templates.
. Provided user support and bug fixing activities.
. Extensively involved in Unit Testing using Test Methods using Force.Com
utilities.
. Participated in the training sessions provided by the Salesforce team and
support end users.
. Integrated Microsoft Outlook with Salesforce CRM which syncs email,
calendar, tasks and reminders.
. Installed Salesforce AppExchange Apps, configured and maintained user
security permissions in compliance with organizational needs.
Environment: Salesforce.com platform, Apex Language, Visual Force (Pages,
Component & Controllers), Salesforce.com Data Loader, Reports, Workflow &
Approvals, Sandbox, Eclipse IDE,HTML,XML,Javascript
Client: Capital Financial Services, Inc.,Minot,ND
May'08 - Sep'09
Role: Salesforce.com Developer/Administrator
Capital Financial Services, Inc. offers wealth management services to
individuals, corporate organizations, and family offices.
. Performed the role of Salesforce.com Administrator in the organization.
. Interacted with various business team members to gather the requirements
and documented the requirements.
. Created users, roles, public groups and implemented role hierarchies,
sharing rules and record level permissions to manage sharing access among
different users.
. Configured Profiled-based IP address restrictions, Organization-wide IP
address restrictions and Profile-based login hour restrictions.
. Managed tasks like unlocking/resetting passwords, modifying data and
created ad hoc reports.
. Maintained language settings and advanced currency management.
. Designed and deployed Custom tabs, validation rules, Approval Processes
and Auto-Response Rules for automating business logic.
. Created workflow rules and defined related tasks, email alerts, and field
updates.
. Created page layouts, search layouts to organize fields, custom links,
related lists, and other components on record pages.
. Implemented pick lists, dependent pick lists, lookups, master detail
relationships, validation and formula fields to the custom objects.
. Used field level security along with page layouts to manage access to
certain fields.
. Integrated Microsoft Outlook with Salesforce CRM which syncs email,
calendar, tasks and reminders.
. Developed a web-to-lead functionality to Companies website which directs
leads to Salesforce CRM.
. Created various Reports (summary reports, matrix reports, pie charts,
dashboards and graphics) and Report Folders to assist managers to better
utilize Salesforce as a sales tool and configured various Reports for
different user profiles based on the needs of the organization.
. Created custom Dashboards for manager's home page and gave accessibility
to dashboards for authorized people.
. Performed troubleshooting of user accounts using Login access.
Environment: Salesforce Enterprise Edition, Visualforce, Custom/Standard
Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports,
AppExchange Applications, Microsoft Outlook.
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