Engineer Technical Support

Joseph A. Cucchiara

**** ******** ****** **** ******, NY 11554 516-***-****

******@***.***

Career Summary

Mail Processing Clerk with a proven record of success in mail delivery,

handling, sorting, and postal processing. Computer Operations with strong

communication abilities, enabling team members to be effectively trained,

morale to remain high and diverse personalities to focus on a singular

goal. Technical Support committed to maintaining exceptional customer

satisfaction by managing procedures, engaging throughout projects and

building lasting relationships.

Career Skills

Postal Processing Netware Engineering Netware Administration

Mail Handling/Sorting Mail Delivery Software Testing

Troubleshooting Computer Operations Technical Writing

Monitoring Technical Support Operation and Control

Communications

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Professional Experience

U.S. Postal Service - Garden City, NY

12/07 - Present

PSE Mail Processing Clerk/Mail Handler/Postal Clerk

. Directly oversaw the sweeping of mail from stackers into trays

according to each section of town, and fed the incoming and outgoing

mail onto automated machines using the appropriate sort program.

. Developed strong problem solving skills by daily clearing jams,

monitoring the flow of mail to ensure continuous feed and preparing

the work area to reduce the risk of mistakes.

. Provided daily oversight of the separation of mail received and

unloaded the post carts, hampers and beamers from trailers.

. Organized and separated all mail into trays to load in post carts

according to their respective zip codes and placed into sorting

machine to ensure accurate delivery.

North Wantagh Post Office - Wantagh, NY

7/07 - 10/07

PART TIME Mail Carrier

. Directly oversaw the daily sorting of all mail in preparation for

delivery to the appropriate location.

. Delivered mail to residences and business establishments along

specified routes by walking and/or driving, using a combination of

satchels, carts, cars, and small trucks.

. Successfully entered change of address orders into computers to

process forwarding address stickers, and held the mail for customers

who were away from delivery locations.

Kensington Computers - Merrick, NY

2/07 - 5/07

PC Technician

. Provided daily assistance in creating and modifying network user

accounts, and troubleshooting a variety of computer issues.

. Directly maintained and repaired equipment, and assumed responsibility

for the reimage of PCs and installing PCs, printers and other related

hardware.

. Successfully used Microsoft Excel spread sheets to maintain accurate

records of the audit of PCs and printers.

Asgard Resources - Holbrook, NY

2/06 - 2/07

Software Tester

. Successfully performed testing and troubleshooting of scanner devices

according to software documentation.

. Created Test Scenarios, Test Conditions & Expected results and Test

Cases.

. Assumed responsibility for logging defects with devices and verifying

defect fixes.

. Maintained close communication with the Test Lead on any issues that

could potentially impact the quality, scheduling, or budgeting of the

project.

Nassau Financial Federal Credit Union - Garden City, NY

12/02 - 10/05

Computer Operator

. Directly oversaw the receiving and troubleshooting of ACH files via

modem from NYACH.

. Assumed responsibility for recording proper documentation, organizing

cartridges and reels for access and storage purposes.

. Distributed nightly reports to proper departments in a MPE/IX

environment.

. Actively reviewed production printouts and reports to ensure that

quality standards were met.

Key Skills

Netware SAA - Sun SPARC Systems - HP-UX 9.0 - DG-UX - HP3000 - MC9090,

MC7090 Scanner Devices - Veritas Netbackup

Word - Excel - Novell Netware - Symantec Ghost - Windows XP - Voicemail

Systems - Modems - IBM/HP Printers - Cartridge Tapes

Education

Certified Network Engineer Lanop Corporations - East Meadow, NY

Certified Network Administrator Lanop Corporations - East Meadow, NY

Certified in Computer Operations Grumman Data Systems Institute -

Woodbury, NY

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