Management Customer Service

Temitayo Opeoluwa Ilori

********@****.**.***

*** **** ******, *****, **** 44017 Cell: 440-***-****

PROFESSIONAL SUMMARY

A self-motivated business professional with excellent skills in Logistics and Supply Chain Management,

Organizational Management, Research, Project Management, Administration, Data entry and Data analysis.

EDUCATION

BALDWIN WALLACE UNIVERSITY, Berea, Ohio

Master of Business Administration in International Business May 2013

Related courses:

•

• Financial Management • International Marketing Strategy

• International Financial Management • Microeconomics/International Trade

• Strategic Logistics Management • Strategic Management of MNC

• International Market Research • Business Plan Development

• Management Science • International Management

GPA: 3.891/4.0

Honors: Graduate Assistantship Award, Business Honors Society

UNIVERSITY OF IBADAN, Ibadan, Nigeria

Bachelor of Agriculture in Agricultural Economics September 2009

Professional Diploma in Statistics April 2004

RESEARCH EXPERIENCE

• Studied the feasibility of establishing Chipotle Mexican Grill in India

• Studied the export of motor vehicles from USA to Ghana and Philippines

• Conducted secondary market research into the beauty and personal care product industry in Brazil

• Conducted secondary market research into the toothpaste industry in Argentina

• Analyzed efficient and sustainable ways of managing Reverse Logistics

• Studied the Corporate Social Responsibilities and Sustainability initiatives of Sherwin-Williams Company

RELATED EXPERIENCE

Research Associate October 2012 to Present

Anderson Biro LLC, Cleveland, Ohio

• Carry out market research into multiple industries and research potential candidates for open positions

• Manage tech for the entire business, provide tech support to staff and answer phone calls

• Add and maintain the proprietary national database and content writing for blogging and website

Sales Operations Intern November 2012 to May 10, 2013

The Sherwin-Williams Company, Cleveland, Ohio

• Opened accounts for new customers, closed dormant accounts and helped with pricing and promotion

• Provided support and solutions to customers by focusing on needs and paying attentions to details

• Massive use of sophisticated software like SAP Business Objects, IVAN, AOM, Edgenet and CDI

• Converted all paper contracts into electronic versions and uploaded them into the database

• Updated Databases (Edgenet, OnBase etc) and other duties as directed

Help Desk/ Student Assistance September 2011 to October 2012

IT Department, Baldwin Wallace University, Berea, Ohio

• Managed the computer laboratory and provided technical support for students and staff

• Set up and monitored all computers and printers in the laboratory

• Maintained printers- loading paper, clearing jams and changing toners

• Answered phone calls and resolved all computing problems

Logistics Data Analyst (2-week contract), October 2012

Archway, Strongsville, Ohio

• Updated the shipping database and provided support to the Transport Manager

• Entered new shipping data into database and performed data analysis

• Performed VLOOKUP, validation and some other functions in Microsoft excel

Package Handler August to September 2012

FedEx, Richfield, Ohio

• Planned, managed and controlled the shipping of packages

• Ensured timely delivery of packages and met all customers’ requirements

Research Intern January to April 2012

Roulston Research, Beachwood, Ohio

• Researched the Real Estate Industry Characteristics and Investors liquidity

• Reached out to trade organization to get updates on the industry

• Researched trade journals, industry associations and newspaper to identify experts in the industry

Strategic Logistics Management, Spring 2012

IT Department, Baldwin Wallace University, Berea, Ohio

• Optimized efficient operations of all logistics and transportation system for shipping from USA to

Ghana and Philippines

• Determined the appropriate means of transportation for the international shipment (air or water)

• Maintained Packaging to suit the means of transportation and the regulations in place

• Determined and complying with the export restrictions for the product

• Found the Harmonized System number for the product and the appropriate Incoterm

Research Assistant, July to August 2012

Community Research Institute, Baldwin Wallace University, Berea, Ohio

• Researched businesses in Downtown Cleveland and their contact details to support the project

with Greater Cleveland Alliance

• Made calls to Managers of businesses to conduct surveys on the importance of downtown

locations to businesses

• Researched 500+ buildings with impervious ground in Northeast Ohio and their facility

managers’ contact details for a focus group discussion

• Conducted surveys on behalf of NEORSD on customers’ satisfactions to customer service

Student Assistant May 2012 to May 2013

Division of Business Administration, Baldwin Wallace University, Berea, Ohio

• Data analysis with Microsoft Excel and SPSS to test knowledge of courses and professors’

teaching abilities

• Interpretation of result of data analysis

• Made and answer phone calls

• Entered data to test the students’ knowledge of courses and professors’ teaching abilities

• Assisted professors with administrative and clerical works as well as academic research

• Assisted with writing and publishing a book

Student Consultant November 2011 to May 2012

Sustainability Plan Clinic, Baldwin Wallace University, Berea, Ohio

• Worked with clients/customers to find out their needs and solved their problems

• Inspected the manufacturing plant for a dairy company

• Examined all equipments to determine the energy inefficient ones

• Studied the building plan and made recommendations for the new building site

• Entered the data for the electricity and water consumption for the last 24 months

• Analyzed data to get the trend and seasonality in electricity and water consumption

• Devised an inventory management procedure to reduce the cost of refrigeration

• Provided consulting services including basic energy audit measurement and recommendations

Tutor September 2011 to April 2012

Business Tutoring Center, Baldwin Wallace University, Berea, Ohio

• Tutored students in Financial Management, Marketing Research and Management Science

Teaching Assistant June to July 2011

Baldwin Wallace University Scholars Program, Berea, Ohio

• Assisted Instructor with management and discipline in the classroom

• Supervised students during afternoon and evening study sessions

• Maintained professional relationship with the students

• Prepared written evaluation of students achievements

• Delivered class lessons on mathematics topics including Algebra, Trigonometry etc

Assistant Registration Officer 1 (ARO1) – Ad-hoc staff February to March 2011

Independent National Electoral Commission (INEC), Nigeria

• Registered 500+ potential electorates, printed and laminated voters’ cards

• Captured pictures, finger prints and other necessary data of the potential electorates

• Organized all registration data on a daily basis

• Reported to the Registration Area Collection officer (RACO) on a daily basis

COMPUTER SKILLS

• Proficient in standard Microsoft Office, advanced knowledge of Microsoft Excel, Microsoft

PowerPoint, Microsoft Access, Microsoft Word, Microsoft Outlook, SPSS, STATA (beginner), Lotus

Notes, internet and other web application.

• Proficiency in Administrative and Office works

Contact this candidate