Customer Service Manager
Resume:
Lakeema Fleetwood
Allentown, PA 18104
****************@*****.***
Objective
To contribute administrative, clerical and customer service to an Administration Department. To
execute communicational skills, organizational skills, and problem solving skills that will allow
me to perform multiple daily functions as recommended. I strive to be an asset for an obtainable
organization.
• Colorado Technical University (Starting classes on 10/2013-09/2015
• Computer and Internet literate; 40-50 wpm typing abilities.
• Assertive, self-motivated, goal-oriented, organized and efficient.
• A flexible, cooperative, hard worker, team player and reliable.
• Diligent, detailed oriented
• Able to work with no supervision
• Proficiency in Microsoft Word, Outlook, Excel and AS400
• Able to work in a fast paced work environment
• Excellent communications skills both written and verbal
• Executes Administrative/Clerical office duties
• Certificate in Customer Service Satisfaction
• Able to execute light production work
• A good morale builder.
Experience
Administrative Internship
Global Soft Digital Solutions, Mahwah, NJ 09/2012-12/2012
• Customer Service
• Pricing, quoting, and billing
• E- Commerce storefront administration
• Order Entry and Order Management
• Order Expediting
• Maintaining and managing business critical databases
• Communication, both internal and external
• Reviewing new orders
• Managing order progress
• Assisting sales team as a customer liaison
• Identifying current state processes
• Suggesting improvements
• Cover responsibilities of multiple team members
Mailroom Associate 03/2009 - 12/2009
Insight Global, Conshohocken, PA
• Overseen mailroom and copy center.
• Performed various mailroom duties, technical service, copy center duties, daily mail runs
and deliveries; lifting up to 100lbs or more.
• Handled all incoming and outgoing mail by sorting, insertion, and metering mail
• Prepared binders, collations, laminations, digital assignments, booklets, post-it booklets,
index cards, flyers and other copy assignments in a timely manner.
• Maintained monthly billing (spreadsheets), meter reads
• Ordered inventory as needed
• Executed Customer Service daily
• Performed technical repairs on equipment daily
• Replied to client messages
• Provided instruction for equipment setup, rebooting, deactivation, and clean up
Administrative Assistant 04/2008 – 03/2009
Brooks Instrument, Hatfield, PA
• Guaranteed multi-Tasking assignments on a daily basis
• Executed work in a time sensitive manner
• Restored files and documents for the Service department
• Assisted in daily clerical duties such as: filing (Alphabetical and Numerical), faxing,
coping, switch board phone lines (multiple lines),
• Assisted in tax exemptions updates for the Order Entry Department
• Provided credit request, order write ups, S/N or Serial Number technical lookups
• Provided customer service/customer care
• Replied to client emails in a time sensitive manner
• Executed professional Customer Service in memo forms through emails
• Communicated with clients on a day-to-day basis
• Assisted with receptionist/switchboard functions
• Assisted with mailroom and Print shop duties
Customer Service Associate 03/2007-11/2007
Pitney Bowes/BASF, Florham Park, NJ
• Assisted clients as needed
• Created new forms of work duties and ideas for work procedures
• Led as a Lead overseer occasionally
• Performed various mailroom duties, copy center duties, daily mail runs and deliveries;
lifting up to 75lbs or more.
• Handled all incoming and outgoing mail by sorting, insertion, and metering mail.
• Handled inbound and outbound shipping and receiving.
• Experience with BCC software program for mail sorting
• Created updated sort listings for mailroom
• Executed customer service and customer care on a daily basis
• Performed Administrative and clerical duties
Mailroom Associate/Driver/Shipping & Receiving 02/2002-06/2006
Oce Business Services, Newark, New Jersey
• Performed various mailroom duties, copy center duties, daily mail runs and deliveries;
lifting up to 75lbs or more.
• Handled all incoming and outgoing mail by sorting, insertion, and metering mail.
• Handled inbound and outbound shipping and receiving.
• (Courier) Delivered mail to and from USPS
• Experience with BCC software program for mail sorting
Assistant Manager 06/2001-9/2001
Family Dollar, Linden, New Jersey
• Interviewed new hires
• Assisted with employee termination
• Assisted with payroll
• Managed facility and employees daily
• Opened and closed facility
• Maintained stock and inventory
• Performed customer satisfaction
• Maintained registers and financial deposits
• Replenished floor inventory
• Handled all disputes and customer questions/concerns
• Ordered inventory for special customer order
• Prepared all employee schedules, etc.
Assistant Manager 04/1998-12/2001
Shoes for Less, East Orange, New Jersey
• Interviewed and recruited new hires
• Trained new hires
• Conducted employee evaluations
• Assisted in presentations for Motivating employees
• Managed facility and employees daily
• Opened and closed facility
• Maintained stock and inventory
• Performed customer satisfaction
• Maintained registers and financial deposits
• Performed various sales and up sale techniques
• Replenished floor inventory
• Handled all disputes and customer questions/concerns
• Ordered inventory for special customer orders
• Prepared and changed store policies
• Prepared all employee schedules, etc.
• Assisted in employee scheduling
• Assisted in Payroll
Education
Associates of Science Degree in Business Administration 04/2010-11/2012
Colorado Technical University, Colorado Springs, CO
GPA: 3.4/4.0
Credits: 94
Bachelors of Science Degree in Accounting 10/2013-09/2015
Colorado Technical University, Colorado Springs, CO
References:
Jay Foster Manager Brooks Instrument 215-***-****
Tom Yaghnam Supervisor Pitney Bowes 973-***-****
Michelle Hendricks Manager Oce Business Services 862-***-****
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