Customer Service Home Health

**** ******** **. *** **** . San Antonio, TX *****

Phone 210-***-**** . E-mail ********@*******.***

Vanessa Rocha

Objective

To obtain a responsible and challenging position in

a growth oriented company where I can utilize my

professional experiences, educational background,

strong organizational and problem-solving skills to

contribute to the overall success of the

organization and provide opportunities for career

growth.

Summary of qualifications

Highly personable nursing student with over six

years of exceptional customer service experience

and over three years of recent supervisory

experience in a healthcare setting. Ability to

work independently, multi task effectively, and

learn quickly. Team oriented with a strong desire

to succeed. Very experienced working in fast paced

environments while maintaining a calm and

professional manner when facing stressful

situations.

Work experience

10/2012-04/2013 Aerotek San Antonio, TX

Temporary Document Control Clerk

Temporary contract assignment with Kinetic Concepts

Inc. to assist with filing, scanning and packaging

all product engineer drawings.

Verify all drawings are listed on Excel spreadsheet

and ensure each drawing is scanned and transferred

to an external hard drive.

Responsible for packaging, labeling and creating

spreadsheets for all items packaged and sent to

Iron Mountain for storage.

Assist with all other clerical duties as assigned.

03/2012-09/2012 Wound Care Specialists of America

San Antonio, TX

Office Manager

Responsible for managing all front office duties.

Greet, check in/out patients, schedule and confirm

appointments daily.

Verify insurance and obtain prior authorizations

for outpatient services. Obtain referrals when

needed.

Enter daily charges for supplies, medications and

procedures done for each patient. Maintain daily

reports and logs. Process end of month reports.

Order office supplies and medical products when

needed.

Obtain physicians signature on all wound care

orders sent daily via fax from the home health

agencies and faxed back to each home health agency

in a timely manner.

Register patient accounts and obtain consents for

visits each month on all existing and new patients.

Responsible for performing all other clerical

duties as assigned.

2008-2012 Girling Healthcare San Antonio, TX

Bilingual Community Care Staffing Coordinator

Responsible for monitoring and managing a caseload

of 240+ clients. Ensure clients are receiving home

care services on an ongoing basis. Order supplies

requested by clients.

Interview and hire potential home care attendants.

Process annual attendant evaluations and salary

increases.

Complete necessary correspondence. Send time

sensitive documentation to HMO/DADS caseworkers and

communicate via phone, mail or fax regarding

clients and any service issues.

Responsible for tracking and scheduling RN visits,

hires and meeting start of care deadlines. Follow

up on new hires.

Maintain confidentiality regarding client and

attendant information.

Complete mandatory reports on a timely manner and

other clerical duties as assigned.

2004-2008 JP Morgan Chase San Antonio, TX

Correspondence Advisor / Dispute by phone Analyst

Respond to cardholder inquiries regarding their

credit card accounts via email while utilizing

multiple systems to research and resolve their

inquiries. Utilized excellent business writing

skills to communicate in a professional and

courteous manner with cardholders.

Assist customers by phone with any inquiries they

have regarding their credit card transactions.

Process credit card transaction disputes while

following bank and credit card federal regulations.

Process chargeback's when necessary. Handle calls

in a timely, professional and courteous manner.

Also handle disputes by way of incoming mail and

fax. Review and research disputes and handle

accordingly. Draft and send letters to customers

with the outcome of their dispute via

correspondence. Copy, fax and file documents if

necessary. On occasion call and settle disputes

with various merchants to avoid processing a

chargeback which may cause the bank to incur

additional costs. Also assist the training

department periodically by providing the new hires

with individualized coaching and training. Assist

with explaining procedures and applying my personal

and professional techniques to proficiently assist

our customers.

2001-2003 Verizon Wireless/Solectron Global

Services San Antonio, TX

Bilingual Customer Service Representative

Assisted customers before, during, and after

activation. Answered customer questions regarding

billing and airtime. Provided exceptional customer

service on a daily basis. Consistently

troubleshoot billing and technical wireless errors.

Consistently produced high sales revenue for

Verizon Wireless. Assisted in opening and closing

procedures including handling cash, preparing and

verifying deposits. Also participated in inventory

counts to maximize profits.

1999-2001 SBC Services

San Antonio, TX

Sr. Records Clerk

Assisted in processing employee record changes due

to promotion, annual increase, leave of absence,

and termination. Maintained high accuracy and

productivity daily. Filed, faxed and scanned

documents daily into employee filed folders.

Answered employee questions by researching,

reviewing and resolving paycheck discrepancies.

Assisted with various clerical duties.

CERTIFICATES

Perfect Attendance, 100% Customer Satisfaction

Quality, and acknowledgement certificates from the

training department while assisting with new hire

training with JP Morgan Chase.

Certificate of completion for 2 years of

outstanding supervisory experience in the Texas

healthcare program.

Languages

Fluent in English and Spanish. (Read, Write, Speak)

Contact this candidate