Customer Service Data Entry

**** ************ ******, *** *****, NV *****, 702-***-****/ 702-***-****, **.*******.****@*****.***

Amy Nichole Van Scyoc

Personable and friendly, with over 15 years’ experience in the Customer Service field, in

numerous industries. I am ready to apply my talent for quickly learning a new companies

policies and procedures so I may better assist with consumers. I am excellent at quickly

identifying a consumer’s needs. I would like the opportunity to develop into a stable job

OBJECTIVE environment where I can meet and exceed the consumer’s needs and expectations.

EXPIERIENCE 06/2009-09/2011 SITEL Corperation Las Vegas, NV

1. Customer Service / Technical Support

2. Offering verbal assistance on a recorded multi-line telephone system for consumer

technical questions regarding devices.

3. General Office Duties (typing 35 wpm, responding to consumer emails, appointment

scheduling, scheduling repair procedures via the telephone.

Extensive product knowledge of all technical aspects of Apple iPhones, Apple iPods, Apple

iPads, Sony Playstation II, Sony Playstation III, and portable Sony gaming devices.

After providing a follow up call to ensure consumer satisfaction, sold extended warranties.

United States ARMY Recruiting Regional

05/2003-09/2008 Division Lakeland, FL

Office Manager

4. All general office duties (answering multi-line telephones, faxing, copying, filing, all

postage handling, appointment setting, proof reading and editing reports, data entry,

finalizing and delivering time sensitive forms, typing 35 wpm)

5. Scheduled all new ARMY recruits health exams and drug tests, preformed all data entry

of their personal information into a government database I helped create.

6. Assigned to create a data base for the regional office containing all the new recruits

contact and family information, family history, medical history, current GPA, languages

the recruit could speak and/or read, where the recruit preferred to be stationed, and

ARMY entrance test grade for military job placement.

7. Assigned to drive 45 miles west to Mc Dill Airforce Base to deliver time sensitive

documents.

8. Assisted the 1st Staff Sergeant in creating award ceremonies, decorating for company

gatherings, and daily running errands for general supplies

09/1997-04/2003 ICT Group Lakeland, FL

Bell Atlantic, Sprint Business,

Giftcertificates.com

Bell Atlantic

Customer Service regarding consumer’s residential and business telephone lines, plans,

adding new numbers, editing consumer information, answering all questions from the

consumer about any charges they did not understand, data entry, setting up new accounts,

appointment scheduling for telephone installation, creating new telephone numbers, and

assisting consumer to find the package that would save them the most money monthly.

8121 Chambersbers Street, Las Vegas, NV 89147, 702-***-****/ 702-***-****, **.*******.****@*****.***

Amy Nichole Van Scyoc

Bell Atlantic Cont’d

Responsible for researching the consumer’s calling history and up-selling the plan that would

be the most beneficiary to the consumer.

Advised consumers how to place international telephone calls, provided the rate per minute

or calculated what the savings would be if they switched calling plans.

Giftcertificaes.com

Entry level customer support via telephone

Data Entry, answered all incoming calls, answering various questions, order taking, order

fulfillment, and processing.

Provided consumers with verbal instruction on how to place orders without having to call to

speak to customer service agent.

Corporate called a team meeting with me to hear my ideas about making the website more

user friendly.

Promoted to Email Team

Was quickly promoted to ‘Email Response Team’ (to strictly answer emails). Given special

‘rights’ allowing me to upgrade consumer’s shipping method, change order totals, change

items orders and make any other required adjustments to the consumers order.

Average Customer Support on Email Response Team answered approximately 350 emails

daily. I alone could answer approximately 500 customer emails during an 8 hour shift.

Promoted to Floor Lead

Responsible for scheduling 25 employees’ shifts (lunch, 2 fifteen minutes breaks, and clock

out time) all according to the incoming call forecast that we received daily, to ensure that all

the phones were covered for the expected call volume.

Handling irate consumers, taking over the call if the customer service representative was

having troubles, focused on calming the consumer down, listening to the entire issues, and

then asking the consumer what they would like for us to do for them. If the request was in

reason and the mistake was our fault, I would resolve the issue,.

Enforced company rules and policies, assisted employees with job related questions, and

keeping our team working great together.

Promoted to Trainer

Requested to train and assist 45 brand new employees with a new company coming into

the building. The company did not provide any training materials for the new employees,

only the 4 class trainers. The 1st week I went over the company policies, rules, and

procedures. The 2nd week we still were not provided materials, so I made numerous copies

of my manual. The 3rd week the company trainers had come and had their materials, but

continued to use the manual I made to finish training and graduate the class. All my

students passed.

1995-1998 Lakeland Senior High School & Harrison School for the Visual and Lakeland, FL

Preforming Arts

High School Diploma: Graduated overall GPA of 3.6; Graduated with High Honors

8121 Chambersbers Street, Las Vegas, NV 89147, 702-***-****/ 702-***-****, **.*******.****@*****.***

Amy Nichole Van Scyoc

Additional Courses Passed: Computers I &II, Word Processing I &ii, Spanish I & II

Proficient in: Windows 95, 98, Millennium, Vista, XP, 7; Internet Explorer 7,8,9; Microsoft Office

(Outlook, Excel, Word, Powerpoint, Publisher); Microsoft Works

Learning new things, meeting new people. Going to art shows, taking photography, crafts

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