Customer Service Manager

Liana Masucci

*** ****** ***

Saylorsburg, PA

570-***-****

*********@*****.***

OBJECTIVE To obtain a Full -Time Position in the

Administrative/Clerical Field

EDUCATION Adelphi University, Garden City, NY

B.A in Psychology, January, 2008

University of the Rockies, Colorado Springs, CO

M.A. in Psychology, Present

EMPLOYMENT

HISTORY

Debt Relief Center 04/2013-

07/2013 Centereach, NY

Assisted manager in maintaining the office

Produced documents as needed

Heavy Phones, Inbound/Outbound Telemarketing

Setting Appointments with reminders

Other clerical duties

Barker Bros & Bardo Abrasives 06/2011-07/2012

Ridgewood, NY

Administrative Assistant

Assisted President of company with various projects, managed costing

program

Assisted HR Manager with health insurance claims for employees

Light bookkeeping, A/P and A/R, collections

Heavy Data Entry and Customer Service

General office duties; which include multiple lined phones, filing, faxing, and invoicing

SKILLS NYS License and Car

Computer: MS Word, Excel, Outlook, Powerpoint,

AS400.

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