Customer Service Representative

JANA JOHNSON

"Aspiring Manager with Proven Leadership, Sales & Customer Service Expertise"

**********@*****.*** - 916-***-****

Work Experience

General Manger Dec 2009 - Jan 2013

Travelodge Hotel & Plaza

General Manger, Travelodge Hotel / Palisade Plaza, Yuba City, CA, 10/2009-Present

• Manage all Hotel Operations; 84 rooms, 3 departments, 13-16 employees

• Human Relations, Guest Services

• Sales/Marketing, Commerce with Vendors and Contractors

• Accounting, Payroll, Budget/Financial Management, Maintain statistical and financial records

• Ensure compliance with licensing laws, health and safety and other statutory regulations

• Manage 13 Unit Plaza: Accounts receivable/payable, maintain property

Server Mar 2007 - Jul 2010

Swabbie's Bar and Grill

Server, Swabbie's Bar and Grill, Sacramento, CA, 03/2007-07/2010

• Cashier, Processing payment

• Greeting customers, Provide good customer service

• Take orders and deliver food

• Work closely with kitchen to ensure the restaurant is operated efficiently

• Ensure compliance with licensing laws, health and safety and other statutory regulations

Customer Service Representative Jan 2006 - Mar 2008

Thompson's S&S Collision and Repair

Customer Service Representative, Thompson's Collision and Repair, Sacramento, Ca, 01/2006-03/2008

• Greeted and maintained communication and contact with customers

• Managed interaction with insurance carriers and car rental companies

• Maintained customer files, i.e. document activity notes

• Prepared timely and accurate final billing

• Endured that vehicles were complete and delivered to customers

• Maintained a positive, friendly, clean work environment

Dietary Aide Oct 2003 - Jun 2004

Prestige Assisted Living

Dietary Aide, Prestige Assisted Living, Marysville, CA, 10/2003-06/2004

• Performed defined work routines, using various dietary utensils, supplies and equipment

• Followed and became knowledgeable of Federal and State regulations and Dietary

department policies and procedures. Followed defined safety codes, Infection Control procedures.

Education

Yuba College 2009 - 2013

Associate's, Business Administration

Yuba College 2004 - 2006

Associate's, Business Administration

Marysville High School 1998 - 2002

High School Diploma, General Education

Skills

Customer Service Service Regulations Safety Accounting Accounts Receivable Budget

Commerce Compliance Contractors Financial Financial Management Health Human Relations

Licensing Management Marketing Payable Payroll Property Receivable Sales Statistical

Vendors Billing Car Rental Carriers Communication Insurance Vehicles Assisted Living

Codes Control Equipment Infection Infection Control Prestige Supplies 10 Key

Accounts Payable Avid Business Business Operations Computer Data Data Entry Energy

Energy Management Events Harmony Hunger Leadership Microsoft Office Office

People Management Program Quickbooks Rv Witness

This resume is brought to you by www.bright.com

Contact this candidate