Customer Service Life Insurance

Michael J. Wagner

*** ******* ****

610-***-****

Springfield, Pa. 19064

*******@*******.***

WELLNESS EXPERIENCE

Head Coach: Springfield Athletic Association, Springfield, Pa. December

2011 - Present

. Lead and organize youth basketball, soccer and softball teams (ages 6

- 12)

Fitness Director: Beaumont, Bryn Mawr, Pa. April 2000 - November 2005

. Co-created Friendship Games involving participation of 15 Retirement

Communities

. Organized and chaired annual Beaumont Health Fair and Senior Olympics

events

. Provided individualized personal training for 200 residents and staff

members

. Developed and taught land and water-based exercise classes

Fitness Director: ACTS, Ambler & Fort Washington, Pa. December 1998 -

April 2000

. Started first-ever fitness programming @ Gwynedd and Fort Washington

Estates

. Created flexibility, strength and walking classes for residents

. Conducted monthly health, fitness and nutrition lectures

. Organized and chaired annual Senior Olympics events

Exercise Technician: Holy Redeemer Health & Fitness Center, Meadowbrook,

Pa. September 1995 - June 2000

. Conducted facility and equipment orientation for new members

. Performed fitness assessments involving endurance, flexibility and

strength

. Assisted nurses in weekly cardiac rehab programs

Recreation Aide: United Cerebral Palsy, Philadelphia, Pa. April 1994 -

February 2004

. Implemented therapeutic activities for physically-challenged adults

. Coached in adapted bowling and track-and-field tournaments

. Designed weekly strength training sessions for 10 clients

ADDITIONAL EXPERIENCE

Logistics Coordinator: Jade International, Folcroft, Pa. July 2007 -

Present

. Provide arrangement of domestic and international orders for 10

customers

. Prepare weekly inland and ocean freight quotes

Logistics Coordinator: BDP International, Philadelphia, Pa. June 2006 -

July 2007

. Handled accounts of 2 ocean export customers

. Submitted booking details and arranged inland trucking

Agent: New York Life Insurance Company, Horsham, Pa. November 2005 -

June 2006

. Developed financial planning portfolios for individuals and families

. Organized and conducted seminars for support groups and organizations

. Participated in community expos and festivals

AFFILIATIONS & SKILLS

. West Chester University Alumni Association (WCUAA) November 2009 -

Present

. President of WCUAA's Delaware County (Pa.) Chapter July 2010 - June

2011

. Proficient in Microsoft Word & Excel

. Effective customer service skills

. Proven leadership traits

EDUCATION

West Chester University, West Chester, Pa.

Bachelor of Science in Kinesiology, December 1995

Michael J. Wagner, page 2

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