Customer Service Representative

AMY SUZANNE KOSZEGHY

702-***-**** Home 818-***-**** Cell

Career Objective: Obtain a challenging position within the business field in a

progressive organization, which encourages personal and

professional growth, while contributing to the company’s overall

business objectives.

Professional Profile: Success-oriented with high energy and a positive attitude; strong

sense of responsibility and self- motivation; effective written and

oral communication skills; integrated staff member with the ability

to work independently; creative, flexible and efficient.

Professional Experience:

06/10 to 03/13

Professional Banker II Nevada State Bank/Henderson, NV

• Processed customer transactions accurately and in a timely manner.

• Duties also included safe deposit, merchant, bonds and coupons, foreign currency and

night drop.

• Provided customer with amazing customer service.

• Utilize knowledge of available Bank products and services to expand client relationships

and increase client base.

• Expand customer base by referring Bank products and services as set within

monthly/quarterly goals.

• Perform all duties in compliance with laws, regulations and bank policies and procedures.

Adhere to Bank’s security policies. Maintain confidentially of bank records and client

information.

• Perform related duties as assigned.

03/08 to 02/10

Lead Teller Wells Fargo Bank/Henderson, NV

• Under limited supervision, provided the same duties as the teller in addition to

handling compliance of audit operations and regulatory issues.

• Duties also included workflow scheduling, transaction approval, teller training and

teller supervision.

• Responded to inquiries/problems and may handle more complex

services/transactions.

08/06 to 03/08

Teller Wells Fargo Bank/Henderson, NV

• Under direct supervision, processed customer transactions within established

guidelines.

• Made sales referral, cross-sold bank services and products.

• Provided excellent customer services.

• Duties also included safe deposit, merchant, bonds and coupons, foreign currency and

night drop.

03/04 to 04/06

Customer Service Representative VPA Inc/Calabasas, CA

• Answered incoming calls from claimants, medical personnel and employers.

• Entered claims into multi-screens while listening to information from claimants.

• Answered questions and resolved issues on existing claims.

• Communicated clearly and concisely with internal and external sources.

• Used reference materials to quickly and accurately determine the best actions to

assist the caller.

• Worked on a team, under close supervision.

• Made outbound calls daily to claimants and medical personnel to resolve claimants

return to work date.

10/00 to 11/02

Customer Service Representative Countrywide Home Loans/Simi Valley, CA

• Effectively received, responded to and processed real estate loan inquires for

customers.

• Identified, resolved and documented customer issues and offered timely solutions.

• Cross-referenced products and services to offer full service to customers.

• Proactively set follow-ups, including escalating of ongoing issue to team leaders.

• Handled 70+ calls on average per day and maintained all timelines and call logs.

Contact this candidate