Customer Service Sales

DARRON KIRKMAN

**** * **** **, *******, IL ***** H: 773-***-**** C: 773-***-**** ******.*******@*****.***

Summary

Dedicated business leader experienced in retail and business to business service settings; consistently achieving

excellence in sales, services, and operations while leveraging effective communication, creativity, and strong business

acumen to drive business.

Highlights

Cross Functional Leadership Coaching and Development

Expense/Sales Management Problem Resolution

Inventory Management Continuous Improvement

Reporting & Analytics Change Management

Experience

Branch Manager 01/2007 to 02/2013

W.W. Grainger, Inc Chicago, IL

Various Locations 8B global corporation; the nations leading broad line supplier of maintenance, repair, and

operation (MRO) products, with an expanding presence in Asia and Latin America.

Responsible for all customer service related operational objectives and integrated support of sales strategies;

ensuring execution of strategic objectives in the areas of talent management, customer service, sales growth and

cost to serve.

Over $13.5MM in revenue generation through sales growth strategies.

2012 Annual Achiever Nominee for exceeding sales goal at 105.4%.

As District Training Process Owner I ensured 100% compliance on all required training for 14 Chicago

Branches.

Won 2007 Apex Award for providing operational excellence, employee development, and implementing change,

and building strong sales partnerships.

Sales Team Leader/Customer Service Manager 08/2005 to 01/2007

W.W. Grainger Chicago, IL

Responsible for all customer service and employee relations; directly supervising a team of 16 employees to make

certain that Branch Services processes meet and exceed customer expectations.

Worked with Branch Manager to run day-to-day operations, including staff management, process management,

systems management, inventory management, merchandising and sales.

Provided direction to the branch sales team with respect to driving sales growth and customer satisfaction.

Provided regular coaching and performance feedback to employees to enhance the overall customer experience

and sales ability.

Multi-Unit Market Manager 08/2003 to 03/2005

Lucky Spin Laundries, LLC Chicago, IL

The nation's largest branded laundry chain, with over 1,000 employees and 172 stores in 15 states, starting at

over $60 million in annual revenue.

Responsible for general management with oversight of total business operations, employee management, sales

growth and inventory, and cost controls.

Interviewed, hired, trained and managed 10 laundry facilities with over 40 staff members located in 4 Midwest

States.

Led a team to operational excellence resulting in the individual sale of each laundry in my Region.

Transformed an operation that was posting annual losses to achieve an award for reduced shrink in 2004 while

increasing my market total sales by 9% to 5.5MM.

Education

Bachelor of Science: Liberal Studies Psychology and Sociology

Oregon State University Corvallis, OR

Associates Degree: Psychology

Foothill Community College Los Altos Hills, CA

Volunteer Experience

Steppenwolf Theater - Help serve our Military Veterans warm meals and partner with Steppenwolf to provide a live

production after dinner has been served. Great opportunity to learn about the men and women that once served our

Country.

NearWest Little League - Volunteer little league baseball coach.

Additional Information

Oregon State University, Earned Athletic Scholarship

Earned Most Improved Football Player Award

Signed as a Free Agent with the Oakland Raiders (NFL)

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