Customer Service Representative
Resume:
Liana Hernandez
*** ******** ***** ***** ******* fl
*****.*********@*******.***
Objectives
To obtain a challenging position in a friendly environment that encourages motivation and where I may
utilize my skills to the best of my abilities and grow with a long – term affiliation
Education
06/01/2008 High School Diploma
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Experience
06/11/2006 – 09/22/2008 Office Manager
American Eagle Trade Group
Responsible for coordinating all shipping and receiving operations. Maintained shipment logs,
communicated deadlines with production departments. Handle invoices, drafting of weekly production
reports, and all correspondence. Answered phones and responded to email or fax inquiries.
10/25/2009 –05/03/2010 Receptionist
Unique Professional Service
Responsible for welcoming patients and checking in patients for appointments
•
Handle incoming calls and respond to queries in a warm and professional manner
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Perform responsibilities of maintaining and updating patient's insurance and demographic
•
information in the system
Communicate with bookkeeping staff to gather information on current patient's accounts
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Responsible for collecting payments from patient's by following the insurance guidelines
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Perform the tasks of receiving and distributing mails and faxes on a daily basis
•
Perform responsibilities of maintaining and updating patient's insurance and demographic
•
information in the system
Perform the tasks of receiving and distributing mails and faxes on a daily basis
•
06/10/2010–09/20/2011 Supervisor
Extensive knowledge of the methods and procedures of cash handling and cash management
Comprehensive knowledge of accounts payable, receivable, bookkeeping and collection procedures
Possess excellent mathematical, calculation and analytical skills Superb organizational, communication
and management skills
Responsible for managing short term financial and investment activities to ensure smooth financial
transactions Handle the tasks of monitoring and supervising the management of the foreign exchange
services.
11/01/2011–Present Marketing Representative/Customer Service
• Handle and resolve customer complaints.
• Deal directly with customers either by telephone, electronically or personally.
• Customer Service representative answer question and resolve problems about products and
services.
• Collect from customers outstanding bills and adjust payment options.
Skills
• Transcription fluent in English and Spanish with great customer service Accurate, Efficient, and detail
oriented Able to work in a fast and busy environment team player good listener Strong written and
oral communication skills excellent interpersonal skill computer knowledge word, power point.
Contact this candidate