Customer Service Quality Assurance

Tamieh D Tucker

**** **** ***** *****, *******, PA 19095

Home: 215-***-****

*******@*****.***

Summary

Project Leadership and Project Facilitation Proactive professional with College credits and (5) five years of progressive

experience and expertise in project leadership and problem solving for large pharmaceutical firm. A Leader in

introducing systems and processes that achieve quality and streamline production. A keen understanding of business

priorities. A genuine team player committed to managing projects with cross - functional communication and

interpersonal skills. Manages multiple overlapping projects from launch to finish. Develops and maintains up to date

status reports and files. Function is to perform routine and special testing for viable and non-viable organisms. Uses

aseptic technique and records data as required by regulations. Knowledge of sterile techniques. Exposure to various

infectious agents and toxic chemicals. Has demonstrated titers to Hepatitis A, Measles, Mumps, Rubella and Varicella.

Pedvax HIB, Pneumovax23 and Hepatitis b consultation.

Highlights

● Troubleshooting specialist

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Microsoft Office proficiency Quality assurance authority

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Meticulous attention to detail Initiative to work independently

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Results-oriented Production scheduling familiarity

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Self-directed Aided timely production of product

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Time management Compliant with safety, and cGmps

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Professional and mature Gown qualified in class 100

● Dedicated team player ● Proactive in following Sops

● Self-starter

Experience

MERCK SHARP & DOHME PHARMACEUTICALS

10/2005 to 12/2011

Environmental Monitoring Technician/ Biotechnician

Uses aseptic technique under minimal supervision.

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Processes air, water and bioburden samples for determination of microbial contamination.

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Knowledge of Lean Manufacturing.

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Performs macroscopic identity testing of microbial cultures according to standards and cGmp safety

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guidelines.

Processes air, water and bioburden samples for determination of microbial contamination.

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Performs airborne particulate monitoring in controlled environmental areas entering data into handheld

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computer, Lims, or paper work, as applicable, according to departmental procedures.

Proactive in following Sops

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Mes trained

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Knowledge operating process equipment

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10/2002 to 10/2005

Laboratory Support

• Prepares and fills special culture media

• Maintains stock of inventory

• Operates the glass washer

• Delivers dry ice

• Delivers packages in a timely manner

• Changes and replaces gas cylinders

11/2000 to 10/2002

Clerk Typist

• Logged in samples when delivered

• Ordered inventory for the department as needed

• Daily payroll of union employees logged

• Deliver of Sma and personnel rodac plates to laboratory

• Liaised closely with production supervisors in determining needs for product support

10/1997 to 11/2000

Manufacturing Associate

• Operation of a Brevetti machine

• Tray product into machine

• Disregard any rejects and keep a record

• Use aseptic technique

• Document product that is sealed, packaged, and give a pallet number

Amtrak

10/1996 to 10/1997

Verification Clerk – Philadelphia, Pennsylvania

Verifies information for Amtrak personal.

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Investigates and evaluates employee time records.

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Investigates and evaluates employee insurance claims.

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Verifies paid, sick, or personal time

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Verifies all overtime hours worked weekly

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Customer Service Representative

10/1991 to 10/1996

Amtrak – Philadelphia, Pennsylvania

● Verifies consumer information for Amtrak schedules, rates and connections.

● Handles telephone calls with established procedures.

● Light typing and computer skills.

● Professional courteous given to caller at all times

● Telephone calls handled in a timely fashion

Education & Advanced Training

Halifax County High School

Halifax, VA.

High School Diploma

Anticipated Graduation Date 05/14

Presently enrolled at Montgomery College

Select Technical Proficiencies: Microsoft Office Suite (Power Point, Word) Lims/Handel

Safety Recognition

Gown Qualified in Grade A (Class 100, 10,000, and 100,000) controlled areas

Pallet Jack and Fork lift Trained

Sciences Anticipated

B.A

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