Customer Service Quality Assurance

RHONDA R. MASON

*** ****** **** ******, ** ****8

Home phone: 540-***-**** Cell phone: 276-***-****

E-mail: *****.******@**********.***

To obtain a position where I can apply my customer service, computer and interpersonal skills in an office setting.

OBJECTIV

E

EDUCATI Patrick Henry Community College, Martinsville, Virginia

ON Associate of Applied Science Degree in Business Technology

Major: Administrative Support Technology

Graduated: December 21, 2010

EXPERIE ICF International

NCE Martinsville, VA 24112

September 16, 2012- Present

Call Center Agent

● Collect survey data through outbound telephone survey operations allowing the client to perform important

research and analysis on the state and government level.

BMS Consulting, Inc.

Martinsville, VA

March 7, 2010 – April 2012

Assistant Administrator

• Process 401(k) loans, answer the telephone and forward calls, take messages

• Copy, fax, sort mail, order office supplies, make weekly bank deposit, file and maintain files, prepare and bind

reports

• Apply 401(k) on-line payroll contributions

Memorial Hospital of Martinsville and Henry County

Martinsville, Virginia

October 1, 2010- November 2010

Human Resource Assistant/Intern

• Maintained the Human Resources records by filing and retrieving records and documents accurately and

efficiently; prepared packets for new hire sign up, provided customer service by greeting visitors and employees

Knauss Snack Foods

Martinsville, Virginia

February 2003- September 2007

• Operated production equipment, efficiently and safely, Line leader of four people

• Met quality assurance standards

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