Medical Customer Service
Resume:
Candyce Jenny
Oakdale MN 55128
EDUCATION
Minneapolis Business College, Roseville, Minnesota
Graduate of Medical Assistant program June 2008
AREAS OF STUDY
Pharmacology, Business Communication, Medical Terminology, Medical
Clinical Procedures,Anatomy and Physiology, Medical Laboratory Procedures
Medical Insurance, Medical Administrative Procedures
Medical Office Systems
MEDICAL SKILLS
Audiometry, Vitals, Urinalysis, Charting, Medical Asepsis, Injections,
Medical Coding, Spirometry, Electrocardiogram, Phlebotomy,
Medical Transcription
WORK EXPERIENCE
Northeast Pediatrics, White Bear Lake, MN June 2011 to October2012
Room patients, take vital signs, check heights and weights
Administer vaccinations, blood draws on all ages
Calling prescriptions to pharmacies make phone calls to multiple Doctors
Answer phone calls, check patients in, perform triage calls
Clean rooms, stock rooms, go over inventory
Rapid strep, mono spots, UA/UC, cultures, HCT, lipid profile, total cholesterol,
CBC’s, urine micros, etc
Talecris Plasma Resources, West St Paul, MN October 2008 to June 2011
October 2012 to September 2013
Performed donor screening which included determining HCT and protein levels
by finger stick
Ensure donor confidentiality
Answer phone calls, schedule and cancel appointments
Organize and stock donor booths, cleaning of work area and equipment after each
donor and before closing
Emphasize excellent customer service and donor confidentiality
Provide appropriate feedback to ineligible donors
EXTERNSHIP
Cumberland Medical Clinic, Cumberland, WI April to June 2008
Observed and assisted with surgeries
Roomed patients and took vitals
Performed urinalysis, venipunctures and EKGs
Answered telephones and scheduled appointments
Worked with electronic medical records
Performed coding and transcription
Sorted and prepared mail
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